Long queues have blighted the air industry's comeback after two years of coronavirus restrictions. AP
Long queues have blighted the air industry's comeback after two years of coronavirus restrictions. AP
Long queues have blighted the air industry's comeback after two years of coronavirus restrictions. AP
Long queues have blighted the air industry's comeback after two years of coronavirus restrictions. AP

World

UK

Heathrow blames airport queues on novice tourists carrying liquids

Bosses say 60 per cent of security delays are due to passenger errors

Tim Stickings
Tim Stickings

August 02, 2022

  • English
  • Arabic

Heathrow Airport on Tuesday blamed a summer of travel chaos on inexperienced holidaymakers who clog up queues by leaving liquids in their bags.

Acknowledging an "unacceptable increase in delays" during the holiday season, the airport said the biggest change since restrictions were lifted was that leisure rather than business travellers were now the majority of passengers at Heathrow.

It said that holidaymakers "often travel with more luggage and are less familiar with travel rules which can slow their progress through the airport, particularly at check-in and security checkpoints".

Passengers have spent about 35,000 extra hours in security because liquids were left in hand luggage rather than placed in a clear bag. This then had to be inspected by airport staff, the airport said.

"Heathrow data shows that at least 60 per cent of bags rejected at security checkpoints are subjected to time-consuming hand searches because passengers haven’t removed all of their liquids from bags before screening," it said.

"Even now, when all security lanes are open and fully resourced, these additional checks slow down the flow through security for all passengers."

Passengers can bring liquids up to only 100 millilitres in their hand luggage for security reasons. The restriction was brought in after a foiled 2006 terror plot involving liquid explosives and has never been repealed.

Decades of flight: Heathrow Airport - in pictures

Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
The new BOAC maintenance headquarters at London Airport circa 1955
The new BOAC maintenance headquarters at London Airport circa 1955
The air traffic control room at the airport's new terminal in 1955
The air traffic control room at the airport's new terminal in 1955
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
An aerial view showing the runways in 1958
An aerial view showing the runways in 1958
The arrivals and departures board in 1960
The arrivals and departures board in 1960
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
Passenger terminal gates at Heathrow in 1966
Passenger terminal gates at Heathrow in 1966
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
An aerial view of Heathrow in 1970
An aerial view of Heathrow in 1970
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers going through the departure lounge at Heathrow in 1973
Passengers going through the departure lounge at Heathrow in 1973
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Men at work finalising the Heathrow Central underground station before its opening in 1977
Men at work finalising the Heathrow Central underground station before its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
An aerial view of Heathrow in 1978
An aerial view of Heathrow in 1978
Passengers waiting near a departures board in 1979
Passengers waiting near a departures board in 1979
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
British Airways employees protesting at Heathrow in 1984
British Airways employees protesting at Heathrow in 1984
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Spectators watch the last Concorde land at Heathrow in 2003
Spectators watch the last Concorde land at Heathrow in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Heathrow's Terminal 2 in 2004
Heathrow's Terminal 2 in 2004
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Planes queueing to take off at Heathrow in 2007
Planes queueing to take off at Heathrow in 2007
The new Terminal 5 at Heathrow in 2008
The new Terminal 5 at Heathrow in 2008
Aircraft at Heathrow Airport in front of the London skyline in 2016
Aircraft at Heathrow Airport in front of the London skyline in 2016
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
Travellers wait in a long queue to pass through the security check in 2022
Travellers wait in a long queue to pass through the security check in 2022

Business travel has been slow to recover after the pandemic brought about lasting changes to work habits, and analysts have said it is still some way off exceeding pre-pandemic levels.

In leisure travel, Heathrow, Britain's busiest airport, said the school summer holidays "off to a strong start" as a million people departed in the space of 10 days, the busiest such period since Christmas 2019. New York, Los Angeles and Dubai were the top destinations.

But the industry's comeback has been marred by long queues, baggage problems and cancelled flights that have damaged Heathrow's reputation and frustrated passengers at other British airports.

The London airport in July introduced a 100,000-person-a-day cap on travellers — which the new figures would suggest has been hit ― and told airlines to adjust their schedules. The problems led on Tuesday to British Airways suspending sales of short-haul flights from Heathrow.

Heathrow said it had hired more than 1,300 new staff since November and that it was airlines who had failed to fill enough positions to cope with recovering demand.

"Although they may sometimes take slightly longer to check passengers than their more experienced colleagues, they are becoming more efficient with each passing week as they gain valuable experience," it said of its new security staff.

The airport's chief executive John Holland-Kaye said last week that the delays were partly due to people not "checking in all of their make-up" before going through security.

He offered another explanation for hold-ups: that some passengers were imitating what he said was a TikTok trend in which they would falsely pose as disabled passengers so they could be wheeled through the airport.

"If you go on TikTok, you’ll see that that is one of the travel hacks that people are recommending. Please don’t do that," he told LBC radio.

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Business Insights
  • Canada and Mexico are significant energy suppliers to the US, providing the majority of oil and natural gas imports
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RESULTS

Bantamweight: Jalal Al Daaja (JOR) beat Hamza Bougamza (MAR)

Catchweight 67kg: Mohamed El Mesbahi (MAR) beat Fouad Mesdari (ALG)

Lightweight: Abdullah Mohammed Ali (UAE) beat Abdelhak Amhidra (MAR)

Catchweight 73kg: Mosatafa Ibrahim Radi (PAL) beat Yazid Chouchane (ALG)

Middleweight: Yousri Belgaroui (TUN) beat Badreddine Diani (MAR)

Catchweight 78KG: Rashed Dawood (UAE) beat Adnan Bushashy (ALG)

Middleweight: Sallah-Eddine Dekhissi (MAR) beat Abdel Enam (EGY)

Catchweight 65kg: Yanis Ghemmouri (ALG) beat Rachid Hazoume (MAR)

Lightweight: Mohammed Yahya (UAE) beat Azouz Anwar (EGY)

Catchweight 79kg: Souhil Tahiri (ALG) beat Omar Hussein (PAL)

Middleweight: Tarek Suleiman (SYR) beat Laid Zerhouni (ALG)

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Results

Female 49kg: Mayssa Bastos (BRA) bt Thamires Aquino (BRA); points 0-0 (advantage points points 1-0).

Female 55kg: Bianca Basilio (BRA) bt Amal Amjahid (BEL); points 4-2.

Female 62kg: Beatriz Mesquita (BRA) v Ffion Davies (GBR); 10-2.

Female 70kg: Thamara Silva (BRA) bt Alessandra Moss (AUS); submission.

Female 90kg: Gabreili Passanha (BRA) bt Claire-France Thevenon (FRA); submission.

Male 56kg: Hiago George (BRA) bt Carlos Alberto da Silva (BRA); 2-2 (2-0)

Male 62kg: Gabriel de Sousa (BRA) bt Joao Miyao (BRA); 2-2 (2-1)

Male 69kg: Paulo Miyao (BRA) bt Isaac Doederlein (USA); 2-2 (2-2) Ref decision.

Male 77kg: Tommy Langarkar (NOR) by Oliver Lovell (GBR); submission.

Male 85kg: Rudson Mateus Teles (BRA) bt Faisal Al Ketbi (UAE); 2-2 (1-1) Ref decision.

Male 94kg: Kaynan Duarte (BRA) bt Adam Wardzinski (POL); submission.

Male 110kg: Joao Rocha (BRA) bt Yahia Mansoor Al Hammadi (UAE); submission.

Match info

Uefa Champions League Group H

Manchester United v Young Boys, Tuesday, midnight (UAE)

Abu Dhabi World Pro 2019 remaining schedule:

Wednesday April 24: Abu Dhabi World Professional Jiu-Jitsu Championship, 11am-6pm

Thursday April 25:  Abu Dhabi World Professional Jiu-Jitsu Championship, 11am-5pm

Friday April 26: Finals, 3-6pm

Saturday April 27: Awards ceremony, 4pm and 8pm

Innotech Profile

Date started: 2013

Founder/CEO: Othman Al Mandhari

Based: Muscat, Oman

Sector: Additive manufacturing, 3D printing technologies

Size: 15 full-time employees

Stage: Seed stage and seeking Series A round of financing 

Investors: Oman Technology Fund from 2017 to 2019, exited through an agreement with a new investor to secure new funding that it under negotiation right now. 

BMW M5 specs

Engine: 4.4-litre twin-turbo V-8 petrol enging with additional electric motor

Power: 727hp

Torque: 1,000Nm

Transmission: 8-speed auto

Fuel consumption: 10.6L/100km

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What can you do?

Document everything immediately; including dates, times, locations and witnesses

Seek professional advice from a legal expert

You can report an incident to HR or an immediate supervisor

You can use the Ministry of Human Resources and Emiratisation’s dedicated hotline

In criminal cases, you can contact the police for additional support

While you're here...
AI traffic lights to ease congestion at seven points to Sheikh Zayed bin Sultan Street

The seven points are:

Shakhbout bin Sultan Street

Dhafeer Street

Hadbat Al Ghubainah Street (outbound)

Salama bint Butti Street

Al Dhafra Street

Rabdan Street

Umm Yifina Street exit (inbound)

UAE currency: the story behind the money in your pockets
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Director: Ayan Mukerji

Stars: Hrithik Roshan, NTR, Kiara Advani, Ashutosh Rana

Rating: 2/5

Red flags
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Racecard

2pm Handicap Dh 90,000 1,800m

2.30pm Handicap Dh120,000 1,950m

3pm Handicap Dh105,000 1,600m

3.30pm Jebel Ali Classic Conditions Dh300,000 1,400m

4pm Maiden Dh75,000 1,600m

4.30pm Conditions Dh250,000 1,400m

5pm Maiden Dh75,000 1,600m

5.30pm Handicap Dh85,000 1,000m

 

The National selections:

2pm Arch Gold

2.30pm Conclusion

3pm Al Battar

3.30pm Golden Jaguar

4pm Al Motayar

4.30pm Tapi Sioux

5pm Leadership

5.30pm Dahawi

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Benefits of first-time home buyers' scheme
  • Priority access to new homes from participating developers
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On Women's Day
if you go

The flights Fly Dubai, Air Arabia, Emirates, Etihad, and Royal Jordanian all offer direct, three-and-a-half-hour flights from the UAE to the Jordanian capital Amman. Alternatively, from June Fly Dubai will offer a new direct service from Dubai to Aqaba in the south of the country. See the airlines’ respective sites for varying prices or search on reliable price-comparison site Skyscanner.

The trip 

Jamie Lafferty was a guest of the Jordan Tourist Board. For more information on adventure tourism in Jordan see Visit Jordan. A number of new and established tour companies offer the chance to go caving, rock-climbing, canyoning, and mountaineering in Jordan. Prices vary depending on how many activities you want to do and how many days you plan to stay in the country. Among the leaders are Terhaal, who offer a two-day canyoning trip from Dh845 per person. If you really want to push your limits, contact the Stronger Team. For a more trek-focused trip, KE Adventure offers an eight-day trip from Dh5,300 per person.

MATCH INFO

Kolkata Knight Riders 245/6 (20 ovs)
Kings XI Punjab 214/8 (20 ovs)

Kolkata won by 31 runs

HIJRA

Starring: Lamar Faden, Khairiah Nathmy, Nawaf Al-Dhufairy

Director: Shahad Ameen

Rating: 3/5

Transgender report
Killing of Qassem Suleimani
Updated: August 02, 2022, 3:11 PM`
HeathrowUK