Airport and travel services company dnata, a part of the Emirates Group, plans to hire 7,000 staff from around the world amid expectations of stronger travel demand and a profit increase in the 2023-2024 financial year.
Of the 7,000 positions, more than 1,500 people will be recruited in Dubai, dnata group chief executive Steve Allen told The National.
Dnata aims to recruit airport customer service agents, baggage handlers, kitchen staff for in-flight meal catering, call centre operators and travel agents.
The Dubai-based company is also seeking to fill a “large number” of specialist roles – from chefs to data scientists, as well as senior management positions, during the current financial year, which began on April 1.
In its last fiscal year, dnata grew the number of employees by 17 per cent on an annual basis, expanding its workforce to 46,000 people.
“This year we’re looking at about another 7,000 people [including over 1,500 people in Dubai] to be brought onboard as our volumes continue to grow,,” Mr Allen said during an interview at Emirates Group headquarters in Dubai.
"There’s some attrition as well as some people leaving, so that’s not cumulative growth, but for replacement and growth."
The company, which was founded in 1959, handles a range of aviation services. Its airport operations include ground-handling at 86 airports and cargo services at 48 airports.
Another business division handles in-flight catering and retail while another unit sells travel services.
Dnata's hiring spree is part of a “mammoth” global recruitment drive by the Emirates Group, which includes Emirates airline, as it pushes to boost its workforce for its next major growth phase.
The move comes as the global aviation industry faces a labour shortage in all areas of the business, from pilots to baggage handlers, ticket agents, flight attendants and aircraft mechanics.
With the sector seeking to ramp up operations in response to booming travel demand, competition for skilled talent is fierce, particularly so after many aviation workers were laid off during the Covid-19 pandemic, forcing them to move into other occupations.
Europe, the US and Canada remain “challenging” environments for the recruitment of aviation workers, Mr Allen said.
Asked how dnata is approaching its recruitment drive during the global labour crunch, Mr Allen said the company was offering “attractive” packages with increased pay over the last fiscal year to match the rising cost of living.
Making dnata a “great place to work” and offering career growth opportunities is also an important part of the company's approach to attract and retain talent, he said.
Currently, the state of the aviation industry is "more controlled, steadier and definitely more planned" than last year, when airlines were reactively dealing with sporadic border reopenings, he said.
The reopening of China's borders to international travellers this year is another bright spot and has given dnata a "huge" boost to its business in the Asia-Pacific region.
“The story of this year is a much-improved position, continued growth and continued stabilisation of the aviation industry,” Mr Allen said.
He expects Chinese international travel to strengthen later this year around September, with a bigger influx of Chinese visitors to Dubai and other destinations.
The company expects a “successful summer” ahead with the surge in travel demand after the Covid-19 pandemic, he said.
Mr Allen does not see a repeat of last year's summer travel chaos that plagued major airports in the US and Europe. He expects a more stable summer travel season as airlines and hubs have had time to recruit more staff and plan more carefully.
The story of this year is a much-improved position, continued growth and continued stabilisation of the aviation industry
Steve Allen,
group chief executive of dnata
Travel demand has remained resilient in the face of inflationary pressures and higher air fares, with big global airlines filling more seats and reporting higher profits.
There are no signs of a slowdown in global travel, with growth continuing unabated, so 2023 will remain a “very strong year” as demand continues to outpace the available seat capacity of airlines, Mr Allen said.
“The airlines are still going to do extremely well in their business and the whole supply chain benefits from that,” he said.
Asked how long the travel boom could last amid a higher cost of living, Mr Allen said there were no signs of a slowdown in the near future due to pent-up demand.
In addition, markets with an expanding middle class, where more people are aspiring to travel, such as India, China and South America, will drive new business and benefit dnata as a global company, he said.
Stronger profitability
With a bright travel outlook, dnata expects its annual 2023-2024 profit to exceed the Dh331 million ($90 million) reported in the previous financial year and Dh110 million in the financial year before that, with growth across its business units, Mr Allen said.
“Some of the biggest gains will be in parts of the world that weren’t open last year, particularly the Asia-Pacific, which was pretty dormant this time last year,” Mr Allen said.
Business in Europe is picking up again while the UAE and Saudi Arabia continue to experience a boom that is driving high volumes across the Middle East, putting dnata in a “good place” within its main hub, he said.
The company expects the number of aircraft turns handled to increase 12 per cent on an annual basis during its current financial year, Mr Allen said.
Cargo tonnage handled during the fiscal year is forecast to rise 10 per cent while meal catering is set to rise by 14 per cent and travel transaction value by 23 per cent, he said.
Air freight is “normalising” from the peaks recorded during the pandemic, he said.
This is due to increased capacity on the cargo holds of passenger aircraft returning to the skies and a reduction in sea-freight rates.
Air cargo, an economic bellwether linked to global trade, is also affected by geopolitical tension, resulting in shifts in trade routes due to “near-shoring” – a situation in which goods and services are produced or provided closer to companies' home bases to reduce risks and costs.
Planned investments
Dnata is also seeking to step up its investments in line with its growth and profitability expectations.
In 2023, the company earmarked Dh300 million to invest in new technology projects, which will be spent over the coming years, Mr Allen said.
It is also considering various projects for both cargo warehouses and catering complexes in different parts of the world.
In the UAE, dnata has signed off on a “major investment” to build a warehouse in Dubai South. The district is a master development focusing on aviation, logistics and property.
The company is also currently considering eight or nine merger and acquisition opportunities around the world, particularly in growth markets in South America, East Africa, the Middle East and the Far East, Mr Allen said.
We plan to invest a total of over Dh500 million in our operations, including infrastructure, technologies and equipment, this financial year
Steve Allen,
dnata group chief executive
"We plan to invest a total of over Dh500 million in our operations, including infrastructure, technologies and equipment, this financial year," he said.
This year, dnata expects to exceed the number of contracts it signed last year, Mr Allen said. In 2022-2023 it won more than 90 new contracts across its ground handling and cargo businesses globally .
In June 2022, dnata also pledged to invest $100 million in green initiatives, including infrastructure and equipment, amid a push to meet its sustainability goals.
“I’m looking at all sorts of energy replacement opportunities because we’ve committed to a 20 per cent reduction in our carbon footprint by next year and 50 per cent by 2030, so the $100 million investment will set us well on track for that,” Mr Allen said.
Asked about the potential for new business in markets such as India, with the revamp of Air India, or Saudi Arabia, which has big plans to expand its aviation industry, Mr Allen said dnata was looking for opportunities in those markets.
Dnata is in discussions for new opportunities in Saudi Arabia.
“Watch this space,” he said, declining to provide details of discussions.
Asked about a potential listing of dnata in the future, Mr Allen said: "We are not in the position to comment on this. It is the decision of our shareholder, the Dubai government."
While Mr Allen indicated he was bullish about the outlook for travel, he also warned of headwinds and rising costs.
The "unpredictable" state of the global economy, the Russia-Ukraine war, an increase in the cost of living and persistent supply chain issues are among the main concerns facing the aviation industry, he said.
"There is no significant impact of the supply chain challenges on our operations. However, there are delays – for instance, some spare parts of ground support equipment [GSE] that were delivered in six weeks, now are handed in six months," he said.
In terms of in-flight meal catering, Dnata is working with airlines on their menus to source more ingredients locally and resolve supplier challenges.
“We’ve got the inflationary pressures around the world, particularly in northern Europe and America … you’ve got the war in Ukraine, which is impacting global travel and cargo flows … And the opening of China hasn’t, perhaps, happened as fast as the aviation industry would like,” Mr Allen said.
ICC Women's T20 World Cup Asia Qualifier 2025, Thailand
UAE fixtures
May 9, v Malaysia
May 10, v Qatar
May 13, v Malaysia
May 15, v Qatar
May 18 and 19, semi-finals
May 20, final
The specs
Engine: Four electric motors, one at each wheel
Power: 579hp
Torque: 859Nm
Transmission: Single-speed automatic
Price: From Dh825,900
On sale: Now
UAE currency: the story behind the money in your pockets
SUZUME
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Tailors and retailers miss out on back-to-school rush
Tailors and retailers across the city said it was an ominous start to what is usually a busy season for sales.
With many parents opting to continue home learning for their children, the usual rush to buy school uniforms was muted this year.
“So far we have taken about 70 to 80 orders for items like shirts and trousers,” said Vikram Attrai, manager at Stallion Bespoke Tailors in Dubai.
“Last year in the same period we had about 200 orders and lots of demand.
“We custom fit uniform pieces and use materials such as cotton, wool and cashmere.
“Depending on size, a white shirt with logo is priced at about Dh100 to Dh150 and shorts, trousers, skirts and dresses cost between Dh150 to Dh250 a piece.”
A spokesman for Threads, a uniform shop based in Times Square Centre Dubai, said customer footfall had slowed down dramatically over the past few months.
“Now parents have the option to keep children doing online learning they don’t need uniforms so it has quietened down.”
The rules on fostering in the UAE
A foster couple or family must:
- be Muslim, Emirati and be residing in the UAE
- not be younger than 25 years old
- not have been convicted of offences or crimes involving moral turpitude
- be free of infectious diseases or psychological and mental disorders
- have the ability to support its members and the foster child financially
- undertake to treat and raise the child in a proper manner and take care of his or her health and well-being
- A single, divorced or widowed Muslim Emirati female, residing in the UAE may apply to foster a child if she is at least 30 years old and able to support the child financially
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Ferrari 12Cilindri specs
Engine: naturally aspirated 6.5-liter V12
Power: 819hp
Torque: 678Nm at 7,250rpm
Price: From Dh1,700,000
Available: Now
Day 5, Abu Dhabi Test: At a glance
Moment of the day When Dilruwan Perera dismissed Yasir Shah to end Pakistan’s limp resistance, the Sri Lankans charged around the field with the fevered delirium of a side not used to winning. Trouble was, they had not. The delivery was deemed a no ball. Sri Lanka had a nervy wait, but it was merely a stay of execution for the beleaguered hosts.
Stat of the day – 5 Pakistan have lost all 10 wickets on the fifth day of a Test five times since the start of 2016. It is an alarming departure for a side who had apparently erased regular collapses from their resume. “The only thing I can say, it’s not a mitigating excuse at all, but that’s a young batting line up, obviously trying to find their way,” said Mickey Arthur, Pakistan’s coach.
The verdict Test matches in the UAE are known for speeding up on the last two days, but this was extreme. The first two innings of this Test took 11 sessions to complete. The remaining two were done in less than four. The nature of Pakistan’s capitulation at the end showed just how difficult the transition is going to be in the post Misbah-ul-Haq era.
'Laal Kaptaan'
Director: Navdeep Singh
Stars: Saif Ali Khan, Manav Vij, Deepak Dobriyal, Zoya Hussain
Rating: 2/5
Result
6.30pm: Al Maktoum Challenge Round-3 – Group 1 (PA) $65,000 (Dirt) 2,000m; Winner: Brraq, Ryan Curatolo (jockey), Jean-Claude Pecout (trainer)
7.05pm: Handicap (TB) $65,000 (Turf) 1,800m; Winner: Bright Melody, James Doyle, Charlie Appleby
7.40pm: Meydan Classic – Listed (TB) $88,000 (T) 1,600m; Winner: Naval Crown, Mickael Barzalona, Charlie Appleby
8.15pm: Nad Al Sheba Trophy – Group 3 (TB) $195,000 (T) 2,810m; Winner: Volcanic Sky, Frankie Dettori, Saeed bin Suroor
8.50pm: Dubai Millennium Stakes – Group 3 (TB) $130,000 (T) 2,000m; Winner: Star Safari, William Buick, Charlie Appleby
9.25pm: Meydan Challenge – Listed Handicap (TB) $88,000 (T) 1,400m; Winner: Zainhom, Dane O’Neill, Musabah Al Muhairi
The Sand Castle
Director: Matty Brown
Stars: Nadine Labaki, Ziad Bakri, Zain Al Rafeea, Riman Al Rafeea
Rating: 2.5/5
U19 WORLD CUP, WEST INDIES
UAE group fixtures (all in St Kitts)
Saturday 15 January: v Canada
Thursday 20 January: v England
Saturday 22 January: v Bangladesh
UAE squad
Alishan Sharafu (captain), Shival Bawa, Jash Giyanani, Sailles Jaishankar, Nilansh Keswani, Aayan Khan, Punya Mehra, Ali Naseer, Ronak Panoly, Dhruv Parashar, Vinayak Raghavan, Soorya Sathish, Aryansh Sharma, Adithya Shetty, Kai Smith
Gothia Cup 2025
4,872 matches
1,942 teams
116 pitches
76 nations
26 UAE teams
15 Lebanese teams
2 Kuwaiti teams
Benefits of first-time home buyers' scheme
- Priority access to new homes from participating developers
- Discounts on sales price of off-plan units
- Flexible payment plans from developers
- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
Hales' batting career
Tests 11; Runs 573; 100s 0; 50s 5; Avg 27.38; Best 94
ODIs 58; Runs 1,957; 100s 5; 50s 11; Avg 36.24; Best 171
T20s 52; Runs 1,456; 100s 1; 50s 7; Avg 31.65; Best 116 not out
Specs – Taycan 4S
Engine: Electric
Transmission: 2-speed auto
Power: 571bhp
Torque: 650Nm
Price: Dh431,800
Specs – Panamera
Engine: 3-litre V6 with 100kW electric motor
Transmission: 2-speed auto
Power: 455bhp
Torque: 700Nm
Price: from Dh431,800
West Asia rugby, season 2017/18 - Roll of Honour
Western Clubs Champions League - Winners: Abu Dhabi Harlequins; Runners up: Bahrain
Dubai Rugby Sevens - Winners: Dubai Exiles; Runners up: Jebel Ali Dragons
West Asia Premiership - Winners: Jebel Ali Dragons; Runners up: Abu Dhabi Harlequins
UAE Premiership Cup - Winners: Abu Dhabi Harlequins; Runners up: Dubai Exiles
UAE Premiership - Winners: Dubai Exiles; Runners up: Abu Dhabi Harlequins
THREE
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MATCH INFO
Barcelona 5 (Lenglet 2', Vidal 29', Messi 34', 75', Suarez 77')
Valladolid 1 (Kiko 15')
UAE currency: the story behind the money in your pockets
Mohammed bin Zayed Majlis
Killing of Qassem Suleimani
ARGENTINA SQUAD
Goalkeepers: Franco Armani, Agustin Marchesin, Esteban Andrada
Defenders: Juan Foyth, Nicolas Otamendi, German Pezzella, Nicolas Tagliafico, Ramiro Funes Mori, Renzo Saravia, Marcos Acuna, Milton Casco
Midfielders: Leandro Paredes, Guido Rodriguez, Giovani Lo Celso, Exequiel Palacios, Roberto Pereyra, Rodrigo De Paul, Angel Di Maria
Forwards: Lionel Messi, Sergio Aguero, Lautaro Martinez, Paulo Dybala, Matias Suarez
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Tearful appearance
Chancellor Rachel Reeves set markets on edge as she appeared visibly distraught in parliament on Wednesday.
Legislative setbacks for the government have blown a new hole in the budgetary calculations at a time when the deficit is stubbornly large and the economy is struggling to grow.
She appeared with Keir Starmer on Thursday and the pair embraced, but he had failed to give her his backing as she cried a day earlier.
A spokesman said her upset demeanour was due to a personal matter.
In-demand jobs and monthly salaries
- Technology expert in robotics and automation: Dh20,000 to Dh40,000
- Energy engineer: Dh25,000 to Dh30,000
- Production engineer: Dh30,000 to Dh40,000
- Data-driven supply chain management professional: Dh30,000 to Dh50,000
- HR leader: Dh40,000 to Dh60,000
- Engineering leader: Dh30,000 to Dh55,000
- Project manager: Dh55,000 to Dh65,000
- Senior reservoir engineer: Dh40,000 to Dh55,000
- Senior drilling engineer: Dh38,000 to Dh46,000
- Senior process engineer: Dh28,000 to Dh38,000
- Senior maintenance engineer: Dh22,000 to Dh34,000
- Field engineer: Dh6,500 to Dh7,500
- Field supervisor: Dh9,000 to Dh12,000
- Field operator: Dh5,000 to Dh7,000
Dengue%20fever%20symptoms
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Sri Lanka squad for tri-nation series
Angelo Mathews (c), Upul Tharanga, Danushka Gunathilaka, Kusal Mendis, Dinesh Chandimal, Kusal Janith Perera, Thisara Perera, Asela Gunaratne, Niroshan Dickwella, Suranga Lakmal, Nuwan Pradeep, Dushmantha Chameera, Shehan Madushanka, Akila Dananjaya, Lakshan Sandakan and Wanidu Hasaranga
The biog
Age: 35
Inspiration: Wife and kids
Favourite book: Changes all the time but my new favourite is Thinking, Fast and Slow by Daniel Kahneman
Best Travel Destination: Bora Bora , French Polynesia
Favourite run: Jabel Hafeet, I also enjoy running the 30km loop in Al Wathba cycling track
BMW M5 specs
Engine: 4.4-litre twin-turbo V-8 petrol enging with additional electric motor
Power: 727hp
Torque: 1,000Nm
Transmission: 8-speed auto
Fuel consumption: 10.6L/100km
On sale: Now
Price: From Dh650,000
Meydan race card
6pm Dubai Trophy – Conditions(TB) $100,000 (Turf) 1,200m
6.35Dubai Trophy – Conditions(TB) $100,000 (Turf) 1,200m
1,800m
7.10pm Jumeirah Derby Trial – Conditions (TB) $60,000 (T)
1,800m ,400m
7.45pm Al Rashidiya – Group 2 (TB) $180,000 (T) 1,800m
8.20pm Al Fahidi Fort – Group 2 (TB) $180,000 (T) 1,400m
8.55pm Dubawi Stakes – Group 3 (TB) $150,000 (D) 1,200m
9.30pm Aliyah – Rated Conditions (TB) $80,000 (D) 2,000m
The Uefa Awards winners
Uefa Men's Player of the Year: Virgil van Dijk (Liverpool)
Uefa Women's Player of the Year: Lucy Bronze (Lyon)
Best players of the 2018/19 Uefa Champions League
Goalkeeper: Alisson (Liverpool)
Defender: Virgil van Dijk (Liverpool)
Midfielder: Frenkie de Jong (Ajax)
Forward: Lionel Messi (Barcelona)
Uefa President's Award: Eric Cantona
Star%20Wars%3A%20Episode%20I%20%E2%80%93%20The%20Phantom%20Menace
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The specs
Engine: 3.0-litre six-cylinder turbo
Power: 398hp from 5,250rpm
Torque: 580Nm at 1,900-4,800rpm
Transmission: Eight-speed auto
Fuel economy, combined: 6.5L/100km
On sale: December
Price: From Dh330,000 (estimate)
Price, base / as tested From Dh173,775 (base model)
Engine 2.0-litre 4cyl turbo, AWD
Power 249hp at 5,500rpm
Torque 365Nm at 1,300-4,500rpm
Gearbox Nine-speed auto
Fuel economy, combined 7.9L/100km
VEZEETA PROFILE
Date started: 2012
Founder: Amir Barsoum
Based: Dubai, UAE
Sector: HealthTech / MedTech
Size: 300 employees
Funding: $22.6 million (as of September 2018)
Investors: Technology Development Fund, Silicon Badia, Beco Capital, Vostok New Ventures, Endeavour Catalyst, Crescent Enterprises’ CE-Ventures, Saudi Technology Ventures and IFC
SPECS
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Jebel Ali results
2pm: Handicap (PA) Dh 50,000 (Dirt) 1,400m
Winner: AF Al Moreeb, Antonio Fresu (jockey), Ernst Oertel (trainer)
2.30pm: Maiden (TB) Dh 60,000 (D) 1,400m
Winner: Shamikh, Ryan Curatolo, Nicholas Bachalard
3pm: Handicap (TB) Dh 64,000 (D) 1,600m
Winner: One Vision, Connor Beasley, Ali Rashid Al Raihe
3.30pm: Conditions (TB) Dh 100,000 (D) 1,600m
Winner: Gabr, Sam Hitchcott, Doug Watson
4pm: Handicap (TB) Dh 96,000 (D) 1,800m
Winner: Just A Penny, Sam Hitchcock, Doug Watson
4.30pm: Maiden (TB) Dh 60,000 (D) 1,600m
Winner: Torno Subito, Sam Hitchcock, Doug Watson
5pm: Handicap (TB) Dh 76,000 (D) 1,950m
Winner: Untold Secret, Jose Santiago, Salem bin Ghadayer
Company profile
Company name: Suraasa
Started: 2018
Founders: Rishabh Khanna, Ankit Khanna and Sahil Makker
Based: India, UAE and the UK
Industry: EdTech
Initial investment: More than $200,000 in seed funding
Most F1 world titles
7 — Michael Schumacher (1994, ’95, 2000, ’01 ’02, ’03, ’04)
7 — Lewis Hamilton (2008, ’14,’15, ’17, ’18, ’19, ’20)
5 — Juan Manuel Fangio (1951, ’54, ’55, ’56, ’57)
4 — Alain Prost (1985, ’86, ’89, ’93)
4 — Sebastian Vettel (2010, ’11, ’12, ’13)
How to avoid crypto fraud
- Use unique usernames and passwords while enabling multi-factor authentication.
- Use an offline private key, a physical device that requires manual activation, whenever you access your wallet.
- Avoid suspicious social media ads promoting fraudulent schemes.
- Only invest in crypto projects that you fully understand.
- Critically assess whether a project’s promises or returns seem too good to be true.
- Only use reputable platforms that have a track record of strong regulatory compliance.
- Store funds in hardware wallets as opposed to online exchanges.
