Heathrow has been wracked by problems in its arrivals and check-in areas. Getty Images
Heathrow has been wracked by problems in its arrivals and check-in areas. Getty Images
Heathrow has been wracked by problems in its arrivals and check-in areas. Getty Images
Heathrow has been wracked by problems in its arrivals and check-in areas. Getty Images

World

UK

Heathrow chaos: UK airport hit by five days of setbacks and 'quarter-mile long' queues

Travellers said they were left standing in line for hours with no assistance from staff

Laura O'Callaghan
Laura O'Callaghan

March 23, 2022

  • English
  • Arabic

Latest: UK airports hit by Easter cancellations, queues and chaos

Passengers at Heathrow Airport have reported lengthy waiting times for five days straight, with some weary travellers forced to join “a quarter of a mile long” queue after landing at Terminal 5.

The west London airport has been wracked by problems in the arrivals and check-in areas, prompting dozens of frustrated passengers to take to Twitter to demand answers.

A man named Bobby tweeted Heathrow to question why he was still queueing at immigration desks more than two-and-a-half hours after his flight arrived early on Wednesday.

"Terminal 2 plane lands 06.51 client is stuck in a queue with one desk open. Absolute disgrace!" he tweeted.

Another traveller hit out at the "exceptional queue" at immigration.

Richard Benyon, a former MP who now sits in the House of Lords, was one of hundreds of travellers caught up in the setbacks after landing at Terminal 5 early on Tuesday. He was forced to stand in a long line while waiting to be processed by Border Force staff.

“In a queue about a quarter of a mile long at Heathrow,” he tweeted. “No one telling us about what the problem is. No staff on hand at all. Welcome to Britain.”

Another passenger described the chaos as the “worst queue I have ever seen at any airport”.

“Seems over 100m long just to get to the main immigration area where there will be more queuing. What is going on?” they said.

On Monday, travellers touching down in Heathrow again reported longer-than-usual waiting times.

Passenger Martin Haven described the Terminal 5 queues as “VERY much longer” than the normal waiting period.

Theodora Lau said it took her “40 minutes to get through the queue” at immigration after landing at the UK’s busiest airport.

On Sunday, passengers also reported lengthy waiting times at Border Force desks.

Peter Anderton tweeted a photo of a packed hallway, saying: “Heathrow on Sunday night had a 100 metre queue to get into the arrivals hall which was also chaos. No explanation given.”

Julie Welham, who was at the airport on Sunday, said there were enormous queues at check-in desks.

“Queues like I have never seen – no way to work out which queue is which. 45 minutes so far waiting to check in and not even close to the front of the queue – and loads of check-in desks not even open,” she tweeted.

Marcelo Esquivel posted a photo of people queueing with trolleys at check-in desks.

"Big queues at Heathrow airport even for priority check in," he tweeted. "It looks like they don’t have enough staff for this high demand."

In pictures - decades of flight at Heathrow

Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
The new BOAC maintenance headquarters at London Airport circa 1955
The new BOAC maintenance headquarters at London Airport circa 1955
The air traffic control room at the airport's new terminal in 1955
The air traffic control room at the airport's new terminal in 1955
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
An aerial view showing the runways in 1958
An aerial view showing the runways in 1958
The arrivals and departures board in 1960
The arrivals and departures board in 1960
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
Passenger terminal gates at Heathrow in 1966
Passenger terminal gates at Heathrow in 1966
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
An aerial view of Heathrow in 1970
An aerial view of Heathrow in 1970
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers going through the departure lounge at Heathrow in 1973
Passengers going through the departure lounge at Heathrow in 1973
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Men at work finalising the Heathrow Central underground station before its opening in 1977
Men at work finalising the Heathrow Central underground station before its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
An aerial view of Heathrow in 1978
An aerial view of Heathrow in 1978
Passengers waiting near a departures board in 1979
Passengers waiting near a departures board in 1979
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
British Airways employees protesting at Heathrow in 1984
British Airways employees protesting at Heathrow in 1984
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Spectators watch the last Concorde land at Heathrow in 2003
Spectators watch the last Concorde land at Heathrow in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Heathrow's Terminal 2 in 2004
Heathrow's Terminal 2 in 2004
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Planes queueing to take off at Heathrow in 2007
Planes queueing to take off at Heathrow in 2007
The new Terminal 5 at Heathrow in 2008
The new Terminal 5 at Heathrow in 2008
Aircraft at Heathrow Airport in front of the London skyline in 2016
Aircraft at Heathrow Airport in front of the London skyline in 2016
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
Travellers wait in a long queue to pass through the security check in 2022
Travellers wait in a long queue to pass through the security check in 2022

Passengers at Heathrow last Saturday were also hit by chaos.

Dr Emma Chapman, a physicist at Imperial College London, shared a photo of a packed Terminal 5 showing hundreds of passengers sitting in lounge areas, cafes and restaurants waiting for flights.

She said there had been “chronic staff shortages at Heathrow” resulting in a “3 hour 20 minute delay so far”.

Last week Heathrow Airport dropped its mask mandate, meaning passengers and staff no longer need to wear face coverings.

The specs

Engine: 2.3-litre, turbo four-cylinder

Transmission: 10-speed auto

Power: 300hp

Torque: 420Nm

Price: Dh189,900

On sale: now

AVOID SCAMMERS: TIPS FROM EMIRATES NBD

1. Never respond to e-mails, calls or messages asking for account, card or internet banking details

2. Never store a card PIN (personal identification number) in your mobile or in your wallet

3. Ensure online shopping websites are secure and verified before providing card details

4. Change passwords periodically as a precautionary measure

5. Never share authentication data such as passwords, card PINs and OTPs  (one-time passwords) with third parties

6. Track bank notifications regarding transaction discrepancies

7. Report lost or stolen debit and credit cards immediately

Director: Laxman Utekar

Cast: Vicky Kaushal, Akshaye Khanna, Diana Penty, Vineet Kumar Singh, Rashmika Mandanna

Rating: 1/5

AUSTRALIA SQUAD

Steve Smith (capt), David Warner, Cameron Bancroft, Jackson Bird, Pat Cummins, Peter Handscomb, Josh Hazlewood, Usman Khawaja, Nathan Lyon, Shaun Marsh, Tim Paine, Chadd Sayers, Mitchell Starc.

What is Folia?

Prince Khaled bin Alwaleed bin Talal's new plant-based menu will launch at Four Seasons hotels in Dubai this November. A desire to cater to people looking for clean, healthy meals beyond green salad is what inspired Prince Khaled and American celebrity chef Matthew Kenney to create Folia. The word means "from the leaves" in Latin, and the exclusive menu offers fine plant-based cuisine across Four Seasons properties in Los Angeles, Bahrain and, soon, Dubai.

Kenney specialises in vegan cuisine and is the founder of Plant Food Wine and 20 other restaurants worldwide. "I’ve always appreciated Matthew’s work," says the Saudi royal. "He has a singular culinary talent and his approach to plant-based dining is prescient and unrivalled. I was a fan of his long before we established our professional relationship."

Folia first launched at The Four Seasons Hotel Los Angeles at Beverly Hills in July 2018. It is available at the poolside Cabana Restaurant and for in-room dining across the property, as well as in its private event space. The food is vibrant and colourful, full of fresh dishes such as the hearts of palm ceviche with California fruit, vegetables and edible flowers; green hearb tacos filled with roasted squash and king oyster barbacoa; and a savoury coconut cream pie with macadamia crust.

In March 2019, the Folia menu reached Gulf shores, as it was introduced at the Four Seasons Hotel Bahrain Bay, where it is served at the Bay View Lounge. Next, on Tuesday, November 1 – also known as World Vegan Day – it will come to the UAE, to the Four Seasons Resort Dubai at Jumeirah Beach and the Four Seasons DIFC, both properties Prince Khaled has spent "considerable time at and love". 

There are also plans to take Folia to several more locations throughout the Middle East and Europe.

While health-conscious diners will be attracted to the concept, Prince Khaled is careful to stress Folia is "not meant for a specific subset of customers. It is meant for everyone who wants a culinary experience without the negative impact that eating out so often comes with."

SPECS

Toyota land Cruiser 2020 5.7L VXR

Engine: 5.7-litre V8

Transmission: eight-speed automatic

Power: 362hp

Torque: 530Nm

Price: Dh329,000 (base model 4.0L EXR Dh215,900)

Mountain%20Boy
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Kareem Shaheen on Canada

 

 

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FINAL RESULT

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Wanderers
Tries: Gormley, Penalty
cons: Flaherty
Pens: Flaherty 2

Tigers
Tries: O’Donnell, Gibbons, Kelly
Cons: Caldwell 2
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GOLF’S RAHMBO

- 5 wins in 22 months as pro
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Girls full-contact rugby may be in its infancy in the Middle East, but there are already a number of role models for players to look up to.

Sophie Shams (Dubai Exiles mini, England sevens international)

An Emirati student who is blazing a trail in rugby. She first learnt the game at Dubai Exiles and captained her JESS Primary school team. After going to study geophysics at university in the UK, she scored a sensational try in a cup final at Twickenham. She has played for England sevens, and is now contracted to top Premiership club Saracens.

----

Seren Gough-Walters (Sharjah Wanderers mini, Wales rugby league international)

Few players anywhere will have taken a more circuitous route to playing rugby on Sky Sports. Gough-Walters was born in Al Wasl Hospital in Dubai, raised in Sharjah, did not take up rugby seriously till she was 15, has a master’s in global governance and ethics, and once worked as an immigration officer at the British Embassy in Abu Dhabi. In the summer of 2021 she played for Wales against England in rugby league, in a match that was broadcast live on TV.

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Erin King (Dubai Hurricanes mini, Ireland sevens international)

Aged five, Australia-born King went to Dubai Hurricanes training at The Sevens with her brothers. She immediately struck up a deep affection for rugby. She returned to the city at the end of last year to play at the Dubai Rugby Sevens in the colours of Ireland in the Women’s World Series tournament on Pitch 1.

Farage on Muslim Brotherhood

Nigel Farage told Reform's annual conference that the party will proscribe the Muslim Brotherhood if he becomes Prime Minister.
"We will stop dangerous organisations with links to terrorism operating in our country," he said. "Quite why we've been so gutless about this – both Labour and Conservative – I don't know.
“All across the Middle East, countries have banned and proscribed the Muslim Brotherhood as a dangerous organisation. We will do the very same.”
It is 10 years since a ground-breaking report into the Muslim Brotherhood by Sir John Jenkins.
Among the former diplomat's findings was an assessment that “the use of extreme violence in the pursuit of the perfect Islamic society” has “never been institutionally disowned” by the movement.
The prime minister at the time, David Cameron, who commissioned the report, said membership or association with the Muslim Brotherhood was a "possible indicator of extremism" but it would not be banned.

Updated: April 04, 2022, 7:42 AM`
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