Dukaan chief executive Suumit Shah was criticised on social media and described as lacking empathy. Photo: Dukaan
Dukaan chief executive Suumit Shah was criticised on social media and described as lacking empathy. Photo: Dukaan
Indian start-up CEO faces backlash after replacing 90% of support staff with AI chatbot
The technology is more efficient than the company’s human support team, Dukaan chief executive Suumit Shah says
