Customers waiting past the estimated time of delivery for Careem Food orders will now be reimbursed Dh1 for every minute late, the company behind the Dubai-based super app said.
The initiative was announced on Tuesday and will run until June 8.
Riders, known as Careem Captains, will not be blamed for late orders and their pay will not be docked, Careem said.
“Careem Captains have been instructed to maintain their usual safety measures and will not bear the responsibility of any late deliveries nor will they be penalised,” it said.
“ETA accuracy is optimised by assigning the right captains to each order based on their proximity to the restaurant and delivery address, as well as streamlining partner operations through quicker dispatch orders from restaurants.”
Careem Food was launched in Dubai in 2018 and order volume has grown by more than 200 per cent over the past two years.
It is available in the UAE, Saudi Arabia and Jordan, with plans to expand the service in the coming years.
“We’re confident in our ability to deliver food to our customers super fast without compromising on the quality of our orders, thanks to Careem’s market-leading logistics infrastructure,” said Alex Golden, global head of Careem Food.
“So confident that we’re promising to reimburse our customers Dh1 for every minute that their order is late for the duration of the campaign.”
The money will be deposited into the customer's Careem Pay wallet for use on any of Careem's services or withdrawn into a bank account.
During Ramadan, Careem Food's Eat 2 Fill a Plate campaign teamed up with 495 outlets in the UAE to raise more than Dh139,000 for the 1 Billion Meals endowment.
Careem now operates in more than 70 cities across 10 countries, from Morocco to Pakistan.
Wicked: For Good
Director: Jon M Chu
Starring: Ariana Grande, Cynthia Erivo, Jonathan Bailey, Jeff Goldblum, Michelle Yeoh, Ethan Slater
Rating: 4/5
The bio
Favourite food: Japanese
Favourite car: Lamborghini
Favourite hobby: Football
Favourite quote: If your dreams don’t scare you, they are not big enough
Favourite country: UAE
GOLF’S RAHMBO
- 5 wins in 22 months as pro
- Three wins in past 10 starts
- 45 pro starts worldwide: 5 wins, 17 top 5s
- Ranked 551th in world on debut, now No 4 (was No 2 earlier this year)
- 5th player in last 30 years to win 3 European Tour and 2 PGA Tour titles before age 24 (Woods, Garcia, McIlroy, Spieth)
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The National Archives, Abu Dhabi
Founded over 50 years ago, the National Archives collects valuable historical material relating to the UAE, and is the oldest and richest archive relating to the Arabian Gulf.
Much of the material can be viewed on line at the Arabian Gulf Digital Archive - https://www.agda.ae/en
UAE currency: the story behind the money in your pockets
Info
What: 11th edition of the Mubadala World Tennis Championship
When: December 27-29, 2018
Confirmed: men: Novak Djokovic, Rafael Nadal, Kevin Anderson, Dominic Thiem, Hyeon Chung, Karen Khachanov; women: Venus Williams
Tickets: www.ticketmaster.ae, Virgin megastores or call 800 86 823
Abaya trends
The utilitarian robe held dear by Arab women is undergoing a change that reveals it as an elegant and graceful garment available in a range of colours and fabrics, while retaining its traditional appeal.
Company%20Profile
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'Champions'
Director: Manuel Calvo
Stars: Yassir Al Saggaf and Fatima Al Banawi
Rating: 2/5
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KLOPP%20AT%20LIVERPOOL
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What to watch out for:
Algae, waste coffee grounds and orange peels will be used in the pavilion's walls and gangways
The hulls of three ships will be used for the roof
The hulls will painted to make the largest Italian tricolour in the country’s history
Several pillars more than 20 metres high will support the structure
Roughly 15 tonnes of steel will be used
Pharaoh's curse
British aristocrat Lord Carnarvon, who funded the expedition to find the Tutankhamun tomb, died in a Cairo hotel four months after the crypt was opened.
He had been in poor health for many years after a car crash, and a mosquito bite made worse by a shaving cut led to blood poisoning and pneumonia.
Reports at the time said Lord Carnarvon suffered from “pain as the inflammation affected the nasal passages and eyes”.
Decades later, scientists contended he had died of aspergillosis after inhaling spores of the fungus aspergillus in the tomb, which can lie dormant for months. The fact several others who entered were also found dead withiin a short time led to the myth of the curse.
