Sheikh Mohammed bin Rashid, Prime Minister and Ruler of Dubai, has criticised three government department heads for failing to carry out their public duties and breaching the country's open-door policy.
In a social media post, Sheikh Mohammed, also Vice President, said he had "received concerning reports about three directors-general in Dubai", without revealing their names or departments.
He said they had "created large offices for themselves, stationed managers, secretaries, and security guards at their doors, and restricted access to the public on the pretext that the government is now ‘smart’, relying on digital transactions and websites to address people's needs".
Sheikh Mohammed said he has "instructed the secret shoppers team to prepare a comprehensive report on all departments".
The Ruler of Dubai has long championed efforts to increase customer satisfaction in government services and had launched the secret shoppers in 2020 to measure the workings of various departments through public feedback.
Sheikh Mohammed said Dubai takes pride in fostering an open-door culture for the public over the past 30 years. "A culture where no barriers exist between us and the people we serve," he added. "Dubai’s global reputation today reflects its commitment to excellence and its open, human-centred working environment.
"My message is clear: The foundation of our success lies in serving people, simplifying their lives, and maintaining direct and constant communication with them. These principles are the essence of our government and will never change. For those who are not aligned with these values – we will take action to correct course," Sheikh Mohammed warned on X.
Meanwhile, Lt Gen Mohammed Ahmed Al Marri, Director General of the General Directorate of Residency and Foreign Affairs (GDRFA), received special praise from Sheikh Mohammed for his exceptional service.
"I recently received exceptional feedback about Mohammed Al Marri," Sheikh Mohammed wrote on X. "He has been praised for his warm reception of visitors, his thoughtful handling of humanitarian and exceptional cases, his constant presence among the public, and his steadfast commitment to maintaining an open-door policy."
Mr Al Marri has been at the forefront of running the UAE amnesty for visa overstayers in the country.
In February, Sheikh Mohammed set out wide-reaching plans to combat government bureaucracy and boost efficiency across the Emirates.
Among other aims was halving the time taken to carry out services, under the Zero Government Bureaucracy programme, which was unveiled in November. Bonuses of up to Dh1 million ($272,000) will be awarded to the employee or work teams that perform best in raising standards.
“In the presence of 30 federal entities, we launched a new programme to streamline government bureaucracy, where government entities will work to eliminate 2,000 government procedures within a year, reduce the duration of government services by 50 per cent, and re-engineer hundreds of government services,” Sheikh Mohammed had announced on X.
“Our goal is to facilitate people's lives, provide people with the comfort and service they deserve in the UAE, and aim to be the best government in the world in providing services.”
Driving up standards
In May 2023, Sheikh Mohammed revealed which government services are seen as the best and the worst in the UAE, based on customer satisfaction ratings. The issuing of passports and driving licences were rated best, with booking medical appointments and the attestation of education certificates the worst.
In November last year, Sheikh Mohammed replaced the director of Kalba Hospital after it was found to be one of the poorest-rated government services. The Ministry of Energy and Infrastructure service centre in Ras Al Khaimah also received a poor evaluation.
Sheikh Mohammed said the worst-performing services would be given 60 days to improve. If there was no improvement, employees would have their contracts terminated or modified. “Interacting with the public in a positive way through service channels is a basic duty of every government official,” Sheikh Mohammed said at the time.
The UAE Cabinet launched the secret shoppers via an app to allow citizens and residents to rate government services. Sheikh Mohammed said the feedback would help improve government services.
The app, named UAE Mystery Shopper, is available in eight languages and asks users to input information on their experiences with a service at a government office.
Previous men's records
- 2:01:39: Eliud Kipchoge (KEN) on 16/9/19 in Berlin
- 2:02:57: Dennis Kimetto (KEN) on 28/09/2014 in Berlin
- 2:03:23: Wilson Kipsang (KEN) on 29/09/2013 in Berlin
- 2:03:38: Patrick Makau (KEN) on 25/09/2011 in Berlin
- 2:03:59: Haile Gebreselassie (ETH) on 28/09/2008 in Berlin
- 2:04:26: Haile Gebreselassie (ETH) on 30/09/2007 in Berlin
- 2:04:55: Paul Tergat (KEN) on 28/09/2003 in Berlin
- 2:05:38: Khalid Khannouchi (USA) 14/04/2002 in London
- 2:05:42: Khalid Khannouchi (USA) 24/10/1999 in Chicago
- 2:06:05: Ronaldo da Costa (BRA) 20/09/1998 in Berlin
What can victims do?
Always use only regulated platforms
Stop all transactions and communication on suspicion
Save all evidence (screenshots, chat logs, transaction IDs)
Report to local authorities
Warn others to prevent further harm
Courtesy: Crystal Intelligence
Brief scores:
Toss: Nepal, chose to field
UAE 153-6: Shaiman (59), Usman (30); Regmi 2-23
Nepal 132-7: Jora 53 not out; Zahoor 2-17
Result: UAE won by 21 runs
Series: UAE lead 1-0
COMPANY PROFILE
Name: Kumulus Water
Started: 2021
Founders: Iheb Triki and Mohamed Ali Abid
Based: Tunisia
Sector: Water technology
Number of staff: 22
Investment raised: $4 million
The Sand Castle
Director: Matty Brown
Stars: Nadine Labaki, Ziad Bakri, Zain Al Rafeea, Riman Al Rafeea
Rating: 2.5/5
Generation Start-up: Awok company profile
Started: 2013
Founder: Ulugbek Yuldashev
Sector: e-commerce
Size: 600 plus
Stage: still in talks with VCs
Principal Investors: self-financed by founder
Related
Timeline
2012-2015
The company offers payments/bribes to win key contracts in the Middle East
May 2017
The UK SFO officially opens investigation into Petrofac’s use of agents, corruption, and potential bribery to secure contracts
September 2021
Petrofac pleads guilty to seven counts of failing to prevent bribery under the UK Bribery Act
October 2021
Court fines Petrofac £77 million for bribery. Former executive receives a two-year suspended sentence
December 2024
Petrofac enters into comprehensive restructuring to strengthen the financial position of the group
May 2025
The High Court of England and Wales approves the company’s restructuring plan
July 2025
The Court of Appeal issues a judgment challenging parts of the restructuring plan
August 2025
Petrofac issues a business update to execute the restructuring and confirms it will appeal the Court of Appeal decision
October 2025
Petrofac loses a major TenneT offshore wind contract worth €13 billion. Holding company files for administration in the UK. Petrofac delisted from the London Stock Exchange
November 2025
180 Petrofac employees laid off in the UAE
Our legal consultant
Name: Dr Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
Test
Director: S Sashikanth
Cast: Nayanthara, Siddharth, Meera Jasmine, R Madhavan
Star rating: 2/5
How has net migration to UK changed?
The figure was broadly flat immediately before the Covid-19 pandemic, standing at 216,000 in the year to June 2018 and 224,000 in the year to June 2019.
It then dropped to an estimated 111,000 in the year to June 2020 when restrictions introduced during the pandemic limited travel and movement.
The total rose to 254,000 in the year to June 2021, followed by steep jumps to 634,000 in the year to June 2022 and 906,000 in the year to June 2023.
The latest available figure of 728,000 for the 12 months to June 2024 suggests levels are starting to decrease.
Polarised public
31% in UK say BBC is biased to left-wing views
19% in UK say BBC is biased to right-wing views
19% in UK say BBC is not biased at all
Source: YouGov
The President's Cake
Director: Hasan Hadi
Starring: Baneen Ahmad Nayyef, Waheed Thabet Khreibat, Sajad Mohamad Qasem
Rating: 4/5
David Haye record
Total fights: 32
Wins: 28
Wins by KO: 26
Losses: 4
Groom and Two Brides
Director: Elie Semaan
Starring: Abdullah Boushehri, Laila Abdallah, Lulwa Almulla
Rating: 3/5
Our legal columnist
Name: Yousef Al Bahar
Advocate at Al Bahar & Associate Advocates and Legal Consultants, established in 1994
Education: Mr Al Bahar was born in 1979 and graduated in 2008 from the Judicial Institute. He took after his father, who was one of the first Emirati lawyers
Most sought after workplace benefits in the UAE
- Flexible work arrangements
- Pension support
- Mental well-being assistance
- Insurance coverage for optical, dental, alternative medicine, cancer screening
- Financial well-being incentives
UAE currency: the story behind the money in your pockets
Dubai Bling season three
Cast: Loujain Adada, Zeina Khoury, Farhana Bodi, Ebraheem Al Samadi, Mona Kattan, and couples Safa & Fahad Siddiqui and DJ Bliss & Danya Mohammed
Rating: 1/5
UAE and Russia in numbers
UAE-Russia ties stretch back 48 years
Trade between the UAE and Russia reached Dh12.5 bn in 2018
More than 3,000 Russian companies are registered in the UAE
Around 40,000 Russians live in the UAE
The number of Russian tourists travelling to the UAE will increase to 12 percent to reach 1.6 million in 2023
Brief scores
Barcelona 2
Pique 36', Alena 87'
Villarreal 0
COMPANY%20PROFILE
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2.0
Director: S Shankar
Producer: Lyca Productions; presented by Dharma Films
Cast: Rajnikanth, Akshay Kumar, Amy Jackson, Sudhanshu Pandey
Rating: 3.5/5 stars
Schedule
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Tamkeen's offering
- Option 1: 70% in year 1, 50% in year 2, 30% in year 3
- Option 2: 50% across three years
- Option 3: 30% across five years
The specs
Engine: 2.0-litre 4cyl turbo
Power: 261hp at 5,500rpm
Torque: 405Nm at 1,750-3,500rpm
Transmission: 9-speed auto
Fuel consumption: 6.9L/100km
On sale: Now
Price: From Dh117,059
Milestones on the road to union
1970
October 26: Bahrain withdraws from a proposal to create a federation of nine with the seven Trucial States and Qatar.
December: Ahmed Al Suwaidi visits New York to discuss potential UN membership.
1971
March 1: Alex Douglas Hume, Conservative foreign secretary confirms that Britain will leave the Gulf and “strongly supports” the creation of a Union of Arab Emirates.
July 12: Historic meeting at which Sheikh Zayed and Sheikh Rashid make a binding agreement to create what will become the UAE.
July 18: It is announced that the UAE will be formed from six emirates, with a proposed constitution signed. RAK is not yet part of the agreement.
August 6: The fifth anniversary of Sheikh Zayed becoming Ruler of Abu Dhabi, with official celebrations deferred until later in the year.
August 15: Bahrain becomes independent.
September 3: Qatar becomes independent.
November 23-25: Meeting with Sheikh Zayed and Sheikh Rashid and senior British officials to fix December 2 as date of creation of the UAE.
November 29: At 5.30pm Iranian forces seize the Greater and Lesser Tunbs by force.
November 30: Despite a power sharing agreement, Tehran takes full control of Abu Musa.
November 31: UK officials visit all six participating Emirates to formally end the Trucial States treaties
December 2: 11am, Dubai. New Supreme Council formally elects Sheikh Zayed as President. Treaty of Friendship signed with the UK. 11.30am. Flag raising ceremony at Union House and Al Manhal Palace in Abu Dhabi witnessed by Sheikh Khalifa, then Crown Prince of Abu Dhabi.
December 6: Arab League formally admits the UAE. The first British Ambassador presents his credentials to Sheikh Zayed.
December 9: UAE joins the United Nations.
Director: Shady Ali
Cast: Boumi Fouad , Mohamed Tharout and Hisham Ismael
Rating: 3/5
