Australian mobile phone company Optus said authorities are investigating an online ransom demand following a major data hack that exposed the personal details of nearly 10 million customers.
The Singapore Telecommunications-owned company is still trying to retrieve the data and is working with police and cybersecurity officials, chief executive Kelly Bayer Rosmarin said on Tuesday.
The Australian Federal Police are “all over” an online post indicating that customer details will be sold unless Optus paid a ransom, she said.
So-called ransomware hacks have soared worldwide in recent years, with attackers targeting businesses, schools and even hospitals.
Since January 2020, at least 92 corporate, government and non-profit organisations have suffered major cyber attacks exposing 1 million records or more. Over the course of more than a decade, the tally exceeds 11.43 billion records across 382 entities.
Optus, which revealed the security breach last week, is now under mounting pressure from the government as well as customers, who accuse the company of poor communications after the attack.
Home Affairs and Cyber Security Minister Clare O’Neil has said Optus left the “window open” for data to be taken, and was duped by “quite a basic hack”.
Amid reports that the private information of 10,000 Optus customers has already been released, Ms Bayer Rosmarin defended the quality of the company’s cyber-defences. The hackers, not Optus, are the villains, she said.
“It’s not as its being portrayed,” she said. “Our data was encrypted.”
Still, she said: “If something indicates that Optus has made an error or done something bad we will of course take full accountability for that.”
The Australian Federal Police are working with overseas law enforcement to determine who carried out the attack.
The force said Monday it is also monitoring the dark web ― hidden sites that are only accessible with special software ― following reports that stolen data is being sold there. An AFP spokeswoman declined to comment Tuesday on the reported ransom demand.
According to Ms O’Neil, “basic personal information” had been taken from 9.8 million Optus customers, while for some 2.8 million of them, the theft includes personal data such as driving licence and passport numbers.
In Australia, that’s enough to provide proof of identity to obtain a wide range of services such as loans and credit cards. “The scope for identity theft and fraud is quite significant,” she said.
Australia’s data and technology defences are years behind the criminals, she said.
“We are probably a decade behind in privacy protections where we ought to be,” she said. “We’re about five years behind where we should be in cyber protections when it comes to how fast things are moving.”
COMPANY%20PROFILE
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Graduated from the American University of Sharjah
She is the eldest of three brothers and two sisters
Has helped solve 15 cases of electric shocks
Enjoys travelling, reading and horse riding
MATCH INFO
Wales 1 (Bale 45 3')
Croatia 1 (Vlasic 09')
MATCH INFO
Quarter-finals
Saturday (all times UAE)
England v Australia, 11.15am
New Zealand v Ireland, 2.15pm
Sunday
Wales v France, 11.15am
Japan v South Africa, 2.15pm
Sunday's games
Liverpool v West Ham United, 4.30pm (UAE)
Southampton v Burnley, 4.30pm
Arsenal v Manchester City, 7pm
The Bio
Favourite vegetable: “I really like the taste of the beetroot, the potatoes and the eggplant we are producing.”
Holiday destination: “I like Paris very much, it’s a city very close to my heart.”
Book: “Das Kapital, by Karl Marx. I am not a communist, but there are a lot of lessons for the capitalist system, if you let it get out of control, and humanity.”
Musician: “I like very much Fairuz, the Lebanese singer, and the other is Umm Kulthum. Fairuz is for listening to in the morning, Umm Kulthum for the night.”
Company profile
Name: Tharb
Started: December 2016
Founder: Eisa Alsubousi
Based: Abu Dhabi
Sector: Luxury leather goods
Initial investment: Dh150,000 from personal savings
The specs
Engine: 5.0-litre supercharged V8
Transmission: Eight-speed auto
Power: 575bhp
Torque: 700Nm
Price: Dh554,000
On sale: now
It's up to you to go green
Nils El Accad, chief executive and owner of Organic Foods and Café, says going green is about “lifestyle and attitude” rather than a “money change”; people need to plan ahead to fill water bottles in advance and take their own bags to the supermarket, he says.
“People always want someone else to do the work; it doesn’t work like that,” he adds. “The first step: you have to consciously make that decision and change.”
When he gets a takeaway, says Mr El Accad, he takes his own glass jars instead of accepting disposable aluminium containers, paper napkins and plastic tubs, cutlery and bags from restaurants.
He also plants his own crops and herbs at home and at the Sheikh Zayed store, from basil and rosemary to beans, squashes and papayas. “If you’re going to water anything, better it be tomatoes and cucumbers, something edible, than grass,” he says.
“All this throwaway plastic - cups, bottles, forks - has to go first,” says Mr El Accad, who has banned all disposable straws, whether plastic or even paper, from the café chain.
One of the latest changes he has implemented at his stores is to offer refills of liquid laundry detergent, to save plastic. The two brands Organic Foods stocks, Organic Larder and Sonnett, are both “triple-certified - you could eat the product”.
The Organic Larder detergent will soon be delivered in 200-litre metal oil drums before being decanted into 20-litre containers in-store.
Customers can refill their bottles at least 30 times before they start to degrade, he says. Organic Larder costs Dh35.75 for one litre and Dh62 for 2.75 litres and refills will cost 15 to 20 per cent less, Mr El Accad says.
But while there are savings to be had, going green tends to come with upfront costs and extra work and planning. Are we ready to refill bottles rather than throw them away? “You have to change,” says Mr El Accad. “I can only make it available.”
Essentials
The flights: You can fly from the UAE to Iceland with one stop in Europe with a variety of airlines. Return flights with Emirates from Dubai to Stockholm, then Icelandair to Reykjavik, cost from Dh4,153 return. The whole trip takes 11 hours. British Airways flies from Abu Dhabi and Dubai to Reykjavik, via London, with return flights taking 12 hours and costing from Dh2,490 return, including taxes.
The activities: A half-day Silfra snorkelling trip costs 14,990 Icelandic kronur (Dh544) with Dive.is. Inside the Volcano also takes half a day and costs 42,000 kronur (Dh1,524). The Jokulsarlon small-boat cruise lasts about an hour and costs 9,800 kronur (Dh356). Into the Glacier costs 19,500 kronur (Dh708). It lasts three to four hours.
The tours: It’s often better to book a tailor-made trip through a specialist operator. UK-based Discover the World offers seven nights, self-driving, across the island from £892 (Dh4,505) per person. This includes three nights’ accommodation at Hotel Husafell near Into the Glacier, two nights at Hotel Ranga and two nights at the Icelandair Hotel Klaustur. It includes car rental, plus an iPad with itinerary and tourist information pre-loaded onto it, while activities can be booked as optional extras. More information inspiredbyiceland.com
The specs
Engine: 2.0-litre 4cyl turbo
Power: 261hp at 5,500rpm
Torque: 405Nm at 1,750-3,500rpm
Transmission: 9-speed auto
Fuel consumption: 6.9L/100km
On sale: Now
Price: From Dh117,059
How to help
Send “thenational” to the following numbers or call the hotline on: 0502955999
2289 – Dh10
2252 – Dh 50
6025 – Dh20
6027 – Dh 100
6026 – Dh 200
