A rapid return airport service for lost items operated by Emirates airline reunited more than 15,000 possessions with their owners, including more than 2,000 within an hour.
The airline says it has a “golden hour philosophy” to reach transit passengers in particular before they board a connecting flight to another part of the world.
Of the 15,000 or so items lost and returned in 2019, the most recent figures available, 2,076 were found and returned within that golden hour.
We have a dedicated team who work diligently to locate their owners, and help reunite them as quickly and efficiently as possible
Emirates spokeswoman
Once the passenger boards an outbound flight and takes off, the return takes longer but can usually be placed on a subsequent flight on the airline's global network of routes.
“Emirates takes its responsibility to recover and return lost items to their owners very seriously,” a spokeswoman said.
“We have a dedicated team of Emirates Group Security personnel who work hand in hand with Dubai Airports, police and other law enforcement agencies to handle lost items, work diligently to locate their owners, and help reunite them as quickly and efficiently as possible.
“This is especially true for connecting passengers who spend a short time with us while transiting at Dubai International Airport.”
The most important items given priority for the return service are travel documents, wallets, purses, mobile phones and other electrical devices.
Aside from lost goods returned within an hour of them being misplaced, Emirates was also able to recover 2,938 items within six hours in 2019.
Luxury watches, bags of cash and tech devices are commonly left behind at Dubai International Airport, and handed to security.
Earlier this month, American YouTube star Casey Neistat told his millions of followers on social media how Emirates had stepped in to return the Apple iWatch he left behind at security clearance on a recent trip to Dubai.
The watch's strap was custom-made, marked with 'CN22, New York City' and a phone number, making it easy to identify for security personnel who found the watch and handed it to Emirates.
About six hours after Mr Neistat lost the watch, the airline contacted him to say they had found it and were going to deliver it to him on the next available flight to the US.
Although some people thought Mr Neistat was afforded special treatment because he has almost 13 million YouTube subscribers, Emirates said all passengers were given the same service.
Keep it fun and engaging
Stuart Ritchie, director of wealth advice at AES International, says children cannot learn something overnight, so it helps to have a fun routine that keeps them engaged and interested.
“I explain to my daughter that the money I draw from an ATM or the money on my bank card doesn’t just magically appear – it’s money I have earned from my job. I show her how this works by giving her little chores around the house so she can earn pocket money,” says Mr Ritchie.
His daughter is allowed to spend half of her pocket money, while the other half goes into a bank account. When this money hits a certain milestone, Mr Ritchie rewards his daughter with a small lump sum.
He also recommends books that teach the importance of money management for children, such as The Squirrel Manifesto by Ric Edelman and Jean Edelman.
Pearls on a Branch: Oral Tales
Najlaa Khoury, Archipelago Books
About Housecall
Date started: July 2020
Founders: Omar and Humaid Alzaabi
Based: Abu Dhabi
Sector: HealthTech
# of staff: 10
Funding to date: Self-funded
Profile box
Founders: Michele Ferrario, Nino Ulsamer and Freddy Lim
Started: established in 2016 and launched in July 2017
Based: Singapore, with offices in the UAE, Malaysia, Hong Kong, Thailand
Sector: FinTech, wealth management
Initial investment: $500,000 in seed round 1 in 2016; $2.2m in seed round 2 in 2017; $5m in series A round in 2018; $12m in series B round in 2019; $16m in series C round in 2020 and $25m in series D round in 2021
Current staff: more than 160 employees
Stage: series D
Investors: EightRoads Ventures, Square Peg Capital, Sequoia Capital India
The biog
Hometown: Birchgrove, Sydney Australia
Age: 59
Favourite TV series: Outlander Netflix series
Favourite place in the UAE: Sheikh Zayed Grand Mosque / desert / Louvre Abu Dhabi
Favourite book: Father of our Nation: Collected Quotes of Sheikh Zayed bin Sultan Al Nahyan
Thing you will miss most about the UAE: My friends and family, Formula 1, having Friday's off, desert adventures, and Arabic culture and people
UAE currency: the story behind the money in your pockets
Tips to stay safe during hot weather
- Stay hydrated: Drink plenty of fluids, especially water. Avoid alcohol and caffeine, which can increase dehydration.
- Seek cool environments: Use air conditioning, fans, or visit community spaces with climate control.
- Limit outdoor activities: Avoid strenuous activity during peak heat. If outside, seek shade and wear a wide-brimmed hat.
- Dress appropriately: Wear lightweight, loose and light-coloured clothing to facilitate heat loss.
- Check on vulnerable people: Regularly check in on elderly neighbours, young children and those with health conditions.
- Home adaptations: Use blinds or curtains to block sunlight, avoid using ovens or stoves, and ventilate living spaces during cooler hours.
- Recognise heat illness: Learn the signs of heat exhaustion and heat stroke (dizziness, confusion, rapid pulse, nausea), and seek medical attention if symptoms occur.
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
Company%20profile
%3Cp%3E%3Cstrong%3ECompany%20name%3A%3C%2Fstrong%3E%20Fasset%0D%3Cbr%3E%3Cstrong%3EStarted%3A%20%3C%2Fstrong%3E2019%0D%3Cbr%3E%3Cstrong%3EFounders%3A%3C%2Fstrong%3E%20Mohammad%20Raafi%20Hossain%2C%20Daniel%20Ahmed%0D%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20Dubai%0D%3Cbr%3E%3Cstrong%3ESector%3A%20%3C%2Fstrong%3EFinTech%0D%3Cbr%3E%3Cstrong%3EInitial%20investment%3A%3C%2Fstrong%3E%20%242.45%20million%0D%3Cbr%3E%3Cstrong%3ECurrent%20number%20of%20staff%3A%3C%2Fstrong%3E%2086%0D%3Cbr%3E%3Cstrong%3EInvestment%20stage%3A%3C%2Fstrong%3E%20Pre-series%20B%0D%3Cbr%3E%3Cstrong%3EInvestors%3A%3C%2Fstrong%3E%20Investcorp%2C%20Liberty%20City%20Ventures%2C%20Fatima%20Gobi%20Ventures%2C%20Primal%20Capital%2C%20Wealthwell%20Ventures%2C%20FHS%20Capital%2C%20VN2%20Capital%2C%20local%20family%20offices%3C%2Fp%3E%0A
