Rakesh Kumar, delivery rider at Freedom Pizza, has spoken about the challenges facing him and his colleagues this Ramadan. Reem Mohammed / The National
Rakesh Kumar, delivery rider at Freedom Pizza, has spoken about the challenges facing him and his colleagues this Ramadan. Reem Mohammed / The National
Rakesh Kumar, delivery rider at Freedom Pizza, has spoken about the challenges facing him and his colleagues this Ramadan. Reem Mohammed / The National
Rakesh Kumar, delivery rider at Freedom Pizza, has spoken about the challenges facing him and his colleagues this Ramadan. Reem Mohammed / The National

Ramadan 2020: Dubai delivery riders tell of 'busiest' holy month in memory


Patrick Ryan
  • English
  • Arabic

Motorbike delivery riders often have a thankless task as they weave their way through heavy traffic to ensure food is brought to those at home.

The job can be fraught with pressure at the best of times, but having to do it in the middle of a pandemic only adds to the challenge.

During Ramadan, a large section of those delivery riders are also fasting during the day with rising temperatures only adding to the difficulties of the holy month.

The National spoke to a number of riders delivering fresh orders to homes during one of the most extraordinary Ramadans in living memory.

Imagine what a Dh10 tip per customer each day would do for a low earning worker

“It’s definitely been the busiest Ramadan I have ever worked,” said Waqas Yaqoob, supervisor and senior driver with Freedom Pizza.

“Usually, business would be a bit slower at this time but it is the opposite this month because everyone has to stay home.

“Most people have been really friendly and considerate about social distancing though, which has made a big difference.”

Mr Yaqoob is one of more than 200 drivers that Freedom Pizza has on the road in Dubai.

He said every precaution has been taken to keep them safe amid the coronavirus crisis.

This includes phoning customers ahead of arrival to give them the option of having their food left at the door without ringing the doorbell, or knocking, and bypassing any direct contact.

The 29-year-old from Pakistan, who has been delivering in Dubai for six years, said customers who did answer the door were encouraged to reach into the rider’s bag and remove the food package themselves.

Rakesh Kumar says less traffic during pandemic has made it easier to get fresh food to customers. Reem Mohammed / The National
Rakesh Kumar says less traffic during pandemic has made it easier to get fresh food to customers. Reem Mohammed / The National

He spoke about the warmth and kindness shown by many customers this Ramadan.

“People are so good. Often they will give us a tip and ask if we are fasting,” he said.

“Because of the Covid-19 factor people also want to tip us more and want to make sure we are staying safe.

“Even those that aren’t able to tip us are really nice and make a big deal of apologising when they don’t have to.”

Mr Kumar and his colleagues at Freedom Pizza make an average of just Dh70-90 each week in tips.

While the coronavirus outbreak has made social distancing a must and increased pressure on delivery riders in some ways, the restrictions on movement have helped in others.

“It’s made it easier in that we can get the food to the customers quicker because there isn’t much traffic on the roads,” said Indian Rakesh Kumar, 30, who also works for Freedom Pizza.

“The roads are safer now and the customers get the food fresher.”

Another driver, who works for Quiqup, spoke about the realities for delivery riders during Ramadan.

“Everybody has got used to the Covid-19 restrictions and there’s no real problem with that,” said Abubakar Manzoor, 25, from Pakistan.

“The real problem is that it’s getting hotter every day and you struggle in the heat, especially when you are fasting.

"But you just have to get on with it.”

One rider, who sought to remain anonymous, said he and all his colleagues were aware of the risks involved with their profession during a pandemic but had to keep working.

“What can we do?” said the rider, who drives under the Deliveroo banner.

“We just have to do our work and hope for good tips because our families are counting on us.”

Everybody has got used to the Covid-19 restrictions and there's no real problem with that. The real problem is that it's getting hotter every day.

Stephen Levins, who helps train front-line staff in hospitality and other sectors, said it was vital to tip delivery riders during the current crisis.

“Tipping should not only be seen as a generous gesture but also a massive thank you to those workers who are still putting their lives on the line to deliver your food,” he said.

“While high earning executives have taken 20-50 per cent pay reductions to stay home or take some time off, their monthly salary would often still be more than a delivery driver’s annual salary.”

He said delivery riders could end up making more than their usual month’s salary if everyone tipped them.

“Imagine what a Dh10 tip per customer each day would do for a low earning worker,” he said.

"You won’t miss Dh10 but it could change the life of someone who is working harder and longer hours to make sure you don’t go without food.”

What is tokenisation?

Tokenisation refers to the issuance of a blockchain token, which represents a virtually tradable real, tangible asset. A tokenised asset is easily transferable, offers good liquidity, returns and is easily traded on the secondary markets. 

Global state-owned investor ranking by size

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Canada

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Tearful appearance

Chancellor Rachel Reeves set markets on edge as she appeared visibly distraught in parliament on Wednesday. 

Legislative setbacks for the government have blown a new hole in the budgetary calculations at a time when the deficit is stubbornly large and the economy is struggling to grow. 

She appeared with Keir Starmer on Thursday and the pair embraced, but he had failed to give her his backing as she cried a day earlier.

A spokesman said her upset demeanour was due to a personal matter.

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John Cena pinned Triple H in a singles match

Cedric Alexander retained the WWE Cruiserweight title against Kalisto

Matt Hardy and Bray Wyatt win the Raw Tag Team titles against Cesaro and Sheamus

Jeff Hardy retained the United States title against Jinder Mahal

Bludgeon Brothers retain the SmackDown Tag Team titles against the Usos

Seth Rollins retains the Intercontinental title against The Miz, Finn Balor and Samoa Joe

AJ Styles remains WWE World Heavyweight champion after he and Shinsuke Nakamura are both counted out

The Undertaker beats Rusev in a casket match

Brock Lesnar retains the WWE Universal title against Roman Reigns in a steel cage match

Braun Strowman won the 50-man Royal Rumble by eliminating Big Cass last

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Avedis Hadjian, (IB Tauris)
 

England Test squad

Ben Stokes (captain), Joe Root, James Anderson, Jonny Bairstow, Stuart Broad, Harry Brook, Zak Crawley, Ben Foakes, Jack Leach, Alex Lees, Craig Overton, Ollie Pope, Matthew Potts

 
Other ways to buy used products in the UAE

UAE insurance firm Al Wathba National Insurance Company (AWNIC) last year launched an e-commerce website with a facility enabling users to buy car wrecks.

Bidders and potential buyers register on the online salvage car auction portal to view vehicles, review condition reports, or arrange physical surveys, and then start bidding for motors they plan to restore or harvest for parts.

Physical salvage car auctions are a common method for insurers around the world to move on heavily damaged vehicles, but AWNIC is one of the few UAE insurers to offer such services online.

For cars and less sizeable items such as bicycles and furniture, Dubizzle is arguably the best-known marketplace for pre-loved.

Founded in 2005, in recent years it has been joined by a plethora of Facebook community pages for shifting used goods, including Abu Dhabi Marketplace, Flea Market UAE and Arabian Ranches Souq Market while sites such as The Luxury Closet and Riot deal largely in second-hand fashion.

At the high-end of the pre-used spectrum, resellers such as Timepiece360.ae, WatchBox Middle East and Watches Market Dubai deal in authenticated second-hand luxury timepieces from brands such as Rolex, Hublot and Tag Heuer, with a warranty.

The five pillars of Islam

1. Fasting

2. Prayer

3. Hajj

4. Shahada

5. Zakat 

The five pillars of Islam

1. Fasting

2. Prayer

3. Hajj

4. Shahada

5. Zakat 

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Favourite book: ‘The Art of Learning’ by Josh Waitzkin

Favourite film: Marvel movies

Favourite parkour spot in Dubai: Residence towers in Jumeirah Beach Residence

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Kanguva
Director: Siva
Stars: Suriya, Bobby Deol, Disha Patani, Yogi Babu, Redin Kingsley
Rating: 2/5
 
Joy%20Ride%20
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UAE squad

Ali Kashief, Salem Rashid, Khalifa Al Hammadi, Khalfan Mubarak, Ali Mabkhout, Omar Abdelrahman, Mohammed Al Attas (Al Jazira), Mohmmed Al Shamsi, Hamdan Al Kamali, Mohammad Barghash, Khalil Al Hammadi (Al Wahda), Khalid Eisa, Mohammed Shakir, Ahmed Barman, Bandar Al Ahbabi (Al Ain), Adel Al Hosani, Al Hassan Saleh, Majid Suroor (Sharjah), Waleed Abbas, Ismail Al Hammadi, Ahmed Khalil (Shabab Al Ahli Dubai) Habib Fardan, Tariq Ahmed, Mohammed Al Akbari (Al Nasr), Ali Saleh, Ali Salmeen (Al Wasl), Hassan Al Mahrami (Baniyas)

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Engine: Dual-motor all-wheel-drive electric

Range: Up to 610km

Power: 905hp

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RESULTS
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Key changes

Commission caps

For life insurance products with a savings component, Peter Hodgins of Clyde & Co said different caps apply to the saving and protection elements:

• For the saving component, a cap of 4.5 per cent of the annualised premium per year (which may not exceed 90 per cent of the annualised premium over the policy term). 

• On the protection component, there is a cap  of 10 per cent of the annualised premium per year (which may not exceed 160 per cent of the annualised premium over the policy term).

• Indemnity commission, the amount of commission that can be advanced to a product salesperson, can be 50 per cent of the annualised premium for the first year or 50 per cent of the total commissions on the policy calculated. 

• The remaining commission after deduction of the indemnity commission is paid equally over the premium payment term.

• For pure protection products, which only offer a life insurance component, the maximum commission will be 10 per cent of the annualised premium multiplied by the length of the policy in years.

Disclosure

Customers must now be provided with a full illustration of the product they are buying to ensure they understand the potential returns on savings products as well as the effects of any charges. There is also a “free-look” period of 30 days, where insurers must provide a full refund if the buyer wishes to cancel the policy.

“The illustration should provide for at least two scenarios to illustrate the performance of the product,” said Mr Hodgins. “All illustrations are required to be signed by the customer.”

Another illustration must outline surrender charges to ensure they understand the costs of exiting a fixed-term product early.

Illustrations must also be kept updatedand insurers must provide information on the top five investment funds available annually, including at least five years' performance data.

“This may be segregated based on the risk appetite of the customer (in which case, the top five funds for each segment must be provided),” said Mr Hodgins.

Product providers must also disclose the ratio of protection benefit to savings benefits. If a protection benefit ratio is less than 10 per cent "the product must carry a warning stating that it has limited or no protection benefit" Mr Hodgins added.

WandaVision

Starring: Elizabeth Olsen, Paul Bettany

Directed by: Matt Shakman

Rating: Four stars

MEYDAN RESULTS

6.30pm Baniyas (PA) Group 2 Dh125,000 (Dirt) 1,400m

Winner ES Ajeeb, Sam Hitchcock (jockey), Ibrahim Aseel (trainer).          

7.05pm Maiden (TB) Dh165,000 (D) 1,200m

Winner  Galaxy Road, Antonio Fresu, Musabah Al Muhairi.

7.40pm Maiden (TB) Dh165,000 (D) 1,400m

Winner  Al Modayar, Fernando Jara, Ali Rashid Al Raihe.

8.15pm Handicap (TB) Dh170,000 (D) 1,900m

Winner  Gundogdu, Xavier Ziani, Salem bin Ghadayer.

8.50pm Rated Conditions (TB) Dh240,000 (D) 1,600m

Winner George Villiers, Tadhg O’Shea, Satish Seemar.

9.25pm Handicap (TB) Dh175,000 (D)1,200m

Winner  Lady Parma, Connor Beasley, Satish Seemar

10pm Handicap (TB) Dh165,000 (D) 1,400m

Winner Zaajer, Fernando Jara, Ali Rashid Al Raihe

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The Africa Institute 101

Housed on the same site as the original Africa Hall, which first hosted an Arab-African Symposium in 1976, the newly renovated building will be home to a think tank and postgraduate studies hub (it will offer master’s and PhD programmes). The centre will focus on both the historical and contemporary links between Africa and the Gulf, and will serve as a meeting place for conferences, symposia, lectures, film screenings, plays, musical performances and more. In fact, today it is hosting a symposium – 5-plus-1: Rethinking Abstraction that will look at the six decades of Frank Bowling’s career, as well as those of his contemporaries that invested social, cultural and personal meaning into abstraction. 

Match info

Deccan Gladiators 87-8

Asif Khan 25, Dwayne Bravo 2-16

Maratha Arabians 89-2

Chadwick Walton 51 not out

Arabians won the final by eight wickets

Results

Stage 4

1. Dylan Groenewegen (NED) Jumbo-Visma 04:16:13

2. Gaviria (COL) UAE Team Emirates

3. Pascal Ackermann (GER) Bora-Hansgrohe

4. Sam Bennett (IRL) Deceuninck-QuickStep

5. Caleb Ewan (AUS) Lotto Soudal

General Classification:

1. Adam Yates (GBR) Mitchelton-Scott        16:46:15

2. Tadej Pogacar (SLO) UAE Team Emirates         0:01:07

3. Alexey Lutsenko (KAZ) Astana Pro Team          0:01:35

4. David Gaudu (FRA) Groupama-FDJ         0:01:40

5. Rafal Majka (POL) Bora-Hansgrohe