In reference to the article by Nick March Companies need to understand that it's people, not systems, that make customer service (July 18), it is indeed lamentable that almost all corporations have delegated their customer service to call centres or third parties. This is a grave error. An interaction between a customer and any company is like a first handshake. If the experience is sour, the customer gets a negative image and will tolerate his relationship with the company until he finds a better alternative.
There are a million agents telephoning you daily offering properties, loans and airline deals, with no regard for your time or privacy. However if a washing machine collapses or a delivery is delayed, you are compelled to talk to automated machines and poorly trained staff.
It is horrible to try to explain your problem with any product to ill-trained staff, who have little knowledge of the product, the technical issue and very often have no grounding in customer service. The first lesson in marketing is “the customer is always right”. This is a basic axiom in customer service. Sadly more and more companies fail to appreciate this. Eventually they will lose market shares and close shop. For a company is only as good as its latest order book.
Rajendra Aneja, Dubai
It’s alarming that hackers are keeping step with authorities
I write in reference to your article Singapore says hackers stole 1.5 million health records in massive cyber attack (July 21): the enormous cyber attack in which hackers stole invaluable health records in Singapore was sad and entirely unacceptable. The records reportedly stolen are said to include those of the prime minister and health minister of Singapore, raising serious concerns over the motive of the criminals responsible. Despite the fast that governments are developing their technological capabilities, it is alarming that unethical acts like these are also on the rise.
K Ragavan, Denver
Don’t forget that screen stars are normal people too
The perception that the stars who grace our screens, showing no sign of the strains that afflict lesser mortals, are immune from the travails of life is indeed a myth. Screen casualties of late, such as Irrfan Khan and Sonali Bendre, who are both very ill, prove that under the skin, these legends are normal people who have been idolised by those who find, in watching them, an escape from the harsh realities of daily life.
Despite the emphasis placed these days on health and exercise, the toll of stress keeps on rising, baffling those involved in medical science, who search endlessly for cures to major diseases like cancer.
AR Modak, Johannesburg
RESULTS
Catchweight 82kg
Piotr Kuberski (POL) beat Ahmed Saeb (IRQ) by decision.
Women’s bantamweight
Corinne Laframboise (CAN) beat Cornelia Holm (SWE) by unanimous decision.
Welterweight
Omar Hussein (PAL) beat Vitalii Stoian (UKR) by unanimous decision.
Welterweight
Josh Togo (LEB) beat Ali Dyusenov (UZB) by unanimous decision.
Flyweight
Isaac Pimentel (BRA) beat Delfin Nawen (PHI) TKO round-3.
Catchweight 80kg
Seb Eubank (GBR) beat Emad Hanbali (SYR) KO round 1.
Lightweight
Mohammad Yahya (UAE) beat Ramadan Noaman (EGY) TKO round 2.
Lightweight
Alan Omer (GER) beat Reydon Romero (PHI) submission 1.
Welterweight
Juho Valamaa (FIN) beat Ahmed Labban (LEB) by unanimous decision.
Featherweight
Elias Boudegzdame (ALG) beat Austin Arnett (USA) by unanimous decision.
Super heavyweight
Maciej Sosnowski (POL) beat Ibrahim El Sawi (EGY) by submission round 1.
COMPANY%20PROFILE
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The rules on fostering in the UAE
A foster couple or family must:
- be Muslim, Emirati and be residing in the UAE
- not be younger than 25 years old
- not have been convicted of offences or crimes involving moral turpitude
- be free of infectious diseases or psychological and mental disorders
- have the ability to support its members and the foster child financially
- undertake to treat and raise the child in a proper manner and take care of his or her health and well-being
- A single, divorced or widowed Muslim Emirati female, residing in the UAE may apply to foster a child if she is at least 30 years old and able to support the child financially
23-man shortlist for next six Hall of Fame inductees
Tony Adams, David Beckham, Dennis Bergkamp, Sol Campbell, Eric Cantona, Andrew Cole, Ashley Cole, Didier Drogba, Les Ferdinand, Rio Ferdinand, Robbie Fowler, Steven Gerrard, Roy Keane, Frank Lampard, Matt Le Tissier, Michael Owen, Peter Schmeichel, Paul Scholes, John Terry, Robin van Persie, Nemanja Vidic, Patrick Viera, Ian Wright.
Basquiat in Abu Dhabi
One of Basquiat’s paintings, the vibrant Cabra (1981–82), now hangs in Louvre Abu Dhabi temporarily, on loan from the Guggenheim Abu Dhabi.
The latter museum is not open physically, but has assembled a collection and puts together a series of events called Talking Art, such as this discussion, moderated by writer Chaedria LaBouvier.
It's something of a Basquiat season in Abu Dhabi at the moment. Last week, The Radiant Child, a documentary on Basquiat was shown at Manarat Al Saadiyat, and tonight (April 18) the Guggenheim Abu Dhabi is throwing the re-creation of a party tonight, of the legendary Canal Zone party thrown in 1979, which epitomised the collaborative scene of the time. It was at Canal Zone that Basquiat met prominent members of the art world and moved from unknown graffiti artist into someone in the spotlight.
“We’ve invited local resident arists, we’ll have spray cans at the ready,” says curator Maisa Al Qassemi of the Guggenheim Abu Dhabi.
Guggenheim Abu Dhabi's Canal Zone Remix is at Manarat Al Saadiyat, Thursday April 18, from 8pm. Free entry to all. Basquiat's Cabra is on view at Louvre Abu Dhabi until October
