People wait in a long queue in front of the security check at the international airport in Frankfurt, Germany. AP
People wait in a long queue in front of the security check at the international airport in Frankfurt, Germany. AP
People wait in a long queue in front of the security check at the international airport in Frankfurt, Germany. AP
People wait in a long queue in front of the security check at the international airport in Frankfurt, Germany. AP

Passengers tell of airport woes as summer travel chaos grips the globe


  • English
  • Arabic

Airports around the world are the scene of summer holiday horror shows, with embattled passengers facing lengthy delays, last-minute cancellations and lost luggage.

The aviation industry has buckled under the weight of pent-up demand for travel, with not enough staff to cope with the highest frequency of flyers since the start of the Covid-19 pandemic.

It has meant the idea of a dream getaway has turned into a nightmare for tens of thousands eager to make up for lost time after the easing of travel restrictions.

Heathrow Airport in London, which has suffered major disruption, introduced a daily 100,000 passenger limit, meaning flights have to be rerouted to other airports or cancelled.

While Europe has faced plenty of travel torment, it is a global issue. On Monday, there were more than 25,000 flight delays and 3,100 cancellations around the world, FlightAware tracking data has shown.

In the US, 19 airports reported that about one in five flights were delayed. Fifty per cent were delayed at John F Kennedy International Airport in New York.

The National has spoken to passengers caught up in the chaos, from Germany to Turkey and Jordan.

Passengers tell of travel woes

Dubai resident Maria Al Shakaa, 20, a University of Southampton student, had a troublesome trip back to the UAE from London on July 12.

Her connecting flight from Frankfurt was initially delayed by an hour, with a lack of clear information from airport staff causing distress for Ms Al Shakaa and her fellow travellers.

“The flight was delayed three times and we ended up flying four hours late,” she said.

“The Lufthansa staff were very rude.”

The airline has removed more than 3,000 flights from its Frankfurt and Munich schedules for the summer to “prevent overloading of ground processes during peak periods”.

Some passengers flying with Royal Jordanian complained of delays, cancellations, inadequate refunds and lost luggage.

One woman wrote to the airline to complain after her flight was delayed and then cancelled.

“When I was refunded I received only 20 per cent of the price! How can that be fair in any way?”

A Lebanese family of four, including an infant, flew with the airline from Dubai heading to Detroit, Michigan, with a connecting flight in Amman on July 16.

Passengers forced to sleep on airport floor

Once in the Jordanian capital, their flight was delayed until the next morning.

“No one told us the cause of the delay but travellers around said that airport crew and pilots were on strike,” said the father, 45.

He said hundreds of travellers waited at the airport reception and slept on the floor while young children grew agitated.

They were provided with accommodation at a hotel near the airport after eight hours.

“The airport was crowded with stranded travellers due to flight delays and there was no priority for families with children," he said.

Flights for some other passengers that the family met at the airport were delayed for three days, he said.

“My overall experience was undesirable, especially for a family with kids.”

The airline has apologised for delays and cancellations that it said were caused by the “global surge in travel post Covid-19".

Dismay at lack of support

Dubai resident Dalia Abdelbary, 32, said she made a desperate dash to catch her flight home from Istanbul Airport while 24 weeks pregnant.

Ms Abdelbary, from Palestine, said she and her husband had no assistance from staff as they struggled to find their way from the car park to the departure area of the airport.

“We followed signs that said airport car park and after we arrived, we were told we had to drive out of the car park and go to the other end,” she said.

But because the gate to the car park was broken, the couple were forced to go on foot.

“When we asked for help from a police officer at the airport and said that we might miss our flight, he simply said it wasn't his problem," she said.

“Many problems happened during our visit, starting from arrival to Istanbul with our internal flight being changed without our approval, and waiting for nearly two hours to board, to chaos at the airport and employees who didn’t speak a language that people could understand.”

At a glance

Fixtures All matches start at 9.30am, at ICC Academy, Dubai. Admission is free

Thursday UAE v Ireland; Saturday UAE v Ireland; Jan 21 UAE v Scotland; Jan 23 UAE v Scotland

UAE squad Rohan Mustafa (c), Ashfaq Ahmed, Ghulam Shabber, Rameez Shahzad, Mohammed Boota, Mohammed Usman, Adnan Mufti, Shaiman Anwar, Ahmed Raza, Imran Haider, Qadeer Ahmed, Mohammed Naveed, Amir Hayat, Zahoor Khan

Charlotte Gainsbourg

Rest

(Because Music)

Company profile

Name: Infinite8

Based: Dubai

Launch year: 2017

Number of employees: 90

Sector: Online gaming industry

Funding: $1.2m from a UAE angel investor

Favourite book: ‘The Art of Learning’ by Josh Waitzkin

Favourite film: Marvel movies

Favourite parkour spot in Dubai: Residence towers in Jumeirah Beach Residence

The specs
Engine: 3.6 V6

Transmission: 8-speed auto

Power: 295bhp

Torque: 353Nm

Price: Dh155,000

On sale: now 

T20 World Cup Qualifier

Final: Netherlands beat PNG by seven wickets

Qualified teams

1. Netherlands
2. PNG
3. Ireland
4. Namibia
5. Scotland
6. Oman

T20 World Cup 2020, Australia

Group A: Sri Lanka, PNG, Ireland, Oman
Group B: Bangladesh, Netherlands, Namibia, Scotland

The burning issue

The internal combustion engine is facing a watershed moment – major manufacturer Volvo is to stop producing petroleum-powered vehicles by 2021 and countries in Europe, including the UK, have vowed to ban their sale before 2040. The National takes a look at the story of one of the most successful technologies of the last 100 years and how it has impacted life in the UAE. 

Read part four: an affection for classic cars lives on

Read part three: the age of the electric vehicle begins

Read part two: how climate change drove the race for an alternative 

T20 World Cup Qualifier fixtures

Tuesday, October 29

Qualifier one, 2.10pm – Netherlands v UAE

Qualifier two, 7.30pm – Namibia v Oman

Wednesday, October 30

Qualifier three, 2.10pm – Scotland v loser of qualifier one

Qualifier four, 7.30pm – Hong Kong v loser of qualifier two

Thursday, October 31

Fifth-place playoff, 2.10pm – winner of qualifier three v winner of qualifier four

Friday, November 1

Semi-final one, 2.10pm – Ireland v winner of qualifier one

Semi-final two, 7.30pm – PNG v winner of qualifier two

Saturday, November 2

Third-place playoff, 2.10pm

Final, 7.30pm

Company Profile

Name: Thndr
Started: 2019
Co-founders: Ahmad Hammouda and Seif Amr
Sector: FinTech
Headquarters: Egypt
UAE base: Hub71, Abu Dhabi
Current number of staff: More than 150
Funds raised: $22 million

SPECS%3A%20Polestar%203
%3Cp%3E%3Cstrong%3EEngine%3A%20%3C%2Fstrong%3ELong-range%20dual%20motor%20with%20400V%20battery%3Cbr%3E%3Cstrong%3EPower%3A%20%3C%2Fstrong%3E360kW%20%2F%20483bhp%3Cbr%3E%3Cstrong%3ETorque%3A%20%3C%2Fstrong%3E840Nm%3Cbr%3E%3Cstrong%3ETransmission%3A%20%3C%2Fstrong%3ESingle-speed%20automatic%3Cbr%3E%3Cstrong%3EMax%20touring%20range%3A%3C%2Fstrong%3E%20628km%3Cbr%3E%3Cstrong%3E0-100km%2Fh%3A%3C%2Fstrong%3E%204.7sec%3Cbr%3E%3Cstrong%3ETop%20speed%3A%3C%2Fstrong%3E%20210kph%20%3Cbr%3E%3Cstrong%3EPrice%3A%20%3C%2Fstrong%3EFrom%20Dh360%2C000%3Cbr%3E%3Cstrong%3EOn%20sale%3A%20%3C%2Fstrong%3ESeptember%3Cbr%3E%3C%2Fp%3E%0A
THE SPECS

Engine: 3.6-litre V6

Transmission: eight-speed automatic

Power: 285bhp

Torque: 353Nm

Price: TBA

On sale: Q2, 2020

Lexus LX700h specs

Engine: 3.4-litre twin-turbo V6 plus supplementary electric motor

Power: 464hp at 5,200rpm

Torque: 790Nm from 2,000-3,600rpm

Transmission: 10-speed auto

Fuel consumption: 11.7L/100km

On sale: Now

Price: From Dh590,000

While you're here
Evacuations to France hit by controversy
  • Over 500 Gazans have been evacuated to France since November 2023
  • Evacuations were paused after a student already in France posted anti-Semitic content and was subsequently expelled to Qatar
  • The Foreign Ministry launched a review to determine how authorities failed to detect the posts before her entry
  • Artists and researchers fall under a programme called Pause that began in 2017
  • It has benefited more than 700 people from 44 countries, including Syria, Turkey, Iran, and Sudan
  • Since the start of the Gaza war, it has also included 45 Gazan beneficiaries
  • Unlike students, they are allowed to bring their families to France
UAE currency: the story behind the money in your pockets
Which honey takes your fancy?

Al Ghaf Honey

The Al Ghaf tree is a local desert tree which bears the harsh summers with drought and high temperatures. From the rich flowers, bees that pollinate this tree can produce delicious red colour honey in June and July each year

Sidr Honey

The Sidr tree is an evergreen tree with long and strong forked branches. The blossom from this tree is called Yabyab, which provides rich food for bees to produce honey in October and November. This honey is the most expensive, but tastiest

Samar Honey

The Samar tree trunk, leaves and blossom contains Barm which is the secret of healing. You can enjoy the best types of honey from this tree every year in May and June. It is an historical witness to the life of the Emirati nation which represents the harsh desert and mountain environments

HIJRA

Starring: Lamar Faden, Khairiah Nathmy, Nawaf Al-Dhufairy

Director: Shahad Ameen

Rating: 3/5

RESULT

Kolkata Knight Riders 169-7 (20 ovs)
Rajasthan Royals 144-4 (20 ovs)

Kolkata win by 25 runs

Next match

Sunrisers Hyderabad v Kolkata Knight Riders, Friday, 5.30pm

Notable groups (UAE time)

Jordan Spieth, Si Woo Kim, Henrik Stenson (12.47pm)

Justin Thomas, Justin Rose, Louis Oosthuizen (12.58pm)

Hideki Matsuyama, Brooks Koepka, Tommy Fleetwood (1.09pm)

Sergio Garcia, Jason Day, Zach Johnson (4.04pm)

Rickie Fowler, Paul Casey, Adam Scott (4.26pm)

Dustin Johnson, Charl Schwartzel, Rory McIlroy (5.48pm)

The National's picks

4.35pm: Tilal Al Khalediah
5.10pm: Continous
5.45pm: Raging Torrent
6.20pm: West Acre
7pm: Flood Zone
7.40pm: Straight No Chaser
8.15pm: Romantic Warrior
8.50pm: Calandogan
9.30pm: Forever Young

What are NFTs?

Are non-fungible tokens a currency, asset, or a licensing instrument? Arnab Das, global market strategist EMEA at Invesco, says they are mix of all of three.

You can buy, hold and use NFTs just like US dollars and Bitcoins. “They can appreciate in value and even produce cash flows.”

However, while money is fungible, NFTs are not. “One Bitcoin, dollar, euro or dirham is largely indistinguishable from the next. Nothing ties a dollar bill to a particular owner, for example. Nor does it tie you to to any goods, services or assets you bought with that currency. In contrast, NFTs confer specific ownership,” Mr Das says.

This makes NFTs closer to a piece of intellectual property such as a work of art or licence, as you can claim royalties or profit by exchanging it at a higher value later, Mr Das says. “They could provide a sustainable income stream.”

This income will depend on future demand and use, which makes NFTs difficult to value. “However, there is a credible use case for many forms of intellectual property, notably art, songs, videos,” Mr Das says.

MATCH INFO

Manchester United 1 (Rashford 36')

Liverpool 1 (Lallana 84')

Man of the match: Marcus Rashford (Manchester United)

TOURNAMENT INFO

Opening fixtures:
Friday, Oct 5

8pm: Kabul Zwanan v Paktia Panthers

Saturday, Oct 6
4pm: Nangarhar Leopards v Kandahar Knights
8pm: Kabul Zwanan v Balkh Legends

Tickets
Tickets can be bought online at https://www.q-tickets.com/apl/eventlist and at the ticket office at the stadium.

TV info
The tournament will be broadcast live in the UAE on OSN Sports.

Updated: July 21, 2022, 7:36 AM`