Empty seats inside Khalifa International Stadium after ticketing problems left hundreds of fans stuck outside. Getty Images
Empty seats inside Khalifa International Stadium after ticketing problems left hundreds of fans stuck outside. Getty Images
Empty seats inside Khalifa International Stadium after ticketing problems left hundreds of fans stuck outside. Getty Images
Empty seats inside Khalifa International Stadium after ticketing problems left hundreds of fans stuck outside. Getty Images

Fifa ticket app fault leaves fans shut out of England v Iran match


Nick Webster
  • English
  • Arabic

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Hundreds of fans were shut out of the England versus Iran game on Monday evening due to a fault with Fifa's e-ticketing system.

Supporters told of their frustration as they stood outside Khalifa International Stadium in Doha after kick-off at 4pm (5pm UAE). Tickets seemingly disappeared from the Fifa app.

"We cannot see our tickets and there is this line, so we don't know what is going on," one fan told Reuters before the match.

"There is no point in panicking at this point. Good luck to everybody else."

Avinash Fernando of Sri Lanka said “all the tickets I have have disappeared", from the app.

Sections of the stadium — which was sold out in advance of England's opening game — were empty well into the match, which England led by 3-0 at half time and were 6-1 up going into added time after 90 minutes.

Fifa said: “Some spectators are currently experiencing an issue with accessing their tickets via the Fifa ticketing app. Fifa is working on solving the issue.

“In the meantime, fans who are not able to access their mobile tickets should check the email accounts they used to register with the ticketing app for further instructions.

"In case fans cannot access their email accounts, the stadium's Ticket Resolution Point will be able to support. We thank fans for their understanding as we work to fix the issue as soon as possible.”

England fan Paul Bine with the Hayya card that did not help his entry into the stadium. Andy Scott / The National
England fan Paul Bine with the Hayya card that did not help his entry into the stadium. Andy Scott / The National

After the match, England fan Paul Bine told The National that he eventually managed to get into the ground after spending 90 minutes trying resolve the issue.

“I got to the stadium in plenty of time, around two hours before kick-off," Mr Bine said.

"I got to the front of the queue but my app with the QR code wasn’t working so they wouldn’t let me in.

"I got another card out with my Hayya code on but that wasn’t working either. It was a nightmare.

"It took me about an hour and a half to get it sorted, with another print out of my ticket. I only just made kick-off. It was worth it though; 6-2 was a great result.”

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Borussia Dortmund v Schalke (4.30pm) 
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Hoffenheim v Hertha Berlin (4.30pm) 
Fortuna Dusseldorf v Paderborn  (4.30pm) 
Augsburg v Wolfsburg (4.30pm) 
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Cologne v Mainz (4.30pm),
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Werder Bremen v Bayer Leverkusen (9.30pm)

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VEZEETA PROFILE

Date started: 2012

Founder: Amir Barsoum

Based: Dubai, UAE

Sector: HealthTech / MedTech

Size: 300 employees

Funding: $22.6 million (as of September 2018)

Investors: Technology Development Fund, Silicon Badia, Beco Capital, Vostok New Ventures, Endeavour Catalyst, Crescent Enterprises’ CE-Ventures, Saudi Technology Ventures and IFC

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Publisher: Konami

Platforms: PlayStation 5, Xbox Series X/S, PC

Rating: 4.5/5

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The insured employee may still file an ILOE claim even if a labour dispute is ongoing post termination, but the insurer may suspend or reject payment, until the courts resolve the dispute, especially if the reason for termination is contested. The outcome of the labour court proceedings can directly affect eligibility.


- Abdullah Ishnaneh, Partner, BSA Law 

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Marie Byrne, a counsellor who volunteers at the UAE government's mental health crisis helpline, said the ordeal the crew had been through would take time to overcome.

“It was worse than a prison sentence, where at least someone can deal with a set amount of time incarcerated," she said.

“They were living in perpetual mystery as to how their futures would pan out, and what that would be.

“Because of coronavirus, the world is very different now to the one they left, that will also have an impact.

“It will not fully register until they are on dry land. Some have not seen their young children grow up while others will have to rebuild relationships.

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The figure was broadly flat immediately before the Covid-19 pandemic, standing at 216,000 in the year to June 2018 and 224,000 in the year to June 2019.

It then dropped to an estimated 111,000 in the year to June 2020 when restrictions introduced during the pandemic limited travel and movement.

The total rose to 254,000 in the year to June 2021, followed by steep jumps to 634,000 in the year to June 2022 and 906,000 in the year to June 2023.

The latest available figure of 728,000 for the 12 months to June 2024 suggests levels are starting to decrease.

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1. Unemployment

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5. Profound social instability

Top 5 concerns in the Mena region

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Transmission: 10-speed auto

Fuel consumption: 11.7L/100km

On sale: Now

Price: From Dh590,000

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The specs: 2018 Infiniti QX80

Price: base / as tested: Dh335,000

Engine: 5.6-litre V8

Gearbox: Seven-speed automatic

Power: 400hp @ 5,800rpm

Torque: 560Nm @ 4,000rpm

Fuel economy, combined: 12.1L / 100km

THE%20SPECS
%3Cp%3EBattery%3A%2060kW%20lithium-ion%20phosphate%3Cbr%3EPower%3A%20Up%20to%20201bhp%3Cbr%3E0%20to%20100kph%3A%207.3%20seconds%3Cbr%3ERange%3A%20418km%3Cbr%3EPrice%3A%20From%20Dh149%2C900%3Cbr%3EAvailable%3A%20Now%3C%2Fp%3E%0A
THE BIO

Born: Mukalla, Yemen, 1979

Education: UAE University, Al Ain

Family: Married with two daughters: Asayel, 7, and Sara, 6

Favourite piece of music: Horse Dance by Naseer Shamma

Favourite book: Science and geology

Favourite place to travel to: Washington DC

Best advice you’ve ever been given: If you have a dream, you have to believe it, then you will see it.

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Dubai launched the pilot phase of its real estate tokenisation project last month.

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Dubai’s real estate tokenisation market is projected to reach Dh60 billion ($16.33 billion) by 2033, representing 7 per cent of the emirate’s total property transactions, according to the DLD.

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Fuel economy, combined: 6.5L/100km
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Quick pearls of wisdom

Focus on gratitude: And do so deeply, he says. “Think of one to three things a day that you’re grateful for. It needs to be specific, too, don’t just say ‘air.’ Really think about it. If you’re grateful for, say, what your parents have done for you, that will motivate you to do more for the world.”

Know how to fight: Shetty married his wife, Radhi, three years ago (he met her in a meditation class before he went off and became a monk). He says they’ve had to learn to respect each other’s “fighting styles” – he’s a talk it-out-immediately person, while she needs space to think. “When you’re having an argument, remember, it’s not you against each other. It’s both of you against the problem. When you win, they lose. If you’re on a team you have to win together.” 

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Director: Dean Fleischer Camp

Rating: 4.5/5

Central%20Bank's%20push%20for%20a%20robust%20financial%20infrastructure
%3Cul%3E%0A%3Cli%3ECBDC%20real-value%20pilot%20held%20with%20three%20partner%20institutions%26nbsp%3B%3C%2Fli%3E%0A%3Cli%3EPreparing%20buy%20now%2C%20pay%20later%20regulations%26nbsp%3B%3C%2Fli%3E%0A%3Cli%3EPreparing%20for%20the%202023%20launch%20of%20the%20domestic%20card%20initiative%26nbsp%3B%3C%2Fli%3E%0A%3Cli%3EPhase%20one%20of%20the%20Financial%20Infrastructure%20Transformation%20(FiT)%20completed%3C%2Fli%3E%0A%3C%2Ful%3E%0A
Updated: November 21, 2022, 4:49 PM