Trouble with debt? Seek counselling as soon as possible


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  • Arabic

I would appreciate it if you can answer some of my queries with regard to credit cards. I used cards to pay for the educations of my three children. But lately, my salary is not enough to make payments on all my credit cards, and I am being harassed by some banks because I had not been making the minimum payment, and there are also late-payment charges. Can you please advise me how to obtain the necessary payment restructuring with HSBC? The bank has repeatedly told me that they cannot restructure.

MC Abu Dhabi Although banks have been overly keen to give credit in recent years, there is also a responsibility upon the individual to repay monies borrowed. It has always been clear that loans and credit cards must be repaid, and it is foolish to borrow money without the means to repay it. Minimum payments on credit cards are generally low compared to the amount borrowed, and non-payment of this sum is a default and breach of the conditions.

The bank has the right to take action if non-payment continues. In many cases, a cheque is provided by the borrower as surety, and the bank can cash the cheque, so that either the outstanding amount is repaid from the individual's bank account or the cheque bounces, which will allow the bank to take legal action against a defaulting borrower. As MC mainly has outstanding debts with HSBC Bank Middle East, I put the query to the bank, which responded as follows: "Having sound credit policies will minimise risk and ensure healthy banking business. In uncertain times like we are experiencing today, it is all the more important that banks act prudently, and equally, that bank customers plan prudently for their financing needs. For those few customers who have difficulties making payments, HSBC has a specialised department which helps customers who are in those circumstances. We have a wide range of solutions to help people and the emphasis is to find a solution which best suits each customer and to implement that as soon as possible to avoid additional fees or distress.

We have a variety of solutions to offer and will listen to the customers, understand the problem and propose the right solution for them. Some customers are worried and may be reluctant to contact us; however, we would always recommend that they call us as soon as possible. Our experience is that early contact gives us a much better opportunity to help the customer. The debt counselling service is available on the following numbers: 04 390 6884/6805/1604. These lines are private and confidential."

I have been in Dubai for just over two years, but have been paying into a UK pension. Could you please confirm that I am allowed to do so as, unlike initially anticipated, I now do not see myself returning to the UK for many years. I am currently paying £200 (Dh1,177) a month to a plan I have had for more than 10 years. AV Dubai In most cases only limited ongoing pension contributions can be made to a UK pension plan while someone is non-resident. Provided a personal pension or stakeholder pension scheme was already in force on your departure from the UK, you may make contributions of up to £3,600 per annum for up to five years after your departure from UK residency. Basic rate tax relief is available at source, so the amount you may pay is £2,880, but the tax relief assessed at source means the amount credited to the plan would be £3,600. After the initial five-year period of non-residency has expired, contributions should cease. Different rules apply to company pension schemes.

I have seen a few people fishing off the breakwaters on Dubai beaches and would like to go fishing there myself. I was told by one fisherman that I do not need a licence, but can you confirm if that is correct before I buy any equipment? RO Dubai Dubai Municipality rules state that you should have a licence before fishing in the specific areas where this is permitted. I understand this is part of a federal decree and that the police beach patrols will occasionally check for licences. Applications are handled by the Environment Department and the following items are required: application form (available from municipality or on their website), copy of passport with residency visa, copy of labour card, copy of tenancy contract or DEWA bill if property owner, copy of your driving licence and two passport sized photographs. There are no fees. These items must be taken to counter 11 in the main Municipality Customer Service Centre on Baniyas Road in Deira. Working hours are 7.30am to 2.30pm, Sunday to Thursday. The department can be contacted on 04 206 4260, or via e-mail at marabdulla@dm.gov.ae

Keren Bobker is an independent financial adviser with Holborn Assets in Dubai. Write to her at keren@holbornassets.com Letters can also be sent to onyourside@thenational.ae

Benefits of first-time home buyers' scheme
  • Priority access to new homes from participating developers
  • Discounts on sales price of off-plan units
  • Flexible payment plans from developers
  • Mortgages with better interest rates, faster approval times and reduced fees
  • DLD registration fee can be paid through banks or credit cards at zero interest rates
MATCH INFO

Jersey 147 (20 overs) 

UAE 112 (19.2 overs)

Jersey win by 35 runs

Specs

Engine: Dual-motor all-wheel-drive electric

Range: Up to 610km

Power: 905hp

Torque: 985Nm

Price: From Dh439,000

Available: Now

Some of Darwish's last words

"They see their tomorrows slipping out of their reach. And though it seems to them that everything outside this reality is heaven, yet they do not want to go to that heaven. They stay, because they are afflicted with hope." - Mahmoud Darwish, to attendees of the Palestine Festival of Literature, 2008

His life in brief: Born in a village near Galilee, he lived in exile for most of his life and started writing poetry after high school. He was arrested several times by Israel for what were deemed to be inciteful poems. Most of his work focused on the love and yearning for his homeland, and he was regarded the Palestinian poet of resistance. Over the course of his life, he published more than 30 poetry collections and books of prose, with his work translated into more than 20 languages. Many of his poems were set to music by Arab composers, most significantly Marcel Khalife. Darwish died on August 9, 2008 after undergoing heart surgery in the United States. He was later buried in Ramallah where a shrine was erected in his honour.

A State of Passion

Directors: Carol Mansour and Muna Khalidi

Stars: Dr Ghassan Abu-Sittah

Rating: 4/5

Profile

Name: Carzaty

Founders: Marwan Chaar and Hassan Jaffar

Launched: 2017

Employees: 22

Based: Dubai and Muscat

Sector: Automobile retail

Funding to date: $5.5 million

FROM%20THE%20ASHES
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CABINET%20OF%20CURIOSITIES%20EPISODE%201%3A%20LOT%2036
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Gothia Cup 2025

4,872 matches 

1,942 teams

116 pitches

76 nations

26 UAE teams

15 Lebanese teams

2 Kuwaiti teams

RESULT

Copa del Rey, semi-final second leg

Real Madrid 0
Barcelona 3 (Suarez (50', 73' pen), Varane (69' OG)

SPEC%20SHEET%3A%20APPLE%20IPHONE%2014
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Ordinary Virtues: Moral Order in a Divided World by Michael Ignatieff
Harvard University Press

The years Ramadan fell in May

1987

1954

1921

1888

Key facilities
  • Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
  • Premier League-standard football pitch
  • 400m Olympic running track
  • NBA-spec basketball court with auditorium
  • 600-seat auditorium
  • Spaces for historical and cultural exploration
  • An elevated football field that doubles as a helipad
  • Specialist robotics and science laboratories
  • AR and VR-enabled learning centres
  • Disruption Lab and Research Centre for developing entrepreneurial skills
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COMPANY PROFILE
Name: Kumulus Water
 
Started: 2021
 
Founders: Iheb Triki and Mohamed Ali Abid
 
Based: Tunisia 
 
Sector: Water technology 
 
Number of staff: 22 
 
Investment raised: $4 million 
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The specs
  • Engine: 3.9-litre twin-turbo V8
  • Power: 640hp
  • Torque: 760nm
  • On sale: 2026
  • Price: Not announced yet
THE BIO: Martin Van Almsick

Hometown: Cologne, Germany

Family: Wife Hanan Ahmed and their three children, Marrah (23), Tibijan (19), Amon (13)

Favourite dessert: Umm Ali with dark camel milk chocolate flakes

Favourite hobby: Football

Breakfast routine: a tall glass of camel milk

Andor
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THE SPECS

Engine: 2.0-litre 4-cylinder turbo

Power: 275hp at 6,600rpm

Torque: 353Nm from 1,450-4,700rpm

Transmission: 8-speed dual-clutch auto

Top speed: 250kph

Fuel consumption: 6.8L/100km

On sale: Now

Price: Dh146,999

2025 Fifa Club World Cup groups

Group A: Palmeiras, Porto, Al Ahly, Inter Miami.

Group B: Paris Saint-Germain, Atletico Madrid, Botafogo, Seattle.

Group C: Bayern Munich, Auckland City, Boca Juniors, Benfica.

Group D: Flamengo, ES Tunis, Chelsea, Leon.

Group E: River Plate, Urawa, Monterrey, Inter Milan.

Group F: Fluminense, Borussia Dortmund, Ulsan, Mamelodi Sundowns.

Group G: Manchester City, Wydad, Al Ain, Juventus.

Group H: Real Madrid, Al Hilal, Pachuca, Salzburg.

ESSENTIALS

The flights

Emirates flies from Dubai to Phnom Penh via Yangon from Dh2,700 return including taxes. Cambodia Bayon Airlines and Cambodia Angkor Air offer return flights from Phnom Penh to Siem Reap from Dh250 return including taxes. The flight takes about 45 minutes.

The hotels

Rooms at the Raffles Le Royal in Phnom Penh cost from $225 (Dh826) per night including taxes. Rooms at the Grand Hotel d'Angkor cost from $261 (Dh960) per night including taxes.

The tours

A cyclo architecture tour of Phnom Penh costs from $20 (Dh75) per person for about three hours, with Khmer Architecture Tours. Tailor-made tours of all of Cambodia, or sites like Angkor alone, can be arranged by About Asia Travel. Emirates Holidays also offers packages. 

Cultural fiesta

What: The Al Burda Festival
When: November 14 (from 10am)
Where: Warehouse421,  Abu Dhabi
The Al Burda Festival is a celebration of Islamic art and culture, featuring talks, performances and exhibitions. Organised by the Ministry of Culture and Knowledge Development, this one-day event opens with a session on the future of Islamic art. With this in mind, it is followed by a number of workshops and “masterclass” sessions in everything from calligraphy and typography to geometry and the origins of Islamic design. There will also be discussions on subjects including ‘Who is the Audience for Islamic Art?’ and ‘New Markets for Islamic Design.’ A live performance from Kuwaiti guitarist Yousif Yaseen should be one of the highlights of the day. 

UAE currency: the story behind the money in your pockets
UAE currency: the story behind the money in your pockets
COMPANY PROFILE

Company name: SimpliFi

Started: August 2021

Founder: Ali Sattar

Based: UAE

Industry: Finance, technology

Investors: 4DX, Rally Cap, Raed, Global Founders, Sukna and individuals

JAPANESE GRAND PRIX INFO

Schedule (All times UAE)
First practice: Friday, 5-6.30am
Second practice: Friday, 9-10.30am
Third practice: Saturday, 7-8am
Qualifying: Saturday, 10-11am
Race: Sunday, 9am-midday 

Race venue: Suzuka International Racing Course
Circuit Length: 5.807km
Number of Laps: 53
Watch live: beIN Sports HD

Bert van Marwijk factfile

Born: May 19 1952
Place of birth: Deventer, Netherlands
Playing position: Midfielder

Teams managed:
1998-2000 Fortuna Sittard
2000-2004 Feyenoord
2004-2006 Borussia Dortmund
2007-2008 Feyenoord
2008-2012 Netherlands
2013-2014 Hamburg
2015-2017 Saudi Arabia
2018 Australia

Major honours (manager):
2001/02 Uefa Cup, Feyenoord
2007/08 KNVB Cup, Feyenoord
World Cup runner-up, Netherlands

The Transfiguration

Director: Michael O’Shea

Starring: Eric Ruffin, Chloe Levine

Three stars

Best Foreign Language Film nominees

Capernaum (Lebanon)

Cold War (Poland)

Never Look Away (Germany)

Roma (Mexico)

Shoplifters (Japan)

Summer special