UAE introduces paperless tax refund system for tourists


Ali Al Shouk
  • English
  • Arabic

The UAE has introduced a paperless tax refund system for tourists visiting the country, doing away with the need to retain receipts.

Under the initiative, registered retail merchant tills in the Emirates will generate electronic invoices that will allow visitors to claim VAT refunds.

The system is integrated for purchases at a variety of hotels, shopping centres, malls and other retail locations.

Tourists will not be required to carry paper invoices to claim the refund, which they can collect in cash or have it transferred to a credit card on departure through one of Planet Tax Free's 100 self-service kiosks available at 13 airports or ports in the UAE.

“The new solution is integrated electronically between retail outlets and the tax refund scheme, ensuring a seamless digital process of issuing, sending, modifying and saving invoices for tourists,” said Khalid Al Bustani, director general of the Federal Tax Authority.

“The system achieves high satisfaction rates by users for its simple, effective and smooth tax-refund process for eligible tourists.”

Tax refunds claimed by tourists have increased by 104.15 per cent in 2022, with the number of transactions doubling to 2.31 million during the first eight months of this year.

Eyad Al Kourdi, general manager of Planet Tax Free, the exclusive operator of the tax refund system for tourists in the UAE, said the pilot phase of the paperless refund system began on November 14 last year.

“In a matter of moments, shoppers can complete a transaction, receive a digital invoice and share it directly with Planet Tax Free,” he said.

Officials estimate that more than 3.5 million traditional paper invoices will go digital, saving merchants up to five minutes per customer that would have been spent printing receipts.

The self-service tax refund can complete refunds in fewer than two minutes.

“The 100 per cent paperless process will save more than 16,800 trees per year,” said Mr Al Kourdi.

The UAE in 2018 introduced 5 per cent VAT on a majority of goods and services as part of its plans to diversify the economy and reduce its dependence on oil.

All tourists who spend at least Dh250 on purchases can claim their VAT refunds at designated outlets before leaving the country.

Tourists can either go to the validation point or self-service kiosks to have the receipts validated and receive a card refund or go to the refund point for the cash refund.

According to Planet Tax Free website, cash refunds is subject to a limit of Dh35,000. If the refund amount exceeds Dh35,000, it must be paid into a credit or debit card.

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Yahya Al Ghassani's bio

Date of birth: April 18, 1998

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Clubs: 2015-2017 – Al Ahli Dubai; March-June 2018 – Paris FC; August – Al Wahda

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A new relationship with the old country

Treaty of Friendship between the United Kingdom of Great Britain and Northern Ireland and the United Arab Emirates

The United kingdom of Great Britain and Northern Ireland and the United Arab Emirates; Considering that the United Arab Emirates has assumed full responsibility as a sovereign and independent State; Determined that the long-standing and traditional relations of close friendship and cooperation between their peoples shall continue; Desiring to give expression to this intention in the form of a Treaty Friendship; Have agreed as follows:

ARTICLE 1 The relations between the United Kingdom of Great Britain and Northern Ireland and the United Arab Emirates shall be governed by a spirit of close friendship. In recognition of this, the Contracting Parties, conscious of their common interest in the peace and stability of the region, shall: (a) consult together on matters of mutual concern in time of need; (b) settle all their disputes by peaceful means in conformity with the provisions of the Charter of the United Nations.

ARTICLE 2 The Contracting Parties shall encourage education, scientific and cultural cooperation between the two States in accordance with arrangements to be agreed. Such arrangements shall cover among other things: (a) the promotion of mutual understanding of their respective cultures, civilisations and languages, the promotion of contacts among professional bodies, universities and cultural institutions; (c) the encouragement of technical, scientific and cultural exchanges.

ARTICLE 3 The Contracting Parties shall maintain the close relationship already existing between them in the field of trade and commerce. Representatives of the Contracting Parties shall meet from time to time to consider means by which such relations can be further developed and strengthened, including the possibility of concluding treaties or agreements on matters of mutual concern.

ARTICLE 4 This Treaty shall enter into force on today’s date and shall remain in force for a period of ten years. Unless twelve months before the expiry of the said period of ten years either Contracting Party shall have given notice to the other of its intention to terminate the Treaty, this Treaty shall remain in force thereafter until the expiry of twelve months from the date on which notice of such intention is given.

IN WITNESS WHEREOF the undersigned have signed this Treaty.

DONE in duplicate at Dubai the second day of December 1971AD, corresponding to the fifteenth day of Shawwal 1391H, in the English and Arabic languages, both texts being equally authoritative.

Signed

Geoffrey Arthur  Sheikh Zayed

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