The decision by the Central Bank of the UAE to cap fees and commissions has been lauded by personal finance experts for bringing transparency to the banking industry and ensuring customers are better protected.
Under the new guidelines, fees on retail consumer related services such as home loans and late payment fees on credit cards have been capped.
“We commend Central bank leadership in protecting the interests of consumers which will ultimately enhance trust and credibility in the overall banking industry," says Philip King, global head of retail banking for Abu Dhabi Islamic Bank, adding that the financial institution has always strived to design products that are “simple and transparent with no hidden fees or charges attached”.
It is this transparency the Central Bank is looking to introduce to the sector through its amended fee cap levels, which it says will protect consumers “from anti-competitive and unfair practices”.
Ambareen Musa, chief executive of price comparison website Souqalmal.com, says the latest move will prevent banks “from charging unreasonably high fees or arbitrarily increasing these fees, thus reducing the burden on bank customers”.
“Bank fees are, unarguably, a major source of revenue for banks,” she says. “And regulatory oversight in this aspect would go a long way in safeguarding consumers’ interests.
“An average bank customer holds at least one bank account and a debit card, with many holding a credit card or loan as well. We’ve all at some point or another paid bank fees without questioning the rationale behind it.”
Here we outline what has changed and how this affects banking customers in the UAE:
What new measures has the Central Bank introduced?
The Central Bank’s fee caps apply to 43 types of charges – with 24 either in line or lower than the old fee caps previously in place and 19 new fee types relating to home loans and credit cards.
The Central Bank said it is now undertaking “more active supervision of the banking sector” and that banks and finance companies must “have the appropriate product approval processes in place for all products”.
This, it says, means banks must examine the “appropriateness of the fee calculation” applied to a product or service, and if applicable, “charge lower fees than those prescribed in the caps”.
The Amendment also states that banks must notify and seek approval from the Central Bank for any planned introduction of a new fee or change of fees larger than five per cent. All fees highlighted in the amendment are exclusive of five per cent VAT. The Central Bank also pledged to review banking fees annually. The central bank declined to release more information about the fees when contacted by The National.
Keren Bobker, an independent financial adviser with Holborn Assets said the new clarity “was fairer” for customers. “While there do not appear to be significant changes to the maximum fees that banks can charge, it has been made clear that banks should not automatically default to the maximum permissible and also that they must clearly display their fees and charges on their websites," she says.
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Listen:
Business Extra podcast: The Debt Panel, clampdown on bank fees and financial literacy
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What regulations were in place before?
The new caps are an Amendment to Annexure 2 of the Regulations Regarding Bank Loans & Services Offered to Individual Customers (2011). This was issued in February 2011 to help curb the rampant lending by UAE Banks that had taken place in the run up to the global financial crisis. The measures introduced seven years ago limited loan amounts to 20 times a customer’s salary and repayment periods to 48 months.
When it came to credit cards, banks could only issue cards to those earning over Dh60,000 a year and they had to declare their interest rates on loans, overdraft balances and credit card balances.
This document also set out the debt burden ratio, which insisted that deductions for debt payments from a customer’s salary could not exceed 50 per cent of his gross salary.
The document also laid out a table of maximum limits for fees and commissions charged on services such as account opening and minimum account balances as well as any penalty fees. It is this table of fees that has now been updated.
How will consumers benefit?
The most important step is that the Central Bank demands all banks to publish the new fee caps on their websites. This instantly gives consumers more information on how much they are paying for any product or service.
“While some fees are par for the course when you apply for a banking product like loan processing fees and credit card annual fees, others like late payment fees are simply avoidable,” says Ms Musa. “Most customers would be aware of the former, but the latter are often hidden in the small print. As a result, unacquainted customers don’t end up paying too much attention to such fees or how they can impact them in the long run.”
Ms Musa uses the example of credit card late payment fee and over-limit fees, both of which currently range between Dh200 to Dh300 across most banks in the UAE.
“Considering how high interest rates on UAE credit cards already are, such fees only make repayment more difficult for struggling borrowers," she says.
Rasheda Khatun Khan, a wealth and wellness planner and a panellist on The National's Debt Panel, says the new caps are a great prevention method for those seeking to take out new loans and lines of credit.
“This will really shape a new landscape for the way credit is sold here in the UAE. Perhaps it could also include the way the interest rate is sold as many consumers believe they are paying a much lower interest rate than they actually are.”
Jon Richards, chief executive of the UAE financial comparison site yallacompare, says the caps will provide a common framework for local banks to operate in, with regards to certain fees and commissions, and set limits for how much banks can charge their customers for them.
“Previously, while the majority of banks played fair with their fees and commissions, a few outliers would hide large fees in their services," he says. "Late payment fees, commissions on mortgages, or fees for going over your credit card limit were often the most common, and despite fee caps already being in place, our understanding is that some were relatively high.
“The new caps are designed to eradicate the practice of charging extortionate fees for certain services, so that consumers can be clear about what they’re likely to be charged for, and how much it’ll cost them."
How could the caps help those struggling with debt?
Mr Richards says debtors will experience some relief if late payment fees are included in the caps. “Late payment fees don’t exactly ease the burden when you’re trying to pay down what you owe, so any cap on them would be welcome.”
However, he stresses that the caps do not mean debtors will be let off any debt they owe. “You will still need to pay back what you’ve borrowed, under the interest rate terms that you’ve agreed. These new caps may just help you save a little bit when it comes to the service fees that you’re paying for."
Steve Cronin of DeadSimpleSaving.com says the new caps will protect vulnerable customers trapped by "eye-wateringly high rates of interest on personal loans, credit card balances and consolidation loans, as well as high penalties for missed payments".
“Loans and cards are aggressively marketed, but few realise how much trouble they can get into if they don't manage their debt carefully," says Mr Cronin. "One unexpected problem, such as a sick relative, can lead to missed payments and spiralling debt."
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Read more:
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A nine-step guide to help you renegotiate bank debts in the UAE
How an Abu Dhabi resident took three UAE banks to court and cleared Dh700,000 debt
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How will it help mortgage holders?
Brendan Kennelly, senior mortgage consultant at the UAE mortgage site Mortgagefinder says the new fee caps – which are yet to be determined – could help mortgage holders get better deals from their existing banks or new banks and reduce the likelihood of overcharging by banks.
“There are already fee caps for refinancing a mortgage, which is capped at Dh10,000 or 1 per cent (of the outstanding balance), whatever is lower. Some banks charge an additional 1 per cent ‘break fee’ if the mortgage is within a fixed rate term, this may be relevant to the new announcement," he says.
However, Mr Kennelly says reduced fees also mean "reduced income for banks".
"They may try and mitigate this by increasing margins but I think this is unlikely,” he says.
Mr Richards says any cap that helps drive down the cost of taking out a mortgage is welcome.
“Hopefully, it will make more people eligible for home finance, and allow more people to genuinely consider home ownership,” he says.
How will it help credit card holders?
Mr Richards says this depends on the type of credit card holder that you are. Those that diligently pay back everything they owe every month are unlikely to have incurred any nasty fees, he says, therefore will be unaffected.
“However, if you’re constantly hovering around the limit of your credit card, the caps should come in handy – we wouldn’t be surprised to see a cap on late payment fees and fees for going over the limit (though that is yet to be confirmed),” he says.
Mr Richards stresses that the savings customers will make from these caps will not be world-changing, however, every little helps when paying down debt.
“The hope is that the caps will allow some people to regain control of their finances.”
Dr Afridi's warning signs of digital addiction
Spending an excessive amount of time on the phone.
Neglecting personal, social, or academic responsibilities.
Losing interest in other activities or hobbies that were once enjoyed.
Having withdrawal symptoms like feeling anxious, restless, or upset when the technology is not available.
Experiencing sleep disturbances or changes in sleep patterns.
What are the guidelines?
Under 18 months: Avoid screen time altogether, except for video chatting with family.
Aged 18-24 months: If screens are introduced, it should be high-quality content watched with a caregiver to help the child understand what they are seeing.
Aged 2-5 years: Limit to one-hour per day of high-quality programming, with co-viewing whenever possible.
Aged 6-12 years: Set consistent limits on screen time to ensure it does not interfere with sleep, physical activity, or social interactions.
Teenagers: Encourage a balanced approach – screens should not replace sleep, exercise, or face-to-face socialisation.
Source: American Paediatric Association
The Sand Castle
Director: Matty Brown
Stars: Nadine Labaki, Ziad Bakri, Zain Al Rafeea, Riman Al Rafeea
Rating: 2.5/5
Temple numbers
Expected completion: 2022
Height: 24 meters
Ground floor banquet hall: 370 square metres to accommodate about 750 people
Ground floor multipurpose hall: 92 square metres for up to 200 people
First floor main Prayer Hall: 465 square metres to hold 1,500 people at a time
First floor terrace areas: 2,30 square metres
Temple will be spread over 6,900 square metres
Structure includes two basements, ground and first floor
Teri%20Baaton%20Mein%20Aisa%20Uljha%20Jiya
%3Cp%3E%3Cstrong%3EDirectors%3A%3C%2Fstrong%3E%20Amit%20Joshi%20and%20Aradhana%20Sah%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3ECast%3A%3C%2Fstrong%3E%20Shahid%20Kapoor%2C%20Kriti%20Sanon%2C%20Dharmendra%2C%20Dimple%20Kapadia%2C%20Rakesh%20Bedi%3C%2Fp%3E%0A%3Cp%3E%3Cstrong%3ERating%3A%3C%2Fstrong%3E%204%2F5%3C%2Fp%3E%0A
COMPANY PROFILE
Name: Kumulus Water
Started: 2021
Founders: Iheb Triki and Mohamed Ali Abid
Based: Tunisia
Sector: Water technology
Number of staff: 22
Investment raised: $4 million
The White Lotus: Season three
Creator: Mike White
Starring: Walton Goggins, Jason Isaacs, Natasha Rothwell
Rating: 4.5/5
Specs
Engine: Electric motor generating 54.2kWh (Cooper SE and Aceman SE), 64.6kW (Countryman All4 SE)
Power: 218hp (Cooper and Aceman), 313hp (Countryman)
Torque: 330Nm (Cooper and Aceman), 494Nm (Countryman)
On sale: Now
Price: From Dh158,000 (Cooper), Dh168,000 (Aceman), Dh190,000 (Countryman)
MATCH INFO
Euro 2020 qualifier
Ukraine 2 (Yaremchuk 06', Yarmolenko 27')
Portugal 1 (Ronaldo 72' pen)
Killing of Qassem Suleimani
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NO OTHER LAND
Director: Basel Adra, Yuval Abraham, Rachel Szor, Hamdan Ballal
Stars: Basel Adra, Yuval Abraham
Rating: 3.5/5
Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.
Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.
“Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.
Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.
“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.
Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.
From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.
Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.
BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.
Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.
Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.
“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.
Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.
“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.
“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”
The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”
Key facilities
- Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
- Premier League-standard football pitch
- 400m Olympic running track
- NBA-spec basketball court with auditorium
- 600-seat auditorium
- Spaces for historical and cultural exploration
- An elevated football field that doubles as a helipad
- Specialist robotics and science laboratories
- AR and VR-enabled learning centres
- Disruption Lab and Research Centre for developing entrepreneurial skills
THE BIO
Bio Box
Role Model: Sheikh Zayed, God bless his soul
Favorite book: Zayed Biography of the leader
Favorite quote: To be or not to be, that is the question, from William Shakespeare's Hamlet
Favorite food: seafood
Favorite place to travel: Lebanon
Favorite movie: Braveheart
Formula Middle East Calendar (Formula Regional and Formula 4)
Round 1: January 17-19, Yas Marina Circuit – Abu Dhabi
Round 2: January 22-23, Yas Marina Circuit – Abu Dhabi
Round 3: February 7-9, Dubai Autodrome – Dubai
Round 4: February 14-16, Yas Marina Circuit – Abu Dhabi
Round 5: February 25-27, Jeddah Corniche Circuit – Saudi Arabia
The specs
Engine: Four electric motors, one at each wheel
Power: 579hp
Torque: 859Nm
Transmission: Single-speed automatic
Price: From Dh825,900
On sale: Now
Skewed figures
In the village of Mevagissey in southwest England the housing stock has doubled in the last century while the number of residents is half the historic high. The village's Neighbourhood Development Plan states that 26% of homes are holiday retreats. Prices are high, averaging around £300,000, £50,000 more than the Cornish average of £250,000. The local average wage is £15,458.
Test
Director: S Sashikanth
Cast: Nayanthara, Siddharth, Meera Jasmine, R Madhavan
Star rating: 2/5
The specs
Engine: 3.0-litre six-cylinder turbo
Power: 398hp from 5,250rpm
Torque: 580Nm at 1,900-4,800rpm
Transmission: Eight-speed auto
Fuel economy, combined: 6.5L/100km
On sale: December
Price: From Dh330,000 (estimate)
SPAIN SQUAD
Goalkeepers Simon (Athletic Bilbao), De Gea (Manchester United), Sanchez (Brighton)
Defenders Gaya (Valencia), Alba (Barcelona), P Torres (Villarreal), Laporte (Manchester City), Garcia (Manchester City), D Llorente (Leeds), Azpilicueta (Chelsea)
Midfielders Busquets (Barcelona), Rodri (Manchester City), Pedri (Barcelona), Thiago (Liverpool), Koke (Atletico Madrid), Ruiz (Napoli), M Llorente (Atletico Madrid)
Forwards: Olmo (RB Leipzig), Oyarzabal (Real Sociedad), Morata (Juventus), Moreno (Villarreal), F Torres (Manchester City), Traore (Wolves), Sarabia (PSG)
The National's picks
4.35pm: Tilal Al Khalediah
5.10pm: Continous
5.45pm: Raging Torrent
6.20pm: West Acre
7pm: Flood Zone
7.40pm: Straight No Chaser
8.15pm: Romantic Warrior
8.50pm: Calandogan
9.30pm: Forever Young
Specs
Engine: Duel electric motors
Power: 659hp
Torque: 1075Nm
On sale: Available for pre-order now
Price: On request
Volvo ES90 Specs
Engine: Electric single motor (96kW), twin motor (106kW) and twin motor performance (106kW)
Power: 333hp, 449hp, 680hp
Torque: 480Nm, 670Nm, 870Nm
On sale: Later in 2025 or early 2026, depending on region
Price: Exact regional pricing TBA
Common OCD symptoms and how they manifest
Checking: the obsession or thoughts focus on some harm coming from things not being as they should, which usually centre around the theme of safety. For example, the obsession is “the building will burn down”, therefore the compulsion is checking that the oven is switched off.
Contamination: the obsession is focused on the presence of germs, dirt or harmful bacteria and how this will impact the person and/or their loved ones. For example, the obsession is “the floor is dirty; me and my family will get sick and die”, the compulsion is repetitive cleaning.
Orderliness: the obsession is a fear of sitting with uncomfortable feelings, or to prevent harm coming to oneself or others. Objectively there appears to be no logical link between the obsession and compulsion. For example,” I won’t feel right if the jars aren’t lined up” or “harm will come to my family if I don’t line up all the jars”, so the compulsion is therefore lining up the jars.
Intrusive thoughts: the intrusive thought is usually highly distressing and repetitive. Common examples may include thoughts of perpetrating violence towards others, harming others, or questions over one’s character or deeds, usually in conflict with the person’s true values. An example would be: “I think I might hurt my family”, which in turn leads to the compulsion of avoiding social gatherings.
Hoarding: the intrusive thought is the overvaluing of objects or possessions, while the compulsion is stashing or hoarding these items and refusing to let them go. For example, “this newspaper may come in useful one day”, therefore, the compulsion is hoarding newspapers instead of discarding them the next day.
Source: Dr Robert Chandler, clinical psychologist at Lighthouse Arabia
The smuggler
Eldarir had arrived at JFK in January 2020 with three suitcases, containing goods he valued at $300, when he was directed to a search area.
Officers found 41 gold artefacts among the bags, including amulets from a funerary set which prepared the deceased for the afterlife.
Also found was a cartouche of a Ptolemaic king on a relief that was originally part of a royal building or temple.
The largest single group of items found in Eldarir’s cases were 400 shabtis, or figurines.
Khouli conviction
Khouli smuggled items into the US by making false declarations to customs about the country of origin and value of the items.
According to Immigration and Customs Enforcement, he provided “false provenances which stated that [two] Egyptian antiquities were part of a collection assembled by Khouli's father in Israel in the 1960s” when in fact “Khouli acquired the Egyptian antiquities from other dealers”.
He was sentenced to one year of probation, six months of home confinement and 200 hours of community service in 2012 after admitting buying and smuggling Egyptian antiquities, including coffins, funerary boats and limestone figures.
For sale
A number of other items said to come from the collection of Ezeldeen Taha Eldarir are currently or recently for sale.
Their provenance is described in near identical terms as the British Museum shabti: bought from Salahaddin Sirmali, "authenticated and appraised" by Hossen Rashed, then imported to the US in 1948.
- An Egyptian Mummy mask dating from 700BC-30BC, is on offer for £11,807 ($15,275) online by a seller in Mexico
- A coffin lid dating back to 664BC-332BC was offered for sale by a Colorado-based art dealer, with a starting price of $65,000
- A shabti that was on sale through a Chicago-based coin dealer, dating from 1567BC-1085BC, is up for $1,950
COMPANY%20PROFILE%20
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The specs: McLaren 600LT
Price, base: Dh914,000
Engine: 3.8-litre twin-turbo V8
Transmission: Seven-speed automatic
Power: 600hp @ 7,500rpm
Torque: 620Nm @ 5,500rpm
Fuel economy 12.2.L / 100km
A MINECRAFT MOVIE
Director: Jared Hess
Starring: Jack Black, Jennifer Coolidge, Jason Momoa
Rating: 3/5
Company%20Profile
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The rules on fostering in the UAE
A foster couple or family must:
- be Muslim, Emirati and be residing in the UAE
- not be younger than 25 years old
- not have been convicted of offences or crimes involving moral turpitude
- be free of infectious diseases or psychological and mental disorders
- have the ability to support its members and the foster child financially
- undertake to treat and raise the child in a proper manner and take care of his or her health and well-being
- A single, divorced or widowed Muslim Emirati female, residing in the UAE may apply to foster a child if she is at least 30 years old and able to support the child financially
Real estate tokenisation project
Dubai launched the pilot phase of its real estate tokenisation project last month.
The initiative focuses on converting real estate assets into digital tokens recorded on blockchain technology and helps in streamlining the process of buying, selling and investing, the Dubai Land Department said.
Dubai’s real estate tokenisation market is projected to reach Dh60 billion ($16.33 billion) by 2033, representing 7 per cent of the emirate’s total property transactions, according to the DLD.
Closing the loophole on sugary drinks
As The National reported last year, non-fizzy sugared drinks were not covered when the original tax was introduced in 2017. Sports drinks sold in supermarkets were found to contain, on average, 20 grams of sugar per 500ml bottle.
The non-fizzy drink AriZona Iced Tea contains 65 grams of sugar – about 16 teaspoons – per 680ml can. The average can costs about Dh6, which would rise to Dh9.
Drinks such as Starbucks Bottled Mocha Frappuccino contain 31g of sugar in 270ml, while Nescafe Mocha in a can contains 15.6g of sugar in a 240ml can.
Flavoured water, long-life fruit juice concentrates, pre-packaged sweetened coffee drinks fall under the ‘sweetened drink’ category
Not taxed:
Freshly squeezed fruit juices, ground coffee beans, tea leaves and pre-prepared flavoured milkshakes do not come under the ‘sweetened drink’ band.
THE BIO: Martin Van Almsick
Hometown: Cologne, Germany
Family: Wife Hanan Ahmed and their three children, Marrah (23), Tibijan (19), Amon (13)
Favourite dessert: Umm Ali with dark camel milk chocolate flakes
Favourite hobby: Football
Breakfast routine: a tall glass of camel milk
The specs
AT4 Ultimate, as tested
Engine: 6.2-litre V8
Power: 420hp
Torque: 623Nm
Transmission: 10-speed automatic
Price: From Dh330,800 (Elevation: Dh236,400; AT4: Dh286,800; Denali: Dh345,800)
On sale: Now
Tips to keep your car cool
- Place a sun reflector in your windshield when not driving
- Park in shaded or covered areas
- Add tint to windows
- Wrap your car to change the exterior colour
- Pick light interiors - choose colours such as beige and cream for seats and dashboard furniture
- Avoid leather interiors as these absorb more heat
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In numbers: PKK’s money network in Europe
Germany: PKK collectors typically bring in $18 million in cash a year – amount has trebled since 2010
Revolutionary tax: Investigators say about $2 million a year raised from ‘tax collection’ around Marseille
Extortion: Gunman convicted in 2023 of demanding $10,000 from Kurdish businessman in Stockholm
Drug trade: PKK income claimed by Turkish anti-drugs force in 2024 to be as high as $500 million a year
Denmark: PKK one of two terrorist groups along with Iranian separatists ASMLA to raise “two-digit million amounts”
Contributions: Hundreds of euros expected from typical Kurdish families and thousands from business owners
TV channel: Kurdish Roj TV accounts frozen and went bankrupt after Denmark fined it more than $1 million over PKK links in 2013
The National Archives, Abu Dhabi
Founded over 50 years ago, the National Archives collects valuable historical material relating to the UAE, and is the oldest and richest archive relating to the Arabian Gulf.
Much of the material can be viewed on line at the Arabian Gulf Digital Archive - https://www.agda.ae/en
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