Summer is always the busiest time for family relocations. This year, demand for removal services has soared because of the pandemic. Getty
Summer is always the busiest time for family relocations. This year, demand for removal services has soared because of the pandemic. Getty
Summer is always the busiest time for family relocations. This year, demand for removal services has soared because of the pandemic. Getty
Summer is always the busiest time for family relocations. This year, demand for removal services has soared because of the pandemic. Getty

Coronavirus: Families leaving UAE urged to choose reliable shipping firms


Nick Webster
  • English
  • Arabic

Families leaving the UAE have been urged to steer clear of cheap, unaccredited relocation companies.

Well-established firms that are listed with the Federation of International Movers trade body said residents returning home should do their research and avoid “cowboy companies”.

Summer was already the busiest time of year for such businesses because children are away from school, but the impact of coronavirus has led to a rise in families returning home.

With no official ombudsman and few regulations governing the industry in the Gulf, Simone Percy, the managing director of Dasa International Movers, said choosing the right company was critical.

“There are a lot of fly-by-nights in this industry who establish themselves to exploit a rush on shipping services,” she said.

“After the last global financial crash, many freight companies suddenly became household goods companies – but they are very different industries.

She said those companies wanted to tap into the growing relocation market.

“Many of us think that could happen again,” he said.

There is no regulatory body for removal companies in the UAE but businesses can be affiliated to Fidi.

To be Fidi-certified, a company must comply with more than 200 quality requirements covering all aspects of an international move.

In 2016, more than 150 expat workers returning home paid tens of thousands of dirhams to moving companies in Dubai who failed to deliver their possessions.

Police and Axa Insurance investigated scores of claims made against Dubai Relogulf and later Ex-pat Relocations between 2009 and 2016 for failing to fulfil obligations.

In one case, four shipping containers had been abandoned in Felixstowe, England, for 85 days, incurring huge demurrage costs, the loading fees payable to a ship’s owner.

“As an industry, we do not have the greatest of reputations so we want to show there are a lot of professional companies out there and people will get what they pay for when moving house,” Ms Percy said.

Simone Percy said the industry has its “cowboy operators”. Reem Mohammed / The National
Simone Percy said the industry has its “cowboy operators”. Reem Mohammed / The National

“In difficult economic times like this, people will look to save money and opt for cheaper options when moving house. That is a massive gamble.”

As members of Fidi, movers must sign agreements associated with anti-bribery and anti-corruption protocol while conforming to international standards and transparent audits.

Craig Reilly, chief commercial officer of Baggage Hub, a relocation company in Dubai, said freight companies that dealt with industrial cargo began cashing in on the household removals industry during the 2008/09 recession.

“After the last financial crash, a lot of freight companies became moving companies overnight, but they were often not equipped or experienced enough,” he said.

“We fear that could happen again.

“It is very easy to make a website and begin trading, but cheapest is not always best.

In difficult times like this, people will look to save money and opt for cheaper options when moving house. That is a massive gamble

“The small print in some quotations may involve no packing or unpacking, loading or unloading.

“Reputable companies will make it clear exactly what services they provide.”

The International Association of Movers has blacklisted several companies for failing to make shipping payments.

Of those, 12 in Dubai and Abu Dhabi are listed, and more can be found on the list the association publishes online at iamovers.org.

Agata Kozubska, a franchise manager from Poland, has lived in the UAE for eight years but has decided to return to her native country.

“If you have items worth thousands of dirhams you will have to have them delivered home,” she said.

Ms Kozubska, 39, has been quoted prices per kilogram ranging from Dh16 to Dh33 to deliver her boxes via air freight.

“Shipment prices are very high and I live about five hours away from a capital city to which the goods could be delivered in Poland,” she said.

“I think prices of cargo will come down once the coronavirus crisis has passed, so I will keep my stuff in storage until then. I am hoping prices will come down.

“It is important to use established or recommended companies – there are a lot of scams around.”

We Weren’t Supposed to Survive But We Did

We weren’t supposed to survive but we did.      
We weren’t supposed to remember but we did.              
We weren’t supposed to write but we did.  
We weren’t supposed to fight but we did.              
We weren’t supposed to organise but we did.
We weren’t supposed to rap but we did.        
We weren’t supposed to find allies but we did.
We weren’t supposed to grow communities but we did.        
We weren’t supposed to return but WE ARE.
Amira Sakalla

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Indoor cricket World Cup:
Insportz, Dubai, September 16-23

UAE fixtures:
Men

Saturday, September 16 – 1.45pm, v New Zealand
Sunday, September 17 – 10.30am, v Australia; 3.45pm, v South Africa
Monday, September 18 – 2pm, v England; 7.15pm, v India
Tuesday, September 19 – 12.15pm, v Singapore; 5.30pm, v Sri Lanka
Thursday, September 21 – 2pm v Malaysia
Friday, September 22 – 3.30pm, semi-final
Saturday, September 23 – 3pm, grand final

Women
Saturday, September 16 – 5.15pm, v Australia
Sunday, September 17 – 2pm, v South Africa; 7.15pm, v New Zealand
Monday, September 18 – 5.30pm, v England
Tuesday, September 19 – 10.30am, v New Zealand; 3.45pm, v South Africa
Thursday, September 21 – 12.15pm, v Australia
Friday, September 22 – 1.30pm, semi-final
Saturday, September 23 – 1pm, grand final

MATCH INFO

AC Milan v Inter, Sunday, 6pm (UAE), match live on BeIN Sports

Moral education needed in a 'rapidly changing world'

Moral education lessons for young people is needed in a rapidly changing world, the head of the programme said.

Alanood Al Kaabi, head of programmes at the Education Affairs Office of the Crown Price Court - Abu Dhabi, said: "The Crown Price Court is fully behind this initiative and have already seen the curriculum succeed in empowering young people and providing them with the necessary tools to succeed in building the future of the nation at all levels.

"Moral education touches on every aspect and subject that children engage in.

"It is not just limited to science or maths but it is involved in all subjects and it is helping children to adapt to integral moral practises.

"The moral education programme has been designed to develop children holistically in a world being rapidly transformed by technology and globalisation."

Quarter-finals

Saturday (all times UAE)

England v Australia, 11.15am 
New Zealand v Ireland, 2.15pm

Sunday

Wales v France, 11.15am
Japan v South Africa, 2.15pm

The schedule

December 5 - 23: Shooting competition, Al Dhafra Shooting Club

December 9 - 24: Handicrafts competition, from 4pm until 10pm, Heritage Souq

December 11 - 20: Dates competition, from 4pm

December 12 - 20: Sour milk competition

December 13: Falcon beauty competition

December 14 and 20: Saluki races

December 15: Arabian horse races, from 4pm

December 16 - 19: Falconry competition

December 18: Camel milk competition, from 7.30 - 9.30 am

December 20 and 21: Sheep beauty competition, from 10am

December 22: The best herd of 30 camels

Sole survivors
  • Cecelia Crocker was on board Northwest Airlines Flight 255 in 1987 when it crashed in Detroit, killing 154 people, including her parents and brother. The plane had hit a light pole on take off
  • George Lamson Jr, from Minnesota, was on a Galaxy Airlines flight that crashed in Reno in 1985, killing 68 people. His entire seat was launched out of the plane
  • Bahia Bakari, then 12, survived when a Yemenia Airways flight crashed near the Comoros in 2009, killing 152. She was found clinging to wreckage after floating in the ocean for 13 hours.
  • Jim Polehinke was the co-pilot and sole survivor of a 2006 Comair flight that crashed in Lexington, Kentucky, killing 49.
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UAE currency: the story behind the money in your pockets
The specs: Rolls-Royce Cullinan

Price, base: Dh1 million (estimate)

Engine: 6.75-litre twin-turbo V12

Transmission: Eight-speed automatic

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Fuel economy, combined: 15L / 100km

The specs
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Global state-owned investor ranking by size

1.

United States

2.

China

3.

UAE

4.

Japan

5

Norway

6.

Canada

7.

Singapore

8.

Australia

9.

Saudi Arabia

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