A few cabinets around the world have been reshuffled in the wake of the coronavirus pandemic. But none had fundamentally restructured to harness the power of the new digital economy. None that was, until Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai, announced a new cabinet structure at the start of July.
It would be easy to view this move in the light of the havoc wreaked by Covid-19. Easy, but not right. This restructure is not simply attributable to the pandemic. Rather, it is the result of years of forward-planning and ingraining an agile, digital-first approach to governance.
I have lived and worked in the UAE for over 17 years now, first moving out here after a decade of working with the World Bank. I have seen this ability to adapt and adopt become a familiar trait of the Emirates’ continued success. Though the conditions and landscape have evolved, the ability to come through a crisis with a forward-looking strategy has remained a constant.
Suhail Al Mazrouei, the current Minister of Energy, who oversees oil production among other areas, was made Minister of Energy and Infrastructure. The Ministry of Infrastructure was merged into his new department. Victor Besa / The National
Noura Al Kaabi was made Minister of Culture and Youth, with Shamma Al Mazrui serving as Minister of State for Youth. Courtesy: Ministry of Culture and Youth
Dr Sultan Al Jaber was made Minister of Industry and Advanced Technology. He was a Minister of State in the previous Cabinet. Victor Besa / The National
Dr Thani Al Zeyoudi was made Minister of State for Foreign Trade, and is one of three ministers to serve in the Ministry of Economy. He was Minister of Environment in the previous Cabinet. Victor Besa/The National
Ahmad Al Falasi was made Minister of State for Business and SMEs, serving in the Ministry of Economy. He was previously Minister of Higher Education and Advanced Skills, which is responsible for universities and other training centres. Courtesy: Dubai Media Office
Sarah Al Amiri was made as President of the UAE Space Agency. Ms Al Amiri, who was Minister of State for Advanced Sciences in the previous Cabinet, is a computer science graduate who worked on satellites before entering government. She steps into the job as the country prepares to launch the Mars Hope space probe on July 15
Saeed Al Attar was appointed head of all government communications. He was previously director general of the Office of Public Diplomacy
Mohamed Hamad Al Kuwaiti was made head of cyber security. He was previously executive director of the National Electronic Security Authority
Huda Al Hashimi was appointed as head of government strategy and innovation. She has worked in the Prime Minister’s Office and the Ministry of Cabinet Affairs and The Future, planning and executing major projects including UAE Vision 2021
Abdullah Al Nuaimi was made Minister of Climate Change and Environment, with special focus on working with farmers to boost local food production. He is a mechanical engineer by training, with a degree from University of Wisconsin–Madison, and was Minister of Infrastructure Development between 2013 and 2020
Shamma Al Mazrui, one of the youngest members of the Cabinet, will serve as Minister of State for Youth in the Ministry of Culture and Youth
Ahmed Majed Al Badawi was made Assistant Secretary-General to the Cabinet
Mohammed Sultan Al Obaidly was made Head of Legal Affairs in the UAE Government. He served as Assistant Secretary General to the Cabinet since 2007, after briefing working as a private lawyer in Dubai. He began his career at the Ministry of Labour in 1988, resolving disputes and labour complaints
Hamad Al Mansoori was made Head of Digital Government. He was previously head of the telecoms regulator TRA
Ahmed Juma Al Zaabi was reconfirmed as Minister of the Federal Supreme Council at the Ministry of Presidential Affairs
Sheikh Nahyan bin Mubarak was reconfirmed as Minister of Tolerance
It is no coincidence that the UAE has been able to make big, effective changes to its workflow – ahead of many private sector organisations – in a matter of months, where other governments would have taken years: it was ready. You cannot become resilient overnight, a point which many struggling private sector companies can testify to right now. The UAE government has been able to respond swiftly and comprehensively to the challenges posed by Covid-19 because it has been implementing smart, e-measures for more than a decade.
Perhaps somewhat of an outlier for the region, the UAE is a technocratic government that values a meritocratic approach, empowering young leaders and women who have taken on the mantle of responsible governance with aplomb. With an average age of under 40, the UAE Cabinet is one of the youngest, as well as most technologically adept, in the Middle East. And at times of great disruption like we face now, digital-first is going to be crucial in moving with the times.
There is now a special focus on the new digital economy in the Cabinet and ministry mix – by having three ministers focusing on specific facets of economics and trade.
It sends out a reassuring message to all business and investment sectors that the UAE remains focused on pioneering ease of doing business in the region
And as the pandemic demanded social distancing and an almost overnight WFH culture, a new portfolio under the Ministry of Digital Economy, Artificial Intelligence and Remote Work Applications, indicates that changes to the UAE’s working structure will not be a temporary measure, but part of an adapted longer-term strategy that keeps people healthy and productive.
One immediate bold move in this area will see the closure of half the extant government service centres, which will be converted into digital platforms within the next two years to improve efficiencies across the board.
Huawei is one of the main players active in the countrywide roll-out of 5G in the UAE. Reuters
It sends out a reassuring message to all business and investment sectors that the UAE remains focused on pioneering ease of doing business in the region. It is part of the same philosophy that sees the UAE ranked first in the Arab region, and fourth globally in launching and deploying 5G networks, according to "The Connectivity Index" issued by Carphone Warehouse, which specialises in technology and connectivity comparisons.
These moves to grasp the new economic order as it arrives shows a government in tune with the outside world, knowing what the private sector needs to thrive in the new digital economy, and laying the foundations to provide it, from the top down.
These are changes, yes. But it is not a U-turn. The strategy remains the same: transitioning towards a knowledge-based economy supported by the underlying principle of innovation.
What happens at the top level of decision-making will filter down and seep into the fabric of the industries and organisations that will be key to accelerating the UAE’s and the region’s economic recovery. The message is clear – it is a digital world now, adjust or become obsolete. Big business must now follow the example set by the government.
The launch of Mohamed bin Zayed University of Artificial intelligence. Chris Whiteoak / The National
Take communications as an example. With over 90 per cent of all UAE residents active on social media, we are now digital-first, driven by a mix of young digital native professionals, or we are nowhere at all.
The point is further highlighted when we look at data from McKinsey, which shows that 44 per cent of companies have managed to reduce their operational costs and increase revenue by implementing AI and other cornerstone digital practices into their marketing work streams, during the pandemic.
Those who had the agility and digital infrastructure to deal with the "new world disorder", as The Economist has termed this year of great change, have emerged on the other side – changed, but emerged, and now ready to take on the new digital economy.
Mamoon Sbeih is president of APCO Worldwide Mena
The story in numbers
18
This is how many recognised sects Lebanon is home to, along with about four million citizens
450,000
More than this many Palestinian refugees are registered with UNRWA in Lebanon, with about 45 per cent of them living in the country’s 12 refugee camps
1.5 million
There are just under 1 million Syrian refugees registered with the UN, although the government puts the figure upwards of 1.5m
73
The percentage of stateless people in Lebanon, who are not of Palestinian origin, born to a Lebanese mother, according to a 2012-2013 study by human rights organisation Frontiers Ruwad Association
18,000
The number of marriages recorded between Lebanese women and foreigners between the years 1995 and 2008, according to a 2009 study backed by the UN Development Programme
77,400
The number of people believed to be affected by the current nationality law, according to the 2009 UN study
4,926
This is how many Lebanese-Palestinian households there were in Lebanon in 2016, according to a census by the Lebanese-Palestinian dialogue committee
German intelligence warnings
2002: "Hezbollah supporters feared becoming a target of security services because of the effects of [9/11] ... discussions on Hezbollah policy moved from mosques into smaller circles in private homes." Supporters in Germany: 800
2013: "Financial and logistical support from Germany for Hezbollah in Lebanon supports the armed struggle against Israel ... Hezbollah supporters in Germany hold back from actions that would gain publicity." Supporters in Germany: 950
2023: "It must be reckoned with that Hezbollah will continue to plan terrorist actions outside the Middle East against Israel or Israeli interests." Supporters in Germany: 1,250
Source: Federal Office for the Protection of the Constitution
Email sent to Uber team from chief executive Dara Khosrowshahi
From: Dara
To: Team@
Date: March 25, 2019 at 11:45pm PT
Subj: Accelerating in the Middle East
Five years ago, Uber launched in the Middle East. It was the start of an incredible journey, with millions of riders and drivers finding new ways to move and work in a dynamic region that’s become so important to Uber. Now Pakistan is one of our fastest-growing markets in the world, women are driving with Uber across Saudi Arabia, and we chose Cairo to launch our first Uber Bus product late last year.
Today we are taking the next step in this journey—well, it’s more like a leap, and a big one: in a few minutes, we’ll announce that we’ve agreed to acquire Careem. Importantly, we intend to operate Careem independently, under the leadership of co-founder and current CEO Mudassir Sheikha. I’ve gotten to know both co-founders, Mudassir and Magnus Olsson, and what they have built is truly extraordinary. They are first-class entrepreneurs who share our platform vision and, like us, have launched a wide range of products—from digital payments to food delivery—to serve consumers.
I expect many of you will ask how we arrived at this structure, meaning allowing Careem to maintain an independent brand and operate separately. After careful consideration, we decided that this framework has the advantage of letting us build new products and try new ideas across not one, but two, strong brands, with strong operators within each. Over time, by integrating parts of our networks, we can operate more efficiently, achieve even lower wait times, expand new products like high-capacity vehicles and payments, and quicken the already remarkable pace of innovation in the region.
This acquisition is subject to regulatory approval in various countries, which we don’t expect before Q1 2020. Until then, nothing changes. And since both companies will continue to largely operate separately after the acquisition, very little will change in either teams’ day-to-day operations post-close. Today’s news is a testament to the incredible business our team has worked so hard to build.
It’s a great day for the Middle East, for the region’s thriving tech sector, for Careem, and for Uber.
Uber on,
Dara
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