Mashreq Bank says unemployment is the biggest risk to retail lending. Reuters
Mashreq Bank says unemployment is the biggest risk to retail lending. Reuters

Mashreq widens Alipay options for rising number of Chinese tourists to the UAE



Mashreq Bank is expanding its partnership with Chinese mobile payments provider Alipay to 1,000 retailers within the next three months, from 150 now, as it seeks to capitalise on the influx of Chinese visitors.

In February, the Dubai-based lender entered into a tie-up with Alipay, which is one of the world’s largest online and mobile payment platforms with 600 million active users in China. The partnership with Mashreq enables Chinese customers to carry out payments at merchant outlets in the UAE using Alipay digital wallets on smartphones and tablets.

"I predict 20 to 25 per cent of all purchases made by Chinese visitors to the UAE in the next 12 months will be through Alipay," Pankaj Kundra, head of payments at Mashreq Bank, told The National.

He declined to reveal the total value of Mashreq transactions using Alipay – saying only the figure is in the “tens of millions of dirhams” and that the volume of Alipay transactions in the UAE rose 16 times between April and the end of June.

Dubai is raising its profile in China to attract more tourists after their number surged 9 per cent in the first half of 2018 to 453,000 from the same period in 2017, according to figures from Dubai Tourism. The UAE introduced visa-on-arrival for Chinese nationals in 2016 to help boost tourism.

So far, 150 of Mashreq’s retail partners have been equipped with the technology to facilitate Alipay transactions, Mr Kundra said.

The bank has identified around 1,000 merchants it views as appealing to Chinese tourists – including fashion, luxury goods, jewellery brands and hotels – and aims to enable the remaining 85 per cent over the next two to three months.  

Mr Kundra said he forecasts “significant exponential growth” in take-up of Alipay in the UAE over the coming months, especially as Mashreq ramps up efforts to market its Alipay partnership to Chinese visitors at Dubai airports and other locations.

“Earlier in the year, we realised that the Chinese are among the dominant nationalities visiting the UAE and their numbers are growing,” he said.

“With a high proportion of them opting to use mobile rather than card payment methods, it was imperative for us to embed our machines with the capability to give them the choice.”

Dubai organisations and companies are partnering with Chinese companies to facilitate their visit to the emirate.

Dubai Tourism signed an agreement with China's internet giant Tencent – owner of messaging service WeChat – in May, to help promote the emirate as a destination of choice for Chinese tourists. It also has a partnership with Huawei, under which the smartphone manufacturer loads devices with cinematic content to market Dubai.

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Though new to overseas markets, Chinese mobile payment brands are gaining popularity among Chinese tourists, many of whom use platforms such as Alipay back home.

A survey by research companies Nielsen in February found that 65 per cent of Chinese tourists said they used Alipay when travelling overseas, and 94 per cent said that if vendors and merchants in their destination countries offered them the option to use it, they would consider doing so.

In addition, 92 per cent of respondents said they would give “greater consideration” to retailers who accept Alipay, according to Nielsen.

A similar tie-up between Alipay and Middle East payment solutions firm Network International in July is “healthy competition” for Mashreq, said Mr Kundra. “Ultimately, it will expand the [mobile payments] ecosystem and that’s a good thing.”

Online payments in general are increasingly common in the region, which not so long ago prized “cash as king”. Around 40 per cent of all Mashreq’s credit card transactions are conducted online rather than in bricks-and-mortar stores, and the figure grew 65 per cent year-on-year in 2017, Mr Kundra said. The sector will continue to witness high double-digit growth over the next 12-24 months, he added.

Mashreq reported a 1 per cent increase in year-on-year net profit for the second quarter of 2018 to Dh563m.

Test

Director: S Sashikanth

Cast: Nayanthara, Siddharth, Meera Jasmine, R Madhavan

Star rating: 2/5

Key facilities
  • Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
  • Premier League-standard football pitch
  • 400m Olympic running track
  • NBA-spec basketball court with auditorium
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  • Spaces for historical and cultural exploration
  • An elevated football field that doubles as a helipad
  • Specialist robotics and science laboratories
  • AR and VR-enabled learning centres
  • Disruption Lab and Research Centre for developing entrepreneurial skills
Combating coronavirus
'Lost in Space'

Creators: Matt Sazama, Burk Sharpless, Irwin Allen

Stars: Molly Parker, Toby Stephens, Maxwell Jenkins

Rating: 4/5

In numbers: PKK’s money network in Europe

Germany: PKK collectors typically bring in $18 million in cash a year – amount has trebled since 2010

Revolutionary tax: Investigators say about $2 million a year raised from ‘tax collection’ around Marseille

Extortion: Gunman convicted in 2023 of demanding $10,000 from Kurdish businessman in Stockholm

Drug trade: PKK income claimed by Turkish anti-drugs force in 2024 to be as high as $500 million a year

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Contributions: Hundreds of euros expected from typical Kurdish families and thousands from business owners

TV channel: Kurdish Roj TV accounts frozen and went bankrupt after Denmark fined it more than $1 million over PKK links in 2013 

About Proto21

Date started: May 2018
Founder: Pir Arkam
Based: Dubai
Sector: Additive manufacturing (aka, 3D printing)
Staff: 18
Funding: Invested, supported and partnered by Joseph Group

The%20specs
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Fanney Khan

Producer: T-Series, Anil Kapoor Productions, ROMP, Prerna Arora

Director: Atul Manjrekar

Cast: Anil Kapoor, Aishwarya Rai, Rajkummar Rao, Pihu Sand

Rating: 2/5 

NO OTHER LAND

Director: Basel Adra, Yuval Abraham, Rachel Szor, Hamdan Ballal

Stars: Basel Adra, Yuval Abraham

Rating: 3.5/5

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Fund-raising tips for start-ups

Develop an innovative business concept

Have the ability to differentiate yourself from competitors

Put in place a business continuity plan after Covid-19

Prepare for the worst-case scenario (further lockdowns, long wait for a vaccine, etc.) 

Have enough cash to stay afloat for the next 12 to 18 months

Be creative and innovative to reduce expenses

Be prepared to use Covid-19 as an opportunity for your business

* Tips from Jassim Al Marzooqi and Walid Hanna

COMPANY PROFILE
Name: ARDH Collective
Based: Dubai
Founders: Alhaan Ahmed, Alyina Ahmed and Maximo Tettamanzi
Sector: Sustainability
Total funding: Self funded
Number of employees: 4
The National's picks

4.35pm: Tilal Al Khalediah
5.10pm: Continous
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6.20pm: West Acre
7pm: Flood Zone
7.40pm: Straight No Chaser
8.15pm: Romantic Warrior
8.50pm: Calandogan
9.30pm: Forever Young

Company Profile

Company name: Yeepeey

Started: Soft launch in November, 2020

Founders: Sagar Chandiramani, Jatin Sharma and Monish Chandiramani

Based: Dubai

Industry: E-grocery

Initial investment: $150,000

Future plan: Raise $1.5m and enter Saudi Arabia next year

COMPANY%20PROFILE%20
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Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.

Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.

Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.

Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.

“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.

Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.

From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.

Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.

BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.

Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.

Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.

“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.

Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.

“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.

“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”

The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”

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UAE currency: the story behind the money in your pockets
The biog

Favourite films: Casablanca and Lawrence of Arabia

Favourite books: Start with Why by Simon Sinek and Good to be Great by Jim Collins

Favourite dish: Grilled fish

Inspiration: Sheikh Zayed's visionary leadership taught me to embrace new challenges.

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2025 Fifa Club World Cup groups

Group A: Palmeiras, Porto, Al Ahly, Inter Miami.

Group B: Paris Saint-Germain, Atletico Madrid, Botafogo, Seattle.

Group C: Bayern Munich, Auckland City, Boca Juniors, Benfica.

Group D: Flamengo, ES Tunis, Chelsea, (Leon banned).

Group E: River Plate, Urawa, Monterrey, Inter Milan.

Group F: Fluminense, Borussia Dortmund, Ulsan, Mamelodi Sundowns.

Group G: Manchester City, Wydad, Al Ain, Juventus.

Group H: Real Madrid, Al Hilal, Pachuca, Salzburg.