Why Margaret Thatcher preferred Dubai airport to 'frustratingly dour' Heathrow


James Langton
  • English
  • Arabic

It’s an unfavourable comparison still sometimes made to this day. The overcrowded and sometimes shabby experience of London’s Heathrow set against the gleaming Dubai International Airport.

What gave this particular grumble more clout was that it came from a British prime minister, who found Heathrow “frustratingly dour” in contrast to “well-organised, bright and aesthetically pleasing” Dubai.

The complainant was Margaret Thatcher, fresh from an overseas trade trip to the UAE.

A note now made public from the Iron Lady’s visit in April 1981 reveals just how unhappy she was with the condition of Britain’s top airport.

Sent on Thatcher’s orders by her diplomatic private secretary Michael Alexander, the letter pulls no punches in the assessment of Heathrow’s faults and who should take credit for Dubai’s achievements.

“Dubai Airport is overseen by a son of the Ruler of Dubai who is in his early 30s,” wrote Alexander, who was more used to briefing the prime minister on nuclear weapons and the threat from the Soviet Union.

One of the many volumes detailing Margaret Thatcher's 1981 visit to the Middle East. Courtesy: Arabian Gulf Digital Archive
One of the many volumes detailing Margaret Thatcher's 1981 visit to the Middle East. Courtesy: Arabian Gulf Digital Archive

“She poses the question of how Sheikh Mohammed can achieve this when the combined experience of HMG [Her Majesty’s Government] and Heathrow are unable to deliver the same or better?”

At the time, Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, was responsible for developing Dubai’s infrastructure, of which the airport was a vital part.

“An airport provides the first impression that visitors have of a nation. The prime minister remains frustrated that the Heathrow experience is so irredeemably poor and suggests we learn some lessons from Dubai,” Alexander writes to George Walden, then private secretary to the foreign secretary Lord Carrington, but with a copy to Douglas Hurd, now Lord Hurd, as minister for Europe.

For good measure, the letter – marked “confidential” – also reveals that Norman Fowler, now Lord Fowler, was to be drawn into the debate as minister of transport.

In the early 1980s Heathrow was at a particularly low ebb. Matters improved considerably with the opening of the £200 million ($271m) Terminal 4 in 1986 and the £2.8 billion Terminal 5 in 2008, exclusively for the use of British Airways.

Dubai, though, has pulled even further ahead. In 2008 it opened Terminal 3, the largest airport terminal in the world. In 2014 it overtook Heathrow to become the world’s busiest airport for international passengers, a title it has held ever since.

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Key changes

Commission caps

For life insurance products with a savings component, Peter Hodgins of Clyde & Co said different caps apply to the saving and protection elements:

• For the saving component, a cap of 4.5 per cent of the annualised premium per year (which may not exceed 90 per cent of the annualised premium over the policy term). 

• On the protection component, there is a cap  of 10 per cent of the annualised premium per year (which may not exceed 160 per cent of the annualised premium over the policy term).

• Indemnity commission, the amount of commission that can be advanced to a product salesperson, can be 50 per cent of the annualised premium for the first year or 50 per cent of the total commissions on the policy calculated. 

• The remaining commission after deduction of the indemnity commission is paid equally over the premium payment term.

• For pure protection products, which only offer a life insurance component, the maximum commission will be 10 per cent of the annualised premium multiplied by the length of the policy in years.

Disclosure

Customers must now be provided with a full illustration of the product they are buying to ensure they understand the potential returns on savings products as well as the effects of any charges. There is also a “free-look” period of 30 days, where insurers must provide a full refund if the buyer wishes to cancel the policy.

“The illustration should provide for at least two scenarios to illustrate the performance of the product,” said Mr Hodgins. “All illustrations are required to be signed by the customer.”

Another illustration must outline surrender charges to ensure they understand the costs of exiting a fixed-term product early.

Illustrations must also be kept updatedand insurers must provide information on the top five investment funds available annually, including at least five years' performance data.

“This may be segregated based on the risk appetite of the customer (in which case, the top five funds for each segment must be provided),” said Mr Hodgins.

Product providers must also disclose the ratio of protection benefit to savings benefits. If a protection benefit ratio is less than 10 per cent "the product must carry a warning stating that it has limited or no protection benefit" Mr Hodgins added.

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Rating: 4/5

Updated: January 24, 2022, 10:03 AM`