UAE authorities seek to tighten the net on financial mis-selling



Mis-selling has been a hot topic in the UAE’s financial advisory sector in recent years.

The UAE Insurance Authority began a push to clean up how savings and investment schemes were sold in the Emirates in 2016 after the body “noticed an alarming amount of complaints” from policyholders who had seen their gains swallowed by high fees on insurance backed schemes.

A second draft circular from the authority, released in April 2017, reinforced plans to overhaul how the products, distributed to customers via financial advisory firms, are sold to investors.

The Central Bank of the UAE followed suit in May, urging banks and finance companies to resolve all outstanding mis-selling complaints “amicably” and within a deadline of just 90 days.

However, the final form regulations from the IA and the Central Bank are yet to be issued, something industry experts fear puts investors at risk of being mis-sold expensive fixed-term investment products.

"Every delay means another investor suffers," Gordon Robertson, the owner of Investme Financial Services, a Dubai fee-based financial advisory firm told The National in December. "Customers are not being protected right now because there is no disclosure and they are being fooled."

Peter Hodgins, an insurance lawyer at Clyde & Co in the UAE, said he expected the new regulations to be implemented in the first quarter of this year. However, he expects the delay in their implementation will encourage “churning” where advisers switch their clients between products to cash in on high commissions.

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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”