Emirates NBD customers have been unable to access their accounts online for more than two days, with the Dubai-based bank blaming the disruption on "teething issues" after launching a system upgrade in the early hours of Friday morning.
Customers were able to withdraw money from ATMs at some branches despite system glitches.
"Emirates NBD is currently upgrading its core banking system to provide a better and safer banking experience for our customers. We have encountered some teething issues and sincerely regret the delay and apologise for the inconvenience to our customers. Our teams have identified the issues and are working hard to resolve these at the earliest," a bank representative told The National.
At the time of writing, Emirates NBD’s website and mobile app were still inaccessible, leaving frustrated customers unable to pay their bills online or remit money.
The bank notified customers last week that it would be implementing a system upgrade on August 7 from 2am to 11am, and that services including its mobile and online banking, chat and voice banking, cash/cheque deposit machines and interactive teller machines would not be available.
The bank updated the notification on Friday night in a post on its Twitter account, saying: "We are rolling out a set of upgrades to our systems on Friday 7th August from 2 am to 3 am Saturday 8th August."
Customers were told they could continue using their debit and credit cards at retail outlets, for online purchases and to withdraw money.
However, customers have expressed their frustration on social media, with many saying the delay is unacceptable and they faced late fees for payments.
“Our branches are operational and available to service customer banking needs. We would like to thank our customers for their patience as we work to restore uninterrupted online and mobile banking services that should be available soon,” the bank's representative added.
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Benefits of first-time home buyers' scheme
- Priority access to new homes from participating developers
- Discounts on sales price of off-plan units
- Flexible payment plans from developers
- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
UAE's final round of matches
- Sep 1, 2016 Beat Japan 2-1 (away)
- Sep 6, 2016 Lost to Australia 1-0 (home)
- Oct 6, 2016 Beat Thailand 3-1 (home)
- Oct 11, 2016 Lost to Saudi Arabia 3-0 (away)
- Nov 15, 2016 Beat Iraq 2-0 (home)
- Mar 23, 2017 Lost to Japan 2-0 (home)
- Mar 28, 2017 Lost to Australia 2-0 (away)
- June 13, 2017 Drew 1-1 with Thailand (away)
- Aug 29, 2017 v Saudi Arabia (home)
- Sep 5, 2017 v Iraq (away)
THE RESULTS
5pm: Maiden (PA) Dh80,000 1,400m
Winner: Alnawar, Connor Beasley (jockey), Helal Al Alawi (trainer)
5.30pm: Maiden (PA) Dh80,000 1,400m
Winner: Raniah, Noel Garbutt, Ernst Oertel
6pm: Handicap (PA) Dh90,000 2,200m
Winner: Saarookh, Richard Mullen, Ana Mendez
6.30pm: Sheikh Zayed bin Sultan Al Nahyan Jewel Crown (PA) Rated Conditions Dh125,000 1,600m
Winner: RB Torch, Tadhg O’Shea, Eric Lemartinel
7pm: Al Wathba Stallions Cup Handicap Dh70,000 1,600m
Winner: MH Wari, Antonio Fresu, Elise Jeane
7.30pm: Handicap Dh90,000 1,600m
Winner: Mailshot, Royston Ffrench, Salem bin Ghadayer
Stage 5 results
1 Tadej Pogacar (SLO) UAE Team Emirates 3:48:53
2 Alexey Lutsenko (KAZ) Astana Pro Team -
3 Adam Yates (GBR) Mitchelton-Scott -
4 David Gaudu (FRA) Groupama-FDJ 0:00:04
5 Ilnur Zakarin (RUS) CCC Team 0:00:07
General Classification:
1 Adam Yates (GBR) Mitchelton-Scott 20:35:04
2 Tadej Pogacar (SlO) UAE Team Emirates 0:01:01
3 Alexey Lutsenko (KAZ) Astana Pro Team 0:01:33
4 David Gaudu (FRA) Groupama-FDJ 0:01:48
5 Rafał Majka (POL) Bora-Hansgrohe 0:02:11
The specs: Rolls-Royce Cullinan
Price, base: Dh1 million (estimate)
Engine: 6.75-litre twin-turbo V12
Transmission: Eight-speed automatic
Power: 563hp @ 5,000rpm
Torque: 850Nm @ 1,600rpm
Fuel economy, combined: 15L / 100km
Indoor Cricket World Cup - Sept 16-20, Insportz, Dubai
Killing of Qassem Suleimani
