Many displays are intended to make a particular product stand out - both physically and in the terms of a brand's claimed "unique selling point". Lauren Lancaster / The National
Many displays are intended to make a particular product stand out - both physically and in the terms of a brand's claimed "unique selling point". Lauren Lancaster / The National

Shoppers have a short shelf life



Surely there is nothing is more straightforward than buying toothpaste.

But for a growing band of marketing experts in the UAE, hard science is applied to seemingly mundane shopping trips, where purchase decisions are made in seconds.

Businesses spent an estimated US$442 billion (Dh1.62 trillion) on advertising last year, according to a global report by PricewaterhouseCoopers.

But such brand-building efforts often fall flat at the last minute, given that an estimated 70 per cent of consumer decisions happen in-store, and the majority of purchases are made on impulse.

This is where "shopper marketing" agencies step in. Distinct from traditional advertising, customers are tempted to buy brands highlighted in advertising campaigns, posters and stickers inside malls, shops and supermarkets. Similar techniques are used online to help boost sales of a particular brand.

For agencies such Saatchi & Saatchi X, shopper marketing is an exacting science: the company employs a "vice president of shopper psychology", who examines the emotional decisions behind consumer purchases.

Saatchi X is one of several agencies to have launched in the UAE in recent years, all focused on the "first moment of truth" - the few seconds when a consumer initially notices an item in-store or online, and decides whether or not to buy it.

Nassim Nasr, the general manager of the shopper marketing agency Integer MENA, says brands "literally have seconds" to make an impression in retail outlets. "People will always be loyal to brands. But they'll only be loyal until another brand comes along offering something better. It's like marriage," he says.

"Maybe when I left the house I decided to buy that specific product. However, that doesn't mean that I'll buy that product no matter what. When it comes to the point of sale, that's when it gets dirty."

In-store promotions are in abundance at the Geant hypermarket at Ibn Battuta Mall in Dubai, where a visual barrage of shopper marketing material greets customers.

One striking example is a promotion for Sensodyne Repair & Protect toothpaste. The campaign features a dozen stands with LCD screens and slogans giving more information about the product, which promises to "actually repair sensitive teeth".

Richard Nicoll, the managing director of Saatchi X in the Middle East and North Africa (Mena), says the Sensodyne campaign is intended to stop consumers just before they reach the toothpaste aisle, in the hope they will remember the brand when they get there.

"It's good because it's quite disruptive … and the use of technology is interesting," says Mr Nicoll, whose company did not work on the campaign in question.

Such a promotion could make a consumer consider a product they might not have done otherwise.

"There can be 50 different brands of toothpaste, but you as a shopper are instantaneously deselecting pretty much all of them apart from your immediate consideration set. And that happens within seconds," says Mr Nicoll.

"Shoppers don't select, they de-select. You can't go through the merits of 50 different brands of toothpaste, unless you have nothing else to do in your life."

Other shopper marketing material at Geant includes a display of cleaning products by Scotch-Brite, and branded racks of Gillette deodorant. Many of the displays are intended to make a particular product stand out - both physically and in the terms of a brand's claimed "unique selling point".

Eddie Maalouf, the chief executive in the Mena region for JWT Experience, a shopper marketing agency, says part of the aim of shopper marketing is to distract consumers from their normal routine.

"Short of throwing cold water over people and upsetting them, [shopper marketing] is about stopping someone who's on autopilot mode, and showing them something that's relevant and exciting," he says.

Shopper marketing also focuses on the growing use of barcodes on packaging, which consumers can scan with their smartphones for more information about a product.

Such practices are part of a growing industry in the Middle East. A new entrant to the market is TracyLocke, a shopper marketing agency based in the US, whose clients include PepsiCo, Pizza Hut and Nokia.

The company's first operation outside the US will be in Dubai, where it hopes to launch operations by the end of this year.

Babu Subramaniam, the managing director of the advertising agency DDB Dubai, who is also heading up TracyLocke in the Middle East prior to its launch, says there is a greater demand for shopper marketing in the wake of the recession.

"Post-boom, every client has to work the market that much stronger," says Mr Subramaniam.

And so, while the global advertising spend is forecast to grow to $578bn in 2015, companies are becoming increasingly aware that such brand-building could amount to nothing when it comes to the "first moment of truth".

As Ron Askew, the chairman of TracyLocke, puts it: "It is at the shelf where the decisions are made in the end."

The specs

Engine: 3.8-litre twin-turbo V8

Power: 611bhp

Torque: 620Nm

Transmission: seven-speed automatic

Price: upon application

On sale: now

European arms

Known EU weapons transfers to Ukraine since the war began: Germany 1,000 anti-tank weapons and 500 Stinger surface-to-air missiles. Luxembourg 100 NLAW anti-tank weapons, jeeps and 15 military tents as well as air transport capacity. Belgium 2,000 machine guns, 3,800 tons of fuel. Netherlands 200 Stinger missiles. Poland 100 mortars, 8 drones, Javelin anti-tank weapons, Grot assault rifles, munitions. Slovakia 12,000 pieces of artillery ammunition, 10 million litres of fuel, 2.4 million litres of aviation fuel and 2 Bozena de-mining systems. Estonia Javelin anti-tank weapons.  Latvia Stinger surface to air missiles. Czech Republic machine guns, assault rifles, other light weapons and ammunition worth $8.57 million.

THE SPECS

Engine: 6.75-litre twin-turbocharged V12 petrol engine 

Power: 420kW

Torque: 780Nm

Transmission: 8-speed automatic

Price: From Dh1,350,000

On sale: Available for preorder now

Key facilities
  • Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
  • Premier League-standard football pitch
  • 400m Olympic running track
  • NBA-spec basketball court with auditorium
  • 600-seat auditorium
  • Spaces for historical and cultural exploration
  • An elevated football field that doubles as a helipad
  • Specialist robotics and science laboratories
  • AR and VR-enabled learning centres
  • Disruption Lab and Research Centre for developing entrepreneurial skills
In numbers: PKK’s money network in Europe

Germany: PKK collectors typically bring in $18 million in cash a year – amount has trebled since 2010

Revolutionary tax: Investigators say about $2 million a year raised from ‘tax collection’ around Marseille

Extortion: Gunman convicted in 2023 of demanding $10,000 from Kurdish businessman in Stockholm

Drug trade: PKK income claimed by Turkish anti-drugs force in 2024 to be as high as $500 million a year

Denmark: PKK one of two terrorist groups along with Iranian separatists ASMLA to raise “two-digit million amounts”

Contributions: Hundreds of euros expected from typical Kurdish families and thousands from business owners

TV channel: Kurdish Roj TV accounts frozen and went bankrupt after Denmark fined it more than $1 million over PKK links in 2013 

THE BIO

Ms Al Ameri likes the variety of her job, and the daily environmental challenges she is presented with.

Regular contact with wildlife is the most appealing part of her role at the Environment Agency Abu Dhabi.

She loves to explore new destinations and lives by her motto of being a voice in the world, and not an echo.

She is the youngest of three children, and has a brother and sister.

Her favourite book, Moby Dick by Herman Melville helped inspire her towards a career exploring  the natural world.

At a glance

Global events: Much of the UK’s economic woes were blamed on “increased global uncertainty”, which can be interpreted as the economic impact of the Ukraine war and the uncertainty over Donald Trump’s tariffs.

 

Growth forecasts: Cut for 2025 from 2 per cent to 1 per cent. The OBR watchdog also estimated inflation will average 3.2 per cent this year

 

Welfare: Universal credit health element cut by 50 per cent and frozen for new claimants, building on cuts to the disability and incapacity bill set out earlier this month

 

Spending cuts: Overall day-to day-spending across government cut by £6.1bn in 2029-30 

 

Tax evasion: Steps to crack down on tax evasion to raise “£6.5bn per year” for the public purse

 

Defence: New high-tech weaponry, upgrading HM Naval Base in Portsmouth

 

Housing: Housebuilding to reach its highest in 40 years, with planning reforms helping generate an extra £3.4bn for public finances

Director: Romany Saad
Starring: Mirfat Amin, Boumi Fouad and Tariq Al Ibyari

Company Profile

Name: Thndr
Started: 2019
Co-founders: Ahmad Hammouda and Seif Amr
Sector: FinTech
Headquarters: Egypt
UAE base: Hub71, Abu Dhabi
Current number of staff: More than 150
Funds raised: $22 million

COMPANY PROFILE
Name: HyperSpace
 
Started: 2020
 
Founders: Alexander Heller, Rama Allen and Desi Gonzalez
 
Based: Dubai, UAE
 
Sector: Entertainment 
 
Number of staff: 210 
 
Investment raised: $75 million from investors including Galaxy Interactive, Riyadh Season, Sega Ventures and Apis Venture Partners
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