Amazon, the world's largest e-commerce retailer, has upped its investment in India, as it looks to improve customer experience and increase its market share in Asia's third-largest economy.
This month, the company launched Amazon Air in India, its dedicated air cargo service that will significantly increase the speed of deliveries to customers.
Amazon's partnership with a third-party airline to set up Amazon Air is the first such deal in India, where online shopping is booming.
“Amazon Air comes to India at an important time,” says Akhil Saxena, vice president of customer fulfilment at Amazon.
“Our investment in Amazon Air will further improve the delivery experience for our customers in India. The launch will support over 1.1 million sellers in India, [also] enabling growth for ancillary businesses such as transportation and aviation.”
Watch: Amazon drones to make deliveries in California and Texas
As the online shopping sector grows, companies in India are working on strategies to meet the soaring orders of customers and the constant demand for speedier deliveries.
Solutions could include cargo planes, the expansion of transport networks to remote areas of the country and even experimenting with delivery by drones.
“Amazon has gotten the customer used to fast, same or next-day delivery,” says Michael Strong, head of growth at Blowhorn, a Bengaluru-based logistics provider.
“So, if you're going to move more of your [merchandise] volume [on] to your website, you need to provide a [delivery] experience that's very similar to that.”
The e-commerce market in India grew by 21.5 per cent last year to reach $74.8 billion and is expected to reach $350 billion by 2030, according to estimates by the India Brand Equity Foundation.
The sector is being driven by a growing number of internet users in the country, aided by cheaper data packages sold by telecoms operators.
The country's online shopper base is projected to more than double to 350 million by 2026, up from the current 150 million.
There is potential for further growth, IBEF data shows.
With more than 780 million citizens online, India is home to the second-largest number of internet users in the world after China, according to Redseer Strategy Consultants.
The consultancy forecasts that the number of e-commerce logistics shipments in India will surge four times by 2026 compared to 2021 to reach almost $9 billion, making it one of the largest and fastest growing markets globally.
However, e-commerce requires a logistics system that can keep up with its consumers.
E-commerce logistics, which solves the niche problems, is a growing industry in India.
Traditional logistics providers have largely been unable to provide the same level of service for online retailers and have instead been “relegated to providing basic shipping and delivery services”, says Redseer.
There is a lot still to be done to improve e-commerce logistics services in India, retailers say.
“The delivery dynamics in India is quite challenging,” says Manoj Jain, director of Harbour 9, an online clothing store that uses third-party delivery companies to fulfil its orders.
There are delays and some parts of the country are not serviceable, he says.
“There’s a constant backlash that digital-only brands face from the customers, raising alarm over non-delivery of products,” says Mr Jain.
“The logistics industry infrastructure is in a better shape than earlier but there’s still room for making the operations and communications increasingly transparent and streamlined between the sender and recipient.”
Dhruv Toshniwal, founder of e-commerce apparel brand The Pant Project, says finding accurate locations and addresses, particularly in smaller towns in India, is an issue when it comes to deliveries.
This leads to a high “probability of return to origin parcels, thus increasing overall logistical costs”, he says.
Extreme seasons in India can also spoil goods if they are not handled appropriately.
“Given the varying climates of India, the handling of packages is challenging during certain months, for example monsoon, and it is important to have the right packaging for your product to ensure that it reaches customers in good shape,” Mr Toshniwal says.
Providing fast delivery has helped brands such as online perfume retailer Upsilon gain “a lot of attention”, says Neeraj Bhensdadia, the company's co-founder.
Upsilon has used most of India's major logistics companies to deliver its products, which it offers via marketplaces such as Amazon and Flipkart, as well as its own website.
The biggest challenge is to tap into all the cities and areas to deliver the product. Not all areas are catered for by big companies and Upsilon relies on India Post to reach them, he says.
“As much helpful the medium is, the product takes time to reach the customer,” he adds.
Analysts say Amazon's move of introducing a dedicated air cargo service will further shake up the logistics sector in India, especially in terms of the speed of delivery. It can also help Amazon gain more market share.
“This is a positive move for the industry, as it may encourage a faster migration from offline to online, driven by higher value categories due to reliable shipments,” says Barnik Maitra, managing partner at consultancy Arthur D Little in India.
“Seamless delivery and returns have made e-commerce nearly 40 per cent-plus of the total retail [sector] in [the] US. India is barely at 10 per cent penetration, so a move like this could accelerate faster adoption of online retail.”
A reliable, faster delivery service can give Amazon a competitive advantage over Walmart-owned Flipkart, its biggest rival in India, as well as over specialised e-commerce companies, such as fashion platform Myntra and beauty products seller Nykka, Mr Maitra says.
Amazon's aircraft, a Boeing 737-800 plane operated by Quikjet Cargo Airlines, will transport Amazon customer shipments to cities including Hyderabad, Bangalore, Delhi and Mumbai.
“Having a dedicated service will also be more economical in the long run as shipments scale,” Mr Maitra says.
Mithun Srivatsa, co-founder and chief executive of logistics company Blowhorn, says he does not see Amazon's initiative as competition to his operations. Instead, the move is “a validation of the thesis [that] e-commerce deliveries are getting faster”.
I feel in the next two to three years, [with] more electrification, more autonomous vehicles such as drones, these things will kind of light up the Indian ecommerce market
Mithun Srivatsa,
co-founder and chief executive of logistics company Blowhorn
His company is focusing on reaching smaller towns, which Mr Srivatsa says are seeing strong e-commerce growth.
Blowhorn has also been trialling deliveries using drones and Mr Srivatsa says that mode of delivery is still at a very “nascent” stage.
While regulations will need to be formulated before drone deliveries can really take off, they have a great future in India, Mr Srivatsa says.
“I feel in the next two to three years, [with] more electrification, more autonomous vehicles such as drones, these things will kind of light up the Indian e-commerce market,” he adds.
Gurugram's Zyngo EV Mobility, which describes itself as India's largest electric vehicle logistics platform for the e-commerce industry, is also reaping the benefits of the fast-growing sector.
With a fleet of more than 1,200 leased electric vehicles, Zyngo is carrying out 500,000 last-mile deliveries a month.
“To meet the growing demand, e-commerce companies in India will have to deploy new vehicles, of all sizes, ranges and payloads, in this decade,” says Prateek Rao, founder and chief executive of Zyngo, which counts Amazon, Zomato, Swiggy, Flipkart, BigBasket and JioMart among its clients.
Reducing the distance between stops and using more fuel-efficient vehicles helps to bring costs down and improve profitability, he says.
“The e-commerce sector is rapidly evolving, shaped by new technologies, demands,” says Mr Rao.
“We are adapting every day to meet the demand of e-commerce deliveries in several ways. One is by increasing our fleet while reducing emissions and improving efficiency. Another is by utilising technology, such as real-time tracking and route optimisation software, to improve the accuracy and speed of deliveries.”
As the e-commerce sector continues its upwards trajectory in the country, Mr Rao says India's journey when its comes to deliveries is only beginning.
“This is just the start,” he says.
Company%20profile
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Name: Brendalle Belaza
From: Crossing Rubber, Philippines
Arrived in the UAE: 2007
Favourite place in Abu Dhabi: NYUAD campus
Favourite photography style: Street photography
Favourite book: Harry Potter
Sui Dhaaga: Made in India
Director: Sharat Katariya
Starring: Varun Dhawan, Anushka Sharma, Raghubir Yadav
3.5/5
Blonde
%3Cp%3E%3Cstrong%3EDirector%3A%20%3C%2Fstrong%3EAndrew%20Dominik%3Cbr%3E%3Cstrong%3EStars%3A%20%3C%2Fstrong%3EAna%20de%20Armas%2C%20Adrien%20Brody%2C%20Bobby%20Cannavale%3Cbr%3E%3Cstrong%3ERating%3A%20%3C%2Fstrong%3E3%2F5%3Cbr%3E%3C%2Fp%3E%0A
Global state-owned investor ranking by size
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1.
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United States
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2.
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China
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3.
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UAE
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4.
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Japan
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5
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Norway
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6.
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Canada
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Singapore
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Australia
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9.
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Saudi Arabia
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South Korea
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COMPANY%20PROFILE
%3Cp%3E%3Cstrong%3ECompany%20name%3A%3C%2Fstrong%3E%20Switch%20Foods%3Cbr%3E%3Cstrong%3EStarted%3A%3C%2Fstrong%3E%202022%3Cbr%3E%3Cstrong%3EFounder%3A%3C%2Fstrong%3E%20Edward%20Hamod%3Cbr%3E%3Cstrong%3EBased%3A%3C%2Fstrong%3E%20Abu%20Dhabi%2C%20UAE%3Cbr%3E%3Cstrong%3EIndustry%3A%3C%2Fstrong%3E%20Plant-based%20meat%20production%3Cbr%3E%3Cstrong%3ENumber%20of%20employees%3A%3C%2Fstrong%3E%2034%3Cbr%3E%3Cstrong%3EFunding%3A%3C%2Fstrong%3E%20%246.5%20million%3Cbr%3E%3Cstrong%3EFunding%20round%3A%3C%2Fstrong%3E%20Seed%3Cbr%3E%3Cstrong%3EInvestors%3A%3C%2Fstrong%3E%20Based%20in%20US%20and%20across%20Middle%20East%3C%2Fp%3E%0A
At Eternity’s Gate
Director: Julian Schnabel
Starring: Willem Dafoe, Oscar Isaacs, Mads Mikkelsen
Three stars
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Real estate tokenisation project
Dubai launched the pilot phase of its real estate tokenisation project last month.
The initiative focuses on converting real estate assets into digital tokens recorded on blockchain technology and helps in streamlining the process of buying, selling and investing, the Dubai Land Department said.
Dubai’s real estate tokenisation market is projected to reach Dh60 billion ($16.33 billion) by 2033, representing 7 per cent of the emirate’s total property transactions, according to the DLD.
Fight card
1. Featherweight 66kg: Ben Lucas (AUS) v Ibrahim Kendil (EGY)
2. Lightweight 70kg: Mohammed Kareem Aljnan (SYR) v Alphonse Besala (CMR)
3. Welterweight 77kg:Marcos Costa (BRA) v Abdelhakim Wahid (MAR)
4. Lightweight 70kg: Omar Ramadan (EGY) v Abdimitalipov Atabek (KGZ)
5. Featherweight 66kg: Ahmed Al Darmaki (UAE) v Kagimu Kigga (UGA)
6. Catchweight 85kg: Ibrahim El Sawi (EGY) v Iuri Fraga (BRA)
7. Featherweight 66kg: Yousef Al Husani (UAE) v Mohamed Allam (EGY)
8. Catchweight 73kg: Mostafa Radi (PAL) v Ahmed Abdelraouf of Egypt (EGY)
9. Featherweight 66kg: Jaures Dea (CMR) v Andre Pinheiro (BRA)
10. Catchweight 90kg: Tarek Suleiman (SYR) v Juscelino Ferreira (BRA)
Benefits of first-time home buyers' scheme
- Priority access to new homes from participating developers
- Discounts on sales price of off-plan units
- Flexible payment plans from developers
- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
The specs
Engine: 2.0-litre 4-cyl turbo
Power: 201hp at 5,200rpm
Torque: 320Nm at 1,750-4,000rpm
Transmission: 6-speed auto
Fuel consumption: 8.7L/100km
Price: Dh133,900
On sale: now
'Brazen'
Director: Monika Mitchell
Starring: Alyssa Milano, Sam Page, Colleen Wheeler
Rating: 3/5
The specs
Engine: 4.0-litre flat-six
Torque: 450Nm at 6,100rpm
Transmission: 7-speed PDK auto or 6-speed manual
Fuel economy, combined: 13.8L/100km
On sale: Available to order now
UAE currency: the story behind the money in your pockets
Read more about the coronavirus
The biog
Name: Shamsa Hassan Safar
Nationality: Emirati
Education: Degree in emergency medical services at Higher Colleges of Technology
Favourite book: Between two hearts- Arabic novels
Favourite music: Mohammed Abdu and modern Arabic songs
Favourite way to spend time off: Family visits and spending time with friends
F1 The Movie
Starring: Brad Pitt, Damson Idris, Kerry Condon, Javier Bardem
Director: Joseph Kosinski
Rating: 4/5
SPEC%20SHEET%3A%20APPLE%20IPHONE%2014%20PRO%20MAX
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Sinopharm vaccine explained
The Sinopharm vaccine was created using techniques that have been around for decades.
“This is an inactivated vaccine. Simply what it means is that the virus is taken, cultured and inactivated," said Dr Nawal Al Kaabi, chair of the UAE's National Covid-19 Clinical Management Committee.
"What is left is a skeleton of the virus so it looks like a virus, but it is not live."
This is then injected into the body.
"The body will recognise it and form antibodies but because it is inactive, we will need more than one dose. The body will not develop immunity with one dose," she said.
"You have to be exposed more than one time to what we call the antigen."
The vaccine should offer protection for at least months, but no one knows how long beyond that.
Dr Al Kaabi said early vaccine volunteers in China were given shots last spring and still have antibodies today.
“Since it is inactivated, it will not last forever," she said.
MATCH INFO
FA Cup fifth round
Chelsea v Manchester United, Monday, 11.30pm (UAE), BeIN Sports
The%20National%20selections
%3Cp%3E%3Cspan%20style%3D%22font-size%3A%2014px%3B%22%3E6pm%3A%20Go%20Soldier%20Go%3Cbr%3E6.35pm%3A%20Man%20Of%20Promise%3Cbr%3E7.10pm%3A%20Withering%3Cbr%3E7.45pm%3A%20Mawj%3Cbr%3E8.20pm%3A%20Falling%20Shadow%3Cbr%3E8.55pm%3A%20Law%20Of%20Peace%3Cbr%3E9.30pm%3A%20Naval%20Power%3Cbr%3E10.05pm%3A%20The%20Attorney%3C%2Fspan%3E%3C%2Fp%3E%0A
Quick pearls of wisdom
Focus on gratitude: And do so deeply, he says. “Think of one to three things a day that you’re grateful for. It needs to be specific, too, don’t just say ‘air.’ Really think about it. If you’re grateful for, say, what your parents have done for you, that will motivate you to do more for the world.”
Know how to fight: Shetty married his wife, Radhi, three years ago (he met her in a meditation class before he went off and became a monk). He says they’ve had to learn to respect each other’s “fighting styles” – he’s a talk it-out-immediately person, while she needs space to think. “When you’re having an argument, remember, it’s not you against each other. It’s both of you against the problem. When you win, they lose. If you’re on a team you have to win together.”
Key facilities
- Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
- Premier League-standard football pitch
- 400m Olympic running track
- NBA-spec basketball court with auditorium
- 600-seat auditorium
- Spaces for historical and cultural exploration
- An elevated football field that doubles as a helipad
- Specialist robotics and science laboratories
- AR and VR-enabled learning centres
- Disruption Lab and Research Centre for developing entrepreneurial skills
COMPANY PROFILE
Name: Kumulus Water
Started: 2021
Founders: Iheb Triki and Mohamed Ali Abid
Based: Tunisia
Sector: Water technology
Number of staff: 22
Investment raised: $4 million
Results
Stage Two:
1. Mark Cavendish (GBR) QuickStep-AlphaVinyl 04:20:45
2. Jasper Philipsen (BEL) Alpecin-Fenix
3. Pascal Ackermann (GER) UAE Team Emirates
4. Olav Kooij (NED) Jumbo-Visma
5. Arnaud Demare (FRA) Groupama-FDJ
General Classification:
1. Jasper Philipsen (BEL) Alpecin-Fenix 09:03:03
2. Dmitry Strakhov (RUS) Gazprom-Rusvelo 00:00:04
3. Mark Cavendish (GBR) QuickStep-AlphaVinyl 00:00:06
4. Sam Bennett (IRL) Bora-Hansgrohe 00:00:10
5. Pascal Ackermann (GER) UAE Team Emirates 00:00:12
The Bio
Ram Buxani earned a salary of 125 rupees per month in 1959
Indian currency was then legal tender in the Trucial States.
He received the wages plus food, accommodation, a haircut and cinema ticket twice a month and actuals for shaving and laundry expenses
Buxani followed in his father’s footsteps when he applied for a job overseas
His father Jivat Ram worked in general merchandize store in Gibraltar and the Canary Islands in the early 1930s
Buxani grew the UAE business over several sectors from retail to financial services but is attached to the original textile business
He talks in detail about natural fibres, the texture of cloth, mirrorwork and embroidery
Buxani lives by a simple philosophy – do good to all
The specs
Engine: 3.0-litre 6-cyl turbo
Power: 435hp at 5,900rpm
Torque: 520Nm at 1,800-5,500rpm
Transmission: 9-speed auto
Price: from Dh498,542
On sale: now
Second Test
In Dubai
Pakistan 418-5 (declared)
New Zealand 90 and 131-2 (follow on)
Day 3: New Zealand trail by 197 runs with 8 wickets remaining
Specs
Engine: Duel electric motors
Power: 659hp
Torque: 1075Nm
On sale: Available for pre-order now
Price: On request
Fines for littering
In Dubai:
Dh200 for littering or spitting in the Dubai Metro
Dh500 for throwing cigarette butts or chewing gum on the floor, or littering from a vehicle.
Dh1,000 for littering on a beach, spitting in public places, throwing a cigarette butt from a vehicle
In Sharjah and other emirates
Dh500 for littering - including cigarette butts and chewing gum - in public places and beaches in Sharjah
Dh2,000 for littering in Sharjah deserts
Dh500 for littering from a vehicle in Ras Al Khaimah
Dh1,000 for littering from a car in Abu Dhabi
Dh1,000 to Dh100,000 for dumping waste in residential or public areas in Al Ain
Dh10,000 for littering at Ajman's beaches
KILLING OF QASSEM SULEIMANI
MANDOOB
%3Cp%3EDirector%3A%20Ali%20Kalthami%3C%2Fp%3E%0A%3Cp%3EStarring%3A%20Mohammed%20Dokhei%2C%20Sarah%20Taibah%2C%20Hajar%20Alshammari%3C%2Fp%3E%0A%3Cp%3ERating%3A%204%2F5%3C%2Fp%3E%0A%3Cp%3E%3C%2Fp%3E%0A
Company%20Profile
%3Cp%3E%3Cstrong%3ECompany%20name%3A%20%3C%2Fstrong%3ENamara%0D%3Cbr%3E%3Cstrong%3EStarted%3A%20%3C%2Fstrong%3EJune%202022%0D%3Cbr%3E%3Cstrong%3EFounder%3A%20%3C%2Fstrong%3EMohammed%20Alnamara%0D%3Cbr%3E%3Cstrong%3EBased%3A%20%3C%2Fstrong%3EDubai%20%0D%3Cbr%3E%3Cstrong%3ESector%3A%20%3C%2Fstrong%3EMicrofinance%0D%3Cbr%3E%3Cstrong%3ECurrent%20number%20of%20staff%3A%20%3C%2Fstrong%3E16%0D%3Cbr%3E%3Cstrong%3EInvestment%20stage%3A%20%3C%2Fstrong%3ESeries%20A%0D%3Cbr%3E%3Cstrong%3EInvestors%3A%20%3C%2Fstrong%3EFamily%20offices%0D%3Cbr%3E%3C%2Fp%3E%0A
The specs
Engine: 2.0-litre 4-cylinder turbo
Power: 258hp from 5,000-6,500rpm
Torque: 400Nm from 1,550-4,000rpm
Transmission: Eight-speed auto
Fuel consumption: 6.1L/100km
Price: from Dh362,500
On sale: now
Read more from Aya Iskandarani
How to protect yourself when air quality drops
Install an air filter in your home.
Close your windows and turn on the AC.
Shower or bath after being outside.
Wear a face mask.
Stay indoors when conditions are particularly poor.
If driving, turn your engine off when stationary.
UAE currency: the story behind the money in your pockets
Most%20polluted%20cities%20in%20the%20Middle%20East
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Gothia Cup 2025
4,872 matches
1,942 teams
116 pitches
76 nations
26 UAE teams
15 Lebanese teams
2 Kuwaiti teams
Company%20profile
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The specs
Engine: 3.0-litre six-cylinder turbo
Power: 398hp from 5,250rpm
Torque: 580Nm at 1,900-4,800rpm
Transmission: Eight-speed auto
Fuel economy, combined: 6.5L/100km
On sale: December
Price: From Dh330,000 (estimate)
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