Sheikh Mohammed bin Rashid has announced the UAE's five best government digital services and five that are underperforming and need to improve.
The Vice President and Ruler of Dubai revealed on Friday that the Ministry of Interior was ranked as the best-performing agency, followed by the Federal Authority for Identity and Citizenship, the Ministry of Foreign Affairs & International Co-operation, the UAE Ministry of Climate Change and Environment, and the Ministry of Community Development.
In no particular order, Sheikh Mohammed said the digital services offered at the Ministry of Education, the Federal Tax Authority, the Securities and Commodities Authority, the General Pension and Social Security Authority, and the Ministry of Energy & Infrastructure needed to improve. They have 90 days to do so.
The findings were based on a public poll announced three months ago.
In an update on his Twitter account, Sheikh Mohammed said 55,000 people were polled for their opinion on the services of 30 government agencies.
"Three months ago, we conducted an evaluation of the government’s digital services… and after polling 55 thousand customers about their opinion of the services of 30 government agencies... we present to you the five best and the five worst entities in the government," Sheikh Mohammed said.
He said the agencies found to be underperforming have 90 days to improve, after which a decision will be made.
"We give those underperforming 90 days to improve their services, after which we will re-evaluate and reach a decision about them," he said.
In announcing the assessment earlier this year, Sheikh Mohammed said more than 1,300 services provided by ministries and federal government agencies would be evaluated.
The tests assessed how easy it is for the public to pay fees, the accuracy of procedures and speed of service. They also determined the success of government agencies in reaching customers wherever they are to enable them to complete their transactions easily and efficiently.
He said the assessments would show that providing the best services in the world is a top priority for the UAE.
Sheikh Mohammed has sought to achieve top levels of service and dedication among public servants.
In 2016 he paid a surprise visit to government offices in Dubai and found desks empty.
Ministers, managers and other officials are also routinely evaluated, while "secret shoppers" pay visits to service providers.
The assessment follows the launch in March of the UAE government's digital customer policy, which encompasses 28 initiatives to be implemented by 2023 to enhance the competitiveness of the UAE at the global level.
Key facilities
- Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
- Premier League-standard football pitch
- 400m Olympic running track
- NBA-spec basketball court with auditorium
- 600-seat auditorium
- Spaces for historical and cultural exploration
- An elevated football field that doubles as a helipad
- Specialist robotics and science laboratories
- AR and VR-enabled learning centres
- Disruption Lab and Research Centre for developing entrepreneurial skills
Global state-owned investor ranking by size
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China
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UAE
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Japan
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Norway
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if you go
The five pillars of Islam
Tearful appearance
Chancellor Rachel Reeves set markets on edge as she appeared visibly distraught in parliament on Wednesday.
Legislative setbacks for the government have blown a new hole in the budgetary calculations at a time when the deficit is stubbornly large and the economy is struggling to grow.
She appeared with Keir Starmer on Thursday and the pair embraced, but he had failed to give her his backing as she cried a day earlier.
A spokesman said her upset demeanour was due to a personal matter.
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Pharaoh's curse
British aristocrat Lord Carnarvon, who funded the expedition to find the Tutankhamun tomb, died in a Cairo hotel four months after the crypt was opened.
He had been in poor health for many years after a car crash, and a mosquito bite made worse by a shaving cut led to blood poisoning and pneumonia.
Reports at the time said Lord Carnarvon suffered from “pain as the inflammation affected the nasal passages and eyes”.
Decades later, scientists contended he had died of aspergillosis after inhaling spores of the fungus aspergillus in the tomb, which can lie dormant for months. The fact several others who entered were also found dead withiin a short time led to the myth of the curse.
Benefits of first-time home buyers' scheme
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- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
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Lexus LX700h specs
Engine: 3.4-litre twin-turbo V6 plus supplementary electric motor
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