Zia Mirza is an integral part of the team at Tanfeeth after being helped to get a foot on the career ladder by Emirates NBD's Careers Network scheme. Reem Mohammed/The National
Zia Mirza is an integral part of the team at Tanfeeth after being helped to get a foot on the career ladder by Emirates NBD's Careers Network scheme. Reem Mohammed/The National
Zia Mirza is an integral part of the team at Tanfeeth after being helped to get a foot on the career ladder by Emirates NBD's Careers Network scheme. Reem Mohammed/The National
Zia Mirza is an integral part of the team at Tanfeeth after being helped to get a foot on the career ladder by Emirates NBD's Careers Network scheme. Reem Mohammed/The National

How a Dubai workplace is tearing down walls of silence for deaf staff


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  • Arabic

Zia Mirza is an inspiring example of how learning sign language can break down barriers.

The former freelance dancer and model, 22, lost his hearing at age five because of a debilitating illness while living in his native Pakistan. He admits life in the office was a lonely experience when he first started at Tanfeeth, a subsidiary of Emirates NBD.

But help was soon at hands thanks to efforts to make the work environment easier for people with disabilities, including the teaching of sign language.

“There was a lot of silence when I first came because nobody could speak to me,” said Mr Mirza, hired last year as a junior processing associate with Tanfeeth.

Adding people with disabilities to the workplace has not only altered the physical landscape – with ramps, wider bathrooms and more convenient parking spots – but brought people with hearing loss into the wider conversation.

“Now, people use their hands to communicate," he said. "I can see their expressions change, their hands move. They come up to me and talk with their gestures instead of the notes they would write earlier to explain something to me.”

Mr Mirza studied in Dubai after moving to the emirate from his homeland with his family.

After finishing school, he found work as a model and dancer and enjoys sharing photographs of his time going step for step with Bollywood stars such as Shah Rukh Khan and Salman Khan during movie promotions in Dubai.

Now, he is finding his footing again thanks to the support of his employers.

Zia Mirza has been madce to feel home by colleagues who are masterig sign language to ensure he is not left out of the conversation. Reem Mohammed/The National Reporter: Section:
Zia Mirza has been madce to feel home by colleagues who are masterig sign language to ensure he is not left out of the conversation. Reem Mohammed/The National Reporter: Section:

He is among more than 60 people with disabilities, widely referred to as people of determination in the Emirates, who were connected with employers as part of Emirates NBD’s Careers Network.

"I want to challenge myself and learn other processes in the company. This opportunity has opened up the world for me," said Mr Mirza, as he signed responses translated by his colleague Ranga Madhushanka.

Learning to sign has helped Mr Madhushanka, a risk processing administrator, to better understand colleagues with special needs.

"It has opened up a whole new channel of communication. I realise they have their own distinctive, individual voices just through how they sign," he said.

“It has been a great learning experience for us all.”

Fatima Abdul Rahman, Tanfeeth’s chief human resources officer, is eager to foster an inclusive atmosphere at Tanfeeth. Reem Mohammed/The National
Fatima Abdul Rahman, Tanfeeth’s chief human resources officer, is eager to foster an inclusive atmosphere at Tanfeeth. Reem Mohammed/The National

Fatima Abdul Rahman, Tanfeeth's chief human resources officer, said sign-language training for employees was part of broader development plan at the company, which handles a call centre, collection, recoveries, payments and back-office work for the bank.

“I want to grow them into bigger roles. I would like to nurture and develop the staff we have,” she said.

About 34 people with disabilities work in a variety of roles, from the cheque-clearing department to opening new accounts to the credit department, data entry and human resource training.

The company has put a buddy system in place and calls in experts from non-government organisations for guidance.

The initiative required acceptance across the ranks for inclusion to succeed, Ms Abdul Rahman said.

“It’s not just about numbers and hiring more people with disabilities and setting targets for the future,” she said.

“For a truly inclusive atmosphere, staff should handle people of determination with sensitivity.”

Hiring people with disabilities also helps to shatter stereotypes that they are more expensive to employ, and motivates other employees.

“Some companies have this fear and think that it is way more expensive to hire people of determination. I disagree because I have seen the positivity spread,” Ms Abdul Rahman said.

“A staffer has no excuse not to come to work and not be productive when his peers who are people of determination are putting in so much more effort.”

HIJRA

Starring: Lamar Faden, Khairiah Nathmy, Nawaf Al-Dhufairy

Director: Shahad Ameen

Rating: 3/5

Emergency phone numbers in the UAE

Estijaba – 8001717 –  number to call to request coronavirus testing

Ministry of Health and Prevention – 80011111

Dubai Health Authority – 800342 – The number to book a free video or voice consultation with a doctor or connect to a local health centre

Emirates airline – 600555555

Etihad Airways – 600555666

Ambulance – 998

Knowledge and Human Development Authority – 8005432 ext. 4 for Covid-19 queries

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Explainer: Tanween Design Programme

Non-profit arts studio Tashkeel launched this annual initiative with the intention of supporting budding designers in the UAE. This year, three talents were chosen from hundreds of applicants to be a part of the sixth creative development programme. These are architect Abdulla Al Mulla, interior designer Lana El Samman and graphic designer Yara Habib.

The trio have been guided by experts from the industry over the course of nine months, as they developed their own products that merge their unique styles with traditional elements of Emirati design. This includes laboratory sessions, experimental and collaborative practice, investigation of new business models and evaluation.

It is led by British contemporary design project specialist Helen Voce and mentor Kevin Badni, and offers participants access to experts from across the world, including the likes of UK designer Gareth Neal and multidisciplinary designer and entrepreneur, Sheikh Salem Al Qassimi.

The final pieces are being revealed in a worldwide limited-edition release on the first day of Downtown Designs at Dubai Design Week 2019. Tashkeel will be at stand E31 at the exhibition.

Lisa Ball-Lechgar, deputy director of Tashkeel, said: “The diversity and calibre of the applicants this year … is reflective of the dynamic change that the UAE art and design industry is witnessing, with young creators resolute in making their bold design ideas a reality.”

UAE currency: the story behind the money in your pockets
Where to buy

Limited-edition art prints of The Sofa Series: Sultani can be acquired from Reem El Mutwalli at www.reemelmutwalli.com

Key findings of Jenkins report
  • Founder of the Muslim Brotherhood, Hassan al Banna, "accepted the political utility of violence"
  • Views of key Muslim Brotherhood ideologue, Sayyid Qutb, have “consistently been understood” as permitting “the use of extreme violence in the pursuit of the perfect Islamic society” and “never been institutionally disowned” by the movement.
  • Muslim Brotherhood at all levels has repeatedly defended Hamas attacks against Israel, including the use of suicide bombers and the killing of civilians.
  • Laying out the report in the House of Commons, David Cameron told MPs: "The main findings of the review support the conclusion that membership of, association with, or influence by the Muslim Brotherhood should be considered as a possible indicator of extremism."
Two-step truce

The UN-brokered ceasefire deal for Hodeidah will be implemented in two stages, with the first to be completed before the New Year begins, according to the Arab Coalition supporting the Yemeni government.

By midnight on December 31, the Houthi rebels will have to withdraw from the ports of Hodeidah, Ras Issa and Al Saqef, coalition officials told The National. 

The second stage will be the complete withdrawal of all pro-government forces and rebels from Hodeidah city, to be completed by midnight on January 7.

The process is to be overseen by a Redeployment Co-ordination Committee (RCC) comprising UN monitors and representatives of the government and the rebels.

The agreement also calls the deployment of UN-supervised neutral forces in the city and the establishment of humanitarian corridors to ensure distribution of aid across the country.

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Power: Combined output 920hp

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Brighton 1 (Dunk 79')

Red card: Alisson (Liverpool)

The specs: Lamborghini Aventador SVJ

Price, base: Dh1,731,672

Engine: 6.5-litre V12

Gearbox: Seven-speed automatic

Power: 770hp @ 8,500rpm

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Fuel economy: 19.6L / 100km

The Pope's itinerary

Sunday, February 3, 2019 - Rome to Abu Dhabi
1pm: departure by plane from Rome / Fiumicino to Abu Dhabi
10pm: arrival at Abu Dhabi Presidential Airport


Monday, February 4
12pm: welcome ceremony at the main entrance of the Presidential Palace
12.20pm: visit Abu Dhabi Crown Prince at Presidential Palace
5pm: private meeting with Muslim Council of Elders at Sheikh Zayed Grand Mosque
6.10pm: Inter-religious in the Founder's Memorial


Tuesday, February 5 - Abu Dhabi to Rome
9.15am: private visit to undisclosed cathedral
10.30am: public mass at Zayed Sports City – with a homily by Pope Francis
12.40pm: farewell at Abu Dhabi Presidential Airport
1pm: departure by plane to Rome
5pm: arrival at the Rome / Ciampino International Airport

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  • Priority access to new homes from participating developers
  • Discounts on sales price of off-plan units
  • Flexible payment plans from developers
  • Mortgages with better interest rates, faster approval times and reduced fees
  • DLD registration fee can be paid through banks or credit cards at zero interest rates
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