Latika Chawla and her husband Sandeep Chawla founders of GiftBag.ae. Ms Chawla described competition in the online delivery market as 'fierce'. Pawan Singh / The National
Latika Chawla and her husband Sandeep Chawla founders of GiftBag.ae. Ms Chawla described competition in the online delivery market as 'fierce'. Pawan Singh / The National
Latika Chawla and her husband Sandeep Chawla founders of GiftBag.ae. Ms Chawla described competition in the online delivery market as 'fierce'. Pawan Singh / The National
Latika Chawla and her husband Sandeep Chawla founders of GiftBag.ae. Ms Chawla described competition in the online delivery market as 'fierce'. Pawan Singh / The National

Generation start-up: GiftBag.ae looks to expand regionally as online demand grows


Fareed Rahman
  • English
  • Arabic

Company profile

Name: GiftBag.ae

Based: Dubai

Founded: 2011

Number of employees: 4

Sector: E-commerce

Funding: Self-funded to date

GiftBag.ae, an online platform in Dubai that specialises in delivering gifts, intends to expand to Saudi Arabia and other countries as internet use and demand for online shopping grow amid the coronavirus pandemic.

The company, which sells items such as chocolates, cakes, flowers, balloons and sweets on its website, was started by Latika Chawla and her husband Sandeep Chawla in 2011.

It also offers gift consultations and personalised services through live chat sessions and several other products.

“With the advent of Covid-19, we saw a huge surge in demand during the second quarter. In general, the economy has [registered] a sudden increase in online shopping. We had to increase our marketing budgets to reach out to end consumers and added more on-demand delivery partners to facilitate deliveries,” Ms Chawla says.

Sales increased by more than 150 per cent during the second quarter, compared to the same period last year, she says.

The company received orders from clients in Egypt, India and other countries for the delivery of gifts to their loved ones who remained in the UAE due to movement restrictions put in place after the outbreak of Covid-19.

For instance, a wife in Egypt wanted personalised chocolates delivered to her husband in Abu Dhabi on their 17th wedding anniversary – the first anniversary they have spent apart.

The company also took a sales order from a father in India who wanted a special cake to be delivered to his daughter on her fourth birthday in Dubai, as he could not travel to the UAE due to the travel restrictions.

“We realised just how many people were stranded in other parts of the world, away from their loved ones, and their need to connect on special occasions with a special gift.”

Ms Chawla first identified an opportunity in the e-commerce sector about nine years ago as Amazon.com and Souq.com were becoming popular. She had taken note of the absence of an online platform to sell gifts on special occasions such as Eid and other festivals.

“The aim was mainly to bridge the gap in the e-commerce sector for gift deliveries. There were many bakeries and florists out there who did not have the right platform to reach the growing audiences moving towards online shopping,” Ms Chawla says.

The couple were keen to make their mark on the business world.

“We [had] just got married and were a new couple at that time and thought: ‘let us do a venture together’. E-commerce was just starting up and we thought it was the right time to start with gift deliveries,” says Ms Chawla, who was born and raised in Dubai.

She did not reveal how much they invested to launch the company, which is currently profitable, with 15,000 to 20,000 people visiting the site each month. It also receives between 150 to 200 orders a month from customers looking to buy gifts.

“We aim to move towards a gift-focused marketplace – both multi-vendor and multi-category. Currently operating in the UAE only, we are looking forward to establishing our presence in Saudi Arabia, India and Australia.”

The company plans to raise money and is seeking investors “who will help us grow and take our expansion to the next step as a gift delivery marketplace, in [the] UAE and beyond”.

Start-ups in the Middle East and North Africa secured $659 million (Dh2.4 billion) in funding in the first half of this year, a year-on-year increase of 35 per cent, according to data platform Magnitt.

The UAE received the largest share of funds raised while Egypt was ranked first in terms of the number of deals, accounting for 25 per cent of the Mena region’s total. E-commerce accounted for 14 per cent of all deals, the data shows.

The UAE is supporting start-ups with various investment initiatives. Abu Dhabi committed Dh535m to a new fund that will invest in start-ups as part of the emirate’s Ghadan 21 programme.

Dubai, which has formed a number of technology accelerator and start-up hubs, recorded an 83 per cent year-on-year increase in the number of e-commerce business licences issued in the first half as consumer demand for online shopping grew during the Covid-19 pandemic.

The emirate’s Department of Economic Development issued its DED Trader licence to 1,947 new businesses during the period, up from 1,064 in the first six months of last year, it said this month.

Competition in the local marketplace “is fierce, with the big players and their funding hijacking market share and visibility”, Ms Chawla says.

“In addition, almost all individual bakeries and florists have set up their own e-commerce stores.”

Q&A with Latika Chawla, co-founder of Giftbag.ae

What already successful start-up do you wish you had started?

Just out of university, in 2004,  Sandeep created a social portal for our group of friends to connect, post pictures and message each other after we all went separate ways. Little did we know that Mark Zuckerberg was creating something similar at the same time that took the entire world by storm. If only we had the vision and a Harvard degree. At that time, we could have also pursued our concept further.

What is your next big dream?

To be the "go to" app or brand for gift delivery in the region – for both vendors and consumers.

What new skills have you learnt in the process of launching a start-up?

Running a business, especially a small business, has taught us that no task is smaller than the other. We have invested as much time and effort in delivering gifts and personally talking to our customers as we have in accounting, marketing and other business tasks. Being a marketer, I have tried to be up to date with digital and social marketing skills to help with my business.

Auron Mein Kahan Dum Tha

Starring: Ajay Devgn, Tabu, Shantanu Maheshwari, Jimmy Shergill, Saiee Manjrekar

Director: Neeraj Pandey

Rating: 2.5/5

GAC GS8 Specs

Engine: 2.0-litre 4cyl turbo

Power: 248hp at 5,200rpm

Torque: 400Nm at 1,750-4,000rpm

Transmission: 8-speed auto

Fuel consumption: 9.1L/100km

On sale: Now

Price: From Dh149,900

The specs

Engine: Four electric motors, one at each wheel

Power: 579hp

Torque: 859Nm

Transmission: Single-speed automatic

Price: From Dh825,900

On sale: Now

UK-EU trade at a glance

EU fishing vessels guaranteed access to UK waters for 12 years

Co-operation on security initiatives and procurement of defence products

Youth experience scheme to work, study or volunteer in UK and EU countries

Smoother border management with use of e-gates

Cutting red tape on import and export of food

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%3Cp%3E%3Cstrong%3EEngine%3A%20%3C%2Fstrong%3E2.3-litre%204cyl%20turbo%0D%3Cbr%3E%3Cstrong%3EPower%3A%20%3C%2Fstrong%3E299hp%20at%205%2C500rpm%0D%3Cbr%3E%3Cstrong%3ETorque%3A%20%3C%2Fstrong%3E420Nm%20at%202%2C750rpm%0D%3Cbr%3E%3Cstrong%3ETransmission%3A%20%3C%2Fstrong%3E10-speed%20auto%0D%3Cbr%3E%3Cstrong%3EFuel%20consumption%3A%20%3C%2Fstrong%3E12.4L%2F100km%0D%3Cbr%3E%3Cstrong%3EOn%20sale%3A%20%3C%2Fstrong%3ENow%0D%3Cbr%3E%3Cstrong%3EPrice%3A%20%3C%2Fstrong%3EFrom%20Dh157%2C395%20(XLS)%3B%20Dh199%2C395%20(Limited)%3C%2Fp%3E%0A
MATCH INFO

Karnataka Tuskers 110-5 (10 ovs)

Tharanga 48, Shafiq 34, Rampaul 2-16

Delhi Bulls 91-8 (10 ovs)

Mathews 31, Rimmington 3-28

Karnataka Tuskers win by 19 runs

Women’s World T20, Asia Qualifier

UAE results
Beat China by 16 runs
Lost to Thailand by 10 wickets
Beat Nepal by five runs
Beat Hong Kong by eight wickets
Beat Malaysia by 34 runs

Standings (P, W, l, NR, points)

1. Thailand 5 4 0 1 9
2. UAE 5 4 1 0 8
3. Nepal 5 2 1 2 6
4. Hong Kong 5 2 2 1 5
5. Malaysia 5 1 4 0 2
6. China 5 0 5 0 0

Final
Thailand v UAE, Monday, 7am

Global state-owned investor ranking by size

1.

United States

2.

China

3.

UAE

4.

Japan

5

Norway

6.

Canada

7.

Singapore

8.

Australia

9.

Saudi Arabia

10.

South Korea

Ferrari 12Cilindri specs

Engine: naturally aspirated 6.5-liter V12

Power: 819hp

Torque: 678Nm at 7,250rpm

Price: From Dh1,700,000

Available: Now

Specs

Engine: Duel electric motors
Power: 659hp
Torque: 1075Nm
On sale: Available for pre-order now
Price: On request

AL%20BOOM
%3Cp%20style%3D%22text-align%3Ajustify%3B%22%3E%26nbsp%3B%26nbsp%3B%26nbsp%3BDirector%3AAssad%20Al%20Waslati%26nbsp%3B%3C%2Fp%3E%0A%3Cp%20style%3D%22text-align%3Ajustify%3B%22%3E%0DStarring%3A%20Omar%20Al%20Mulla%2C%20Badr%20Hakami%20and%20Rehab%20Al%20Attar%0D%3Cbr%3E%0D%3Cbr%3EStreaming%20on%3A%20ADtv%0D%3Cbr%3E%0D%3Cbr%3ERating%3A%203.5%2F5%0D%3Cbr%3E%0D%3Cbr%3E%3C%2Fp%3E%0A
Profile Idealz

Company: Idealz

Founded: January 2018

Based: Dubai

Sector: E-commerce

Size: (employees): 22

Investors: Co-founders and Venture Partners (9 per cent)

Marathon results

Men:

 1. Titus Ekiru(KEN) 2:06:13 

2. Alphonce Simbu(TAN) 2:07:50 

3. Reuben Kipyego(KEN) 2:08:25 

4. Abel Kirui(KEN) 2:08:46 

5. Felix Kemutai(KEN) 2:10:48  

Women:

1. Judith Korir(KEN) 2:22:30 

2. Eunice Chumba(BHR) 2:26:01 

3. Immaculate Chemutai(UGA) 2:28:30 

4. Abebech Bekele(ETH) 2:29:43 

5. Aleksandra Morozova(RUS) 2:33:01  

Conflict, drought, famine

Estimates of the number of deaths caused by the famine range from 400,000 to 1 million, according to a document prepared for the UK House of Lords in 2024.
It has been claimed that the policies of the Ethiopian government, which took control after deposing Emperor Haile Selassie in a military-led revolution in 1974, contributed to the scale of the famine.
Dr Miriam Bradley, senior lecturer in humanitarian studies at the University of Manchester, has argued that, by the early 1980s, “several government policies combined to cause, rather than prevent, a famine which lasted from 1983 to 1985. Mengistu’s government imposed Stalinist-model agricultural policies involving forced collectivisation and villagisation [relocation of communities into planned villages].
The West became aware of the catastrophe through a series of BBC News reports by journalist Michael Buerk in October 1984 describing a “biblical famine” and containing graphic images of thousands of people, including children, facing starvation.

Band Aid

Bob Geldof, singer with the Irish rock group The Boomtown Rats, formed Band Aid in response to the horrific images shown in the news broadcasts.
With Midge Ure of the band Ultravox, he wrote the hit charity single Do They Know it’s Christmas in December 1984, featuring a string of high-profile musicians.
Following the single’s success, the idea to stage a rock concert evolved.
Live Aid was a series of simultaneous concerts that took place at Wembley Stadium in London, John F Kennedy Stadium in Philadelphia, the US, and at various other venues across the world.
The combined event was broadcast to an estimated worldwide audience of 1.5 billion.

UAE currency: the story behind the money in your pockets
Company%20profile
%3Cp%3E%3Cstrong%3ECompany%20name%3A%3C%2Fstrong%3E%20Fasset%0D%3Cbr%3E%3Cstrong%3EStarted%3A%20%3C%2Fstrong%3E2019%0D%3Cbr%3E%3Cstrong%3EFounders%3A%3C%2Fstrong%3E%20Mohammad%20Raafi%20Hossain%2C%20Daniel%20Ahmed%0D%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20Dubai%0D%3Cbr%3E%3Cstrong%3ESector%3A%20%3C%2Fstrong%3EFinTech%0D%3Cbr%3E%3Cstrong%3EInitial%20investment%3A%3C%2Fstrong%3E%20%242.45%20million%0D%3Cbr%3E%3Cstrong%3ECurrent%20number%20of%20staff%3A%3C%2Fstrong%3E%2086%0D%3Cbr%3E%3Cstrong%3EInvestment%20stage%3A%3C%2Fstrong%3E%20Pre-series%20B%0D%3Cbr%3E%3Cstrong%3EInvestors%3A%3C%2Fstrong%3E%20Investcorp%2C%20Liberty%20City%20Ventures%2C%20Fatima%20Gobi%20Ventures%2C%20Primal%20Capital%2C%20Wealthwell%20Ventures%2C%20FHS%20Capital%2C%20VN2%20Capital%2C%20local%20family%20offices%3C%2Fp%3E%0A
Our legal advisor

Ahmad El Sayed is Senior Associate at Charles Russell Speechlys, a law firm headquartered in London with offices in the UK, Europe, the Middle East and Hong Kong.

Experience: Commercial litigator who has assisted clients with overseas judgments before UAE courts. His specialties are cases related to banking, real estate, shareholder disputes, company liquidations and criminal matters as well as employment related litigation. 

Education: Sagesse University, Beirut, Lebanon, in 2005.

The National's picks

4.35pm: Tilal Al Khalediah
5.10pm: Continous
5.45pm: Raging Torrent
6.20pm: West Acre
7pm: Flood Zone
7.40pm: Straight No Chaser
8.15pm: Romantic Warrior
8.50pm: Calandogan
9.30pm: Forever Young

What can victims do?

Always use only regulated platforms

Stop all transactions and communication on suspicion

Save all evidence (screenshots, chat logs, transaction IDs)

Report to local authorities

Warn others to prevent further harm

Courtesy: Crystal Intelligence

Victims%20of%20the%202018%20Parkland%20school%20shooting
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Meg%202%3A%20The%20Trench
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Dust and sand storms compared

Sand storm

  • Particle size: Larger, heavier sand grains
  • Visibility: Often dramatic with thick "walls" of sand
  • Duration: Short-lived, typically localised
  • Travel distance: Limited 
  • Source: Open desert areas with strong winds

Dust storm

  • Particle size: Much finer, lightweight particles
  • Visibility: Hazy skies but less intense
  • Duration: Can linger for days
  • Travel distance: Long-range, up to thousands of kilometres
  • Source: Can be carried from distant regions
Mercedes-AMG GT 63 S E Performance: the specs

Engine: 4.0-litre twin-turbo V8 plus rear-mounted electric motor

Power: 843hp at N/A rpm

Torque: 1470Nm N/A rpm

Transmission: 9-speed auto

Fuel consumption: 8.6L/100km

On sale: October to December

Price: From Dh875,000 (estimate)

The years Ramadan fell in May

1987

1954

1921

1888

Pakistan Super League

Previous winners

2016 Islamabad United

2017 Peshawar Zalmi

2018 Islamabad United

2019 Quetta Gladiators

 

Most runs Kamran Akmal – 1,286

Most wickets Wahab Riaz –65

Company profile

Name: GiftBag.ae

Based: Dubai

Founded: 2011

Number of employees: 4

Sector: E-commerce

Funding: Self-funded to date