Emiratis complain of chronic overcharging in shops


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Walking into a shop in the UAE wearing a kandura or an abaya comes with a price - and it's usually higher than what everyone else pays, according to Emiratis.

Jacked-up prices affect Emiratis every day, and most are resigned to being unable to do anything about it.

"It's like the shopkeeper's eyes light up when you walk in wearing a kandura," said Omar Ismail. "They assume we're all wealthy so we're fair game."

The professional comedian said the practice is widely known within the Emirati community, with shops in Abu Dhabi and Dubai regularly upping prices for everyday items when the buyer is Emirati.

"Unfortunately, people think all locals sit on barrels of oil," said Issa Al Sayed, a 44-year-old Emirati from Abu Dhabi. "But we're not all like that."

Mr Al Sayed said he has seen prices triple when he wears his kandura.

"My expat friend would buy something for Dh70, but when I go to the same place they refuse to go lower than Dh250," he said.

After years of paying through the nose, Mr Al Sayed has learnt to change his shopping habits - and his clothes.

"It makes a difference when you wear jeans and a T-shirt and don't speak with your local accent, you find people have a different perspective of you," he said.

Mr Al Sayed grew up with Pakistanis, Indians and Arabs of all nationalities and picked up words and accents that helped him find out what expats really think of Emiratis.

"I used to get the bus in Western clothes, spoke Hindi, or with an Egyptian accent, and found some people think we're just goofy people," he said.

"Overcharging happens mainly with Indians and some Arabs," he said. "They think we're backed by the UAE's wealth - like it's filling our pockets. Some Emiratis' wealth is the same or even less than expats, but the stereotype prevails."

For Amna Al Falasi, a 23-year-old teacher, being overcharged is a common topic of discussion among friends and family.

"I remember having an abaya made in Deira. The shopkeeper assured me he was offering the best price and quoted Dh700," she said.

"A month later I spotted an Egyptian friend wearing the exact same one. When I asked her how much it cost, she told me Dh300."

She said most Emiratis believed the practice was ingrained among storekeepers. However, she has noticed prices going much higher recently.

"Every time there is an announcement that Emiratis are getting salary rises it is reflected in the prices we get quoted. I don't think it's going to change."

Sultan N, a 22-year-old student in Dubai, says he has been a victim of overcharging at electronics shops in Satwa and Deira.

"My Syrian friend bought a phone for Dh1,700, but when I went for the same one the shopkeeper added Dh200," he said.

He tried to haggle but the shopkeeper would not go below Dh1,900. "He took advantage of what I was wearing but he doesn't realise some locals can't afford it," Sultan said. "Many Emiratis are simply not rich."

It's not only shops that put up prices when Emiratis walk through the door, restaurants are also charging more.

Humaid Rashed Salem, a 38-year-old public relations officer in Abu Dhabi, claims that while he was having dinner with friends in Marina Mall, an Indian maître d' told staff to "raise the price because they are Emirati."

"One of my Emirati friends who speaks Hindi overheard him and said we would only pay the price on the menu," Mr Salem said.

When shopkeepers were asked whether they raised prices based on a person's nationality, many denied it. Some said a bit of haggling is what gets shoppers the best price.

"I've never charged a higher price to Emiratis," said Mohamad Iqbal Hussein, a Bangladeshi manager at Ruqiya Mobile Phones in Abu Dhabi's Madinat Zayed Centre.

"I'm sure other places do but it's not fair, everybody should pay the same."

Mohammad Alam, the manager at Village Mobile Phones in Abu Dhabi, felt the same. "I haven't charged locals more and I don't think other shops do," he said. "I know they don't all have money."

However, a trader running a computer store in Deira said he did not believe he was doing anything wrong by raising prices.

"It depends on how skilful the customer is in haggling," he said. "People used to haggle much more years ago and it was a part of everyday life.

"Since the malls opened they have lost that skill. It's a case of being able to negotiate a good price."

An Indian shopkeeper who runs a clothes shop in Bur Dubai said: "We don't have a list price, so what we quote is an opening offer. I don't think it's unfair because most people expect to barter."

He said he had often given Emiratis bigger discounts than other nationalities.

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Hobbies: I enjoy travelling, experiencing new things, painting, reading, flying, and the French language

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The flights

Emirates flies from Dubai to Phnom Penh via Yangon from Dh2,700 return including taxes. Cambodia Bayon Airlines and Cambodia Angkor Air offer return flights from Phnom Penh to Siem Reap from Dh250 return including taxes. The flight takes about 45 minutes.

The hotels

Rooms at the Raffles Le Royal in Phnom Penh cost from $225 (Dh826) per night including taxes. Rooms at the Grand Hotel d'Angkor cost from $261 (Dh960) per night including taxes.

The tours

A cyclo architecture tour of Phnom Penh costs from $20 (Dh75) per person for about three hours, with Khmer Architecture Tours. Tailor-made tours of all of Cambodia, or sites like Angkor alone, can be arranged by About Asia Travel. Emirates Holidays also offers packages. 

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The number of Chinese people living in Dubai: An estimated 200,000

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Percentage increase in visitors in eight years: 500 per cent

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Deconstructed sushi salad platter 
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Name: Peter Dicce

Title: Assistant dean of students and director of athletics

Favourite sport: soccer

Favourite team: Bayern Munich

Favourite player: Franz Beckenbauer

Favourite activity in Abu Dhabi: scuba diving in the Northern Emirates 

 

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UPI facts

More than 2.2 million Indian tourists arrived in UAE in 2023
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Indian tourists can make purchases in UAE using rupee accounts in India through QR-code-based UPI real-time payment systems
Indian residents in UAE can use their non-resident NRO and NRE accounts held in Indian banks linked to a UAE mobile number for UPI transactions

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Fixtures:

Wed Aug 29 – Malaysia v Hong Kong, Nepal v Oman, UAE v Singapore
Thu Aug 30 - UAE v Nepal, Hong Kong v Singapore, Malaysia v Oman
Sat Sep 1 - UAE v Hong Kong, Oman v Singapore, Malaysia v Nepal
Sun Sep 2 – Hong Kong v Oman, Malaysia v UAE, Nepal v Singapore
Tue Sep 4 - Malaysia v Singapore, UAE v Oman, Nepal v Hong Kong
Thu Sep 6 – Final

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UAE currency: the story behind the money in your pockets
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U19 WORLD CUP, WEST INDIES

UAE group fixtures (all in St Kitts)
Saturday 15 January: v Canada
Thursday 20 January: v England
Saturday 22 January: v Bangladesh

UAE squad
Alishan Sharafu (captain), Shival Bawa, Jash Giyanani, Sailles Jaishankar, Nilansh Keswani, Aayan Khan, Punya Mehra, Ali Naseer, Ronak Panoly, Dhruv Parashar, Vinayak Raghavan, Soorya Sathish, Aryansh Sharma, Adithya Shetty, Kai Smith

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Sheikh Zayed's poem

When it is unveiled at Abu Dhabi Art, the Standing Tall exhibition will appear as an interplay of poetry and art. The 100 scarves are 100 fragments surrounding five, figurative, female sculptures, and both sculptures and scarves are hand-embroidered by a group of refugee women artisans, who used the Palestinian cross-stitch embroidery art of tatreez. Fragments of Sheikh Zayed’s poem Your Love is Ruling My Heart, written in Arabic as a love poem to his nation, are embroidered onto both the sculptures and the scarves. Here is the English translation.

Your love is ruling over my heart

Your love is ruling over my heart, even a mountain can’t bear all of it

Woe for my heart of such a love, if it befell it and made it its home

You came on me like a gleaming sun, you are the cure for my soul of its sickness

Be lenient on me, oh tender one, and have mercy on who because of you is in ruins

You are like the Ajeed Al-reem [leader of the gazelle herd] for my country, the source of all of its knowledge

You waddle even when you stand still, with feet white like the blooming of the dates of the palm

Oh, who wishes to deprive me of sleep, the night has ended and I still have not seen you

You are the cure for my sickness and my support, you dried my throat up let me go and damp it

Help me, oh children of mine, for in his love my life will pass me by. 

UAE currency: the story behind the money in your pockets