UPDATE: Abu Dhabi temporarily suspends green pass until Al Hosn app fault is fixed
Authorities said they were working to address a technical fault which left the UAE's main coronavirus phone application unresponsive for several hours on Thursday.
The Al Hosn app showed error messages for many people.
The National Emergency Crisis and Disaster Management Authority apologised on social media.
"Work is currently under way to address the technical malfunction in the system. We apologise for the delay," Ncema said.
Government health portal Weqaya responded to messages on Twitter by urging users to update the app.
There is an existing workaround, posted to the Ministry of Health and Prevention's Facebook page in August last year, that explains how to retrieve your last PCR result.
Users experiencing unresolved problems with the app should email info@weqaya.ae, it said.
It was not clear if the issues were a result of a broader app update. According to the Apple store, Al Hosn was last updated on June 11.
Abu Dhabi residents must show their green status – meaning they are vaccinated or had a recent PCR test – on Al Hosn to enter most public places. These include malls, supermarkets, gyms, bars and restaurants.
The same app is used to show to police officers at the border from Dubai to Abu Dhabi.
On Thursday, some users found they could access a cached version of the status page to show they had green status before the fault occurred.
Security guards at malls were accepting a screenshot of these latest results, staff from The National found.
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More on animal trafficking
COMPANY PROFILE
Name: HyperSpace
Started: 2020
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
Based: Dubai, UAE
Sector: Entertainment
Number of staff: 210
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
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Our family matters legal consultant
Name: Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
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Dirham Stretcher tips for having a baby in the UAE
Selma Abdelhamid, the group's moderator, offers her guide to guide the cost of having a young family:
• Buy second hand stuff
They grow so fast. Don't get a second hand car seat though, unless you 100 per cent know it's not expired and hasn't been in an accident.
• Get a health card and vaccinate your child for free at government health centres
Ms Ma says she discovered this after spending thousands on vaccinations at private clinics.
• Join mum and baby coffee mornings provided by clinics, babysitting companies or nurseries.
Before joining baby classes ask for a free trial session. This way you will know if it's for you or not. You'll be surprised how great some classes are and how bad others are.
• Once baby is ready for solids, cook at home
Take the food with you in reusable pouches or jars. You'll save a fortune and you'll know exactly what you're feeding your child.
