No company occupies such a place in the British psyche as Marks & Spencer.
The firm is part of the fabric of the country’s life, unique, at once familiar, to be pored over and examined and discussed. It doesn’t matter that the numbers visiting and spending at the chain’s branches are not what they were – “M&S”, as it is universally known, is a brand that has achieved the status of “national treasure”.
As with celebrities who are similarly and undefinably anointed – it just happens – this is a position of affection but not necessarily abiding success. It’s reserved for those we know and love, but not necessarily still in great demand, not how they used to be. In short, it’s for those whose best years are behind them.
Other retailers come close: John Lewis, but it’s not nationwide; Boots, in the past, possibly, but no longer; Tesco, hard to work up any emotion there. No, M&S is out on its own. As indeed it once was on the stock market. For years, M&S was hailed by the City as the bellwether – if the store group’s figures were strong, everything was well with the economy, consumers were happily spending.
That, however, seems like an age ago. Such has been the decline in the brand’s performance in the last few decades that M&S has lost that lustre. Today, it is Next that stock pickers look to for indicators as to the underlying health of UK Plc.
Over that period, as the rot set in, bosses came and went at an alarming rate. Each one of them would come up with a plan for turning the stranded, arthritic behemoth around, for enabling it to move forward again. Their every move would be hailed as the second coming, only for it to be quietly abandoned and then for the chief architect to go, as shoppers resolutely stayed away.
Now, though, I’m prepared to stick my neck out, and say M&S is better and sustained recovery could be finally happening. I’m not alone in that view: the shares are trading at a 17-month high. A recent trading update was a rarity for this company in recent years: catching the market by surprise with positive news. A 29.1 per cent year-on-year sales increase in the 19 weeks to August 14, and a profit forecast at the upper end of previous predictions of £300 million-£350m (tellingly, the first such upgrade this century) for once made investors want more, not less, of M&S.
Such has been the decline in the brand’s performance in the last few decades that M&S has lost its lustre
It’s not only the figures, however, welcome as they are. For more than five years, M&S has had the same chief executive in Steve Rowe; for four years, Archie Norman has been chairman.
Having met them both, they’re a contrasting duo. Rowe, 54, is a corporate lifer. Even before that – his father, Joe, was head of food for M&S and a main board director. For all his pedigree, Rowe comes across as a fast-talking man of the people, intuitive, a natural merchandiser. There isn’t an M&S shop he doesn’t know – I mentioned my home town outlet, 300 miles from London, and he could describe it intimately.
Norman, 67, is different. He’s more urbane, studious, ex-McKinsey. But Norman is a rare creature, a management consultant that does not behave like one, a commercial strategist blessed with empathy. He proved that to startling effect when he ran Asda. Norman took over what was effectively a bankrupt organisation, financially and creatively, and transformed it – for seven successive years, Asda outperformed virtually all its rivals.
He did it by sweeping the old structures and ways. Nothing was sacred, little was spared. Norman recruited colleagues who were not only retailers but communicators, they had to be able to talk to those above and below, and to customers and suppliers. Offices were made open-plan, meetings were held standing up, rigid hierarchies were scrapped, surnames and titles were abolished, reserved parking spaces for managers were outlawed. Some of it seemed nutty – staff wore baseball caps to denote they were thinking and should not be disturbed – but overall, it more than worked.
Something similar may, just may, be occurring with M&S. Rowe and Norman are shutting swathes of laggard stores, no mean feat when closing one branch is met by howls of rage from local politicians and press, the chamber of commerce, not to mention still-loyal shoppers. The closure schedule is now in its high 10s, with other, predominantly clothing stores switching to offering more food. They’ve got the IT and logistics working; online has caught up (hard to think that for several years, while the competition was rushing into e-commerce, M&S stayed away and was not selling on the internet at all); management has been streamlined; costs have been taken out; a partnership with Ocado, the grocery delivery service, is producing; food is powering ahead.
The list of changes is staggering, and relentless. They’ve a title for the transformation: 'Never the Same Again'. At a corporation imbued with traditional methods and processes, that very name would once have been anathema. As it is, the revolutionary Never the Same Again is also aimed at fast-tracking change and ensuring M&S does not slip back into former habits.
Evidence of the new approach comes from the decision that more than half of the 254 bigger stores will no longer sell men’s suits. It’s replacing them with “smart separates” of chinos and shirts. Partly, this was brought about by the pandemic but the trend to more casual workwear was advanced before the virus hit.
The point here is that the previous M&S would have taken an age to make this step. It appears obvious but nothing was ever so straightforward, not where former managements were concerned. They would have soldiered on, filling their floors with racks of grey and dark suits that hardly anyone wanted. Those chieftains would not have been so bold as to chuck them out – the notion of a larger M&S not holding men’s suits would have been unthinkable, to those men, nearly always men, who ran the company and yes, wore suits.
Rowe and Norman, of course, are men. More credit to them, then, further proof that in Never the Same Again they’re practising what they preach.
Still, this has been greeted in some quarters as shocking, akin to a favoured actress suddenly altering her appearance. These would be the same critics who stopped going to M&S years ago but regard it as their right to complain and moan. Forget them, Rowe and Norman mean business, M&S means business, and it’s been a long time since anyone could state that with conviction.
Gulf Under 19s
Pools
A – Dubai College, Deira International School, Al Ain Amblers, Warriors
B – Dubai English Speaking College, Repton Royals, Jumeirah College, Gems World Academy
C – British School Al Khubairat, Abu Dhabi Harlequins, Dubai Hurricanes, Al Yasmina Academy
D – Dubai Exiles, Jumeirah English Speaking School, English College, Bahrain Colts
Recent winners
2018 – Dubai College
2017 – British School Al Khubairat
2016 – Dubai English Speaking School
2015 – Al Ain Amblers
2014 – Dubai College
Cheeseburger%20ingredients
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Global state-owned investor ranking by size
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China
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UAE
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Japan
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Norway
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Canada
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At Eternity’s Gate
Director: Julian Schnabel
Starring: Willem Dafoe, Oscar Isaacs, Mads Mikkelsen
Three stars
UAE currency: the story behind the money in your pockets
White hydrogen: Naturally occurring hydrogen
Chromite: Hard, metallic mineral containing iron oxide and chromium oxide
Ultramafic rocks: Dark-coloured rocks rich in magnesium or iron with very low silica content
Ophiolite: A section of the earth’s crust, which is oceanic in nature that has since been uplifted and exposed on land
Olivine: A commonly occurring magnesium iron silicate mineral that derives its name for its olive-green yellow-green colour
PROFILE OF SWVL
Started: April 2017
Founders: Mostafa Kandil, Ahmed Sabbah and Mahmoud Nouh
Based: Cairo, Egypt
Sector: transport
Size: 450 employees
Investment: approximately $80 million
Investors include: Dubai’s Beco Capital, US’s Endeavor Catalyst, China’s MSA, Egypt’s Sawari Ventures, Sweden’s Vostok New Ventures, Property Finder CEO Michael Lahyani
Teams
Punjabi Legends Owners: Inzamam-ul-Haq and Intizar-ul-Haq; Key player: Misbah-ul-Haq
Pakhtoons Owners: Habib Khan and Tajuddin Khan; Key player: Shahid Afridi
Maratha Arabians Owners: Sohail Khan, Ali Tumbi, Parvez Khan; Key player: Virender Sehwag
Bangla Tigers Owners: Shirajuddin Alam, Yasin Choudhary, Neelesh Bhatnager, Anis and Rizwan Sajan; Key player: TBC
Colombo Lions Owners: Sri Lanka Cricket; Key player: TBC
Kerala Kings Owners: Hussain Adam Ali and Shafi Ul Mulk; Key player: Eoin Morgan
Venue Sharjah Cricket Stadium
Format 10 overs per side, matches last for 90 minutes
Timeline October 25: Around 120 players to be entered into a draft, to be held in Dubai; December 21: Matches start; December 24: Finals
Lexus LX700h specs
Engine: 3.4-litre twin-turbo V6 plus supplementary electric motor
Power: 464hp at 5,200rpm
Torque: 790Nm from 2,000-3,600rpm
Transmission: 10-speed auto
Fuel consumption: 11.7L/100km
On sale: Now
Price: From Dh590,000
The years Ramadan fell in May
Who has lived at The Bishops Avenue?
- George Sainsbury of the supermarket dynasty, sugar magnate William Park Lyle and actress Dame Gracie Fields were residents in the 1930s when the street was only known as ‘Millionaires’ Row’.
- Then came the international super rich, including the last king of Greece, Constantine II, the Sultan of Brunei and Indian steel magnate Lakshmi Mittal who was at one point ranked the third richest person in the world.
- Turkish tycoon Halis Torprak sold his mansion for £50m in 2008 after spending just two days there. The House of Saud sold 10 properties on the road in 2013 for almost £80m.
- Other residents have included Iraqi businessman Nemir Kirdar, singer Ariana Grande, holiday camp impresario Sir Billy Butlin, businessman Asil Nadir, Paul McCartney’s former wife Heather Mills.
Hunting park to luxury living
- Land was originally the Bishop of London's hunting park, hence the name
- The road was laid out in the mid 19th Century, meandering through woodland and farmland
- Its earliest houses at the turn of the 20th Century were substantial detached properties with extensive grounds
Suggested picnic spots
Abu Dhabi
Umm Al Emarat Park
Yas Gateway Park
Delma Park
Al Bateen beach
Saadiyaat beach
The Corniche
Zayed Sports City
Dubai
Kite Beach
Zabeel Park
Al Nahda Pond Park
Mushrif Park
Safa Park
Al Mamzar Beach Park
Al Qudrah Lakes
Full Party in the Park line-up
2pm – Andreah
3pm – Supernovas
4.30pm – The Boxtones
5.30pm – Lighthouse Family
7pm – Step On DJs
8pm – Richard Ashcroft
9.30pm – Chris Wright
10pm – Fatboy Slim
11pm – Hollaphonic
Our family matters legal consultant
Name: Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
Top investing tips for UAE residents in 2021
Build an emergency fund: Make sure you have enough cash to cover six months of expenses as a buffer against unexpected problems before you begin investing, advises Steve Cronin, the founder of DeadSimpleSaving.com.
Think long-term: When you invest, you need to have a long-term mindset, so don’t worry about momentary ups and downs in the stock market.
Invest worldwide: Diversify your investments globally, ideally by way of a global stock index fund.
Is your money tied up: Avoid anything where you cannot get your money back in full within a month at any time without any penalty.
Skip past the promises: “If an investment product is offering more than 10 per cent return per year, it is either extremely risky or a scam,” Mr Cronin says.
Choose plans with low fees: Make sure that any funds you buy do not charge more than 1 per cent in fees, Mr Cronin says. “If you invest by yourself, you can easily stay below this figure.” Managed funds and commissionable investments often come with higher fees.
Be sceptical about recommendations: If someone suggests an investment to you, ask if they stand to gain, advises Mr Cronin. “If they are receiving commission, they are unlikely to recommend an investment that’s best for you.”
Get financially independent: Mr Cronin advises UAE residents to pursue financial independence. Start with a Google search and improve your knowledge via expat investing websites or Facebook groups such as SimplyFI.
RESULTS
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Dates for the diary
To mark Bodytree’s 10th anniversary, the coming season will be filled with celebratory activities:
- September 21 Anyone interested in becoming a certified yoga instructor can sign up for a 250-hour course in Yoga Teacher Training with Jacquelene Sadek. It begins on September 21 and will take place over the course of six weekends.
- October 18 to 21 International yoga instructor, Yogi Nora, will be visiting Bodytree and offering classes.
- October 26 to November 4 International pilates instructor Courtney Miller will be on hand at the studio, offering classes.
- November 9 Bodytree is hosting a party to celebrate turning 10, and everyone is invited. Expect a day full of free classes on the grounds of the studio.
- December 11 Yogeswari, an advanced certified Jivamukti teacher, will be visiting the studio.
- February 2, 2018 Bodytree will host its 4th annual yoga market.
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UAE currency: the story behind the money in your pockets
New schools in Dubai
Gulf rugby
Who’s won what so far in 2018/19
Western Clubs Champions League: Bahrain
Dubai Rugby Sevens: Dubai Hurricanes
West Asia Premiership: Bahrain
What’s left
UAE Conference
March 22, play-offs:
Dubai Hurricanes II v Al Ain Amblers, Jebel Ali Dragons II v Dubai Tigers
March 29, final
UAE Premiership
March 22, play-offs:
Dubai Exiles v Jebel Ali Dragons, Abu Dhabi Harlequins v Dubai Hurricanes
March 29, final
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%3Cp%3E%3Cstrong%3EEngine%3A%3C%2Fstrong%3E%203.0-litre%20twin-turbo%20V6%20and%20electric%20motor%3Cbr%3E%3Cstrong%3EMax%20power%3A%3C%2Fstrong%3E%20700hp%20at%207%2C500rpm%3Cbr%3E%3Cstrong%3EMax%20torque%3A%3C%2Fstrong%3E%20720Nm%20at%202%2C250rpm%3Cbr%3E%3Cstrong%3ETransmission%3A%3C%2Fstrong%3E%20Eight-speed%20dual-clutch%20auto%3Cbr%3E%3Cstrong%3E0-100km%2Fh%3A%3C%2Fstrong%3E%203.0sec%3Cbr%3E%3Cstrong%3ETop%20speed%3A%20%3C%2Fstrong%3E330kph%3Cbr%3E%3Cstrong%3EPrice%3A%3C%2Fstrong%3E%20From%20Dh1.14%20million%20(%24311%2C000)%3Cbr%3E%3Cstrong%3EOn%20sale%3A%3C%2Fstrong%3E%20Now%3C%2Fp%3E%0A
Men’s singles
Group A: Son Wan-ho (Kor), Lee Chong Wei (Mas), Ng Long Angus (HK), Chen Long (Chn)
Group B: Kidambi Srikanth (Ind), Shi Yugi (Chn), Chou Tien Chen (Tpe), Viktor Axelsen (Den)
Women’s Singles
Group A: Akane Yamaguchi (Jpn), Pusarla Sindhu (Ind), Sayaka Sato (Jpn), He Bingjiao (Chn)
Group B: Tai Tzu Ying (Tpe), Sung Hi-hyun (Kor), Ratchanok Intanon (Tha), Chen Yufei (Chn)
The biog
Family: He is the youngest of five brothers, of whom two are dentists.
Celebrities he worked on: Fabio Canavaro, Lojain Omran, RedOne, Saber Al Rabai.
Where he works: Liberty Dental Clinic
ETFs explained
Exhchange traded funds are bought and sold like shares, but operate as index-tracking funds, passively following their chosen indices, such as the S&P 500, FTSE 100 and the FTSE All World, plus a vast range of smaller exchanges and commodities, such as gold, silver, copper sugar, coffee and oil.
ETFs have zero upfront fees and annual charges as low as 0.07 per cent a year, which means you get to keep more of your returns, as actively managed funds can charge as much as 1.5 per cent a year.
There are thousands to choose from, with the five biggest providers BlackRock’s iShares range, Vanguard, State Street Global Advisors SPDR ETFs, Deutsche Bank AWM X-trackers and Invesco PowerShares.
COMPANY PROFILE
Company name: SimpliFi
Started: August 2021
Founder: Ali Sattar
Based: UAE
Industry: Finance, technology
Investors: 4DX, Rally Cap, Raed, Global Founders, Sukna and individuals
The National Archives, Abu Dhabi
Founded over 50 years ago, the National Archives collects valuable historical material relating to the UAE, and is the oldest and richest archive relating to the Arabian Gulf.
Much of the material can be viewed on line at the Arabian Gulf Digital Archive - https://www.agda.ae/en
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
Water waste
In the UAE’s arid climate, small shrubs, bushes and flower beds usually require about six litres of water per square metre, daily. That increases to 12 litres per square metre a day for small trees, and 300 litres for palm trees.
Horticulturists suggest the best time for watering is before 8am or after 6pm, when water won't be dried up by the sun.
A global report published by the Water Resources Institute in August, ranked the UAE 10th out of 164 nations where water supplies are most stretched.
The Emirates is the world’s third largest per capita water consumer after the US and Canada.
Islamophobia definition
A widely accepted definition was made by the All Party Parliamentary Group on British Muslims in 2019: “Islamophobia is rooted in racism and is a type of racism that targets expressions of Muslimness or perceived Muslimness.” It further defines it as “inciting hatred or violence against Muslims”.
