Queues at Heathrow Airport in June. AP
Queues at Heathrow Airport in June. AP
Queues at Heathrow Airport in June. AP
Queues at Heathrow Airport in June. AP

Business

Aviation

Heathrow says passenger cap is working

London airport says last-minute cancellations have been reduced

Paul Carey
Paul Carey

August 11, 2022

  • English
  • Arabic

Heathrow Airport says the daily 100,000 passenger cap it introduced to reduce chaos at its terminals and avoid surprise cancellations is paying off.

The airport said on Thursday that operations had become smoother, helping more flights to leave on time and fewer flights scrapped at the last-minute flight.

More than six million people travelled through Britain's busiest airport in July and it expects about 16 million passengers between July and September as travel rebounds.

“Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective,” Heathrow said.

The airport capped the number of departures at 100,000 a day from July to September 11 to limit queues, baggage delays and cancellations, to the consternation of some airlines, including Emirates, which increased its number of flights to London's Gatwick Airport.

It led British Airways to halt ticket sales on some short-haul services to make room for passengers who have had their flights scrapped.

Last week, the airport blamed novice travellers for causing delays and long queues by not being abreast of security rules such as limits on carrying liquids.

Heathrow, which has come under fire for failing to react swiftly enough to the lifting of travel restrictions, pointed out that its recruitment for this summer’s holiday began last November, and that it had hired an additional 1,300 recruits.

It said security resources were back at pre pandemic levels, enabling 88 per cent of passengers to clear security within 20 minutes or less.

The airport said it was also working to help the Border Force to boost its numbers for the peak summer period.

Heathrow chief executive John Holland-Kaye said: “Passengers are seeing better, more reliable journeys since the introduction of the demand cap. I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays. This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.”

Heathrow's update comes as budget airline Ryanair called on the next UK prime minister to have the “backbone” to secure a deal with the EU to open up the free movement of labour.

Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg
Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg
The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters
The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters
Travelling through Heathrow has been a dire experience for some of late. AP
Travelling through Heathrow has been a dire experience for some of late. AP
Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP
Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP
There is a shortage of staff after many people were laid off during the pandemic. AP
There is a shortage of staff after many people were laid off during the pandemic. AP
Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP
Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP
Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters
Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters
One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images
One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images
Passengers queue to check in at Terminal 5. Bloomberg
Passengers queue to check in at Terminal 5. Bloomberg
A queue snakes through the airport. Getty Images
A queue snakes through the airport. Getty Images
A waiting passenger decides to get some sleep in Terminal 5. Reuters
A waiting passenger decides to get some sleep in Terminal 5. Reuters
Long queues form through a terminal. PA
Long queues form through a terminal. PA
A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA
A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA
A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters
A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters
People queuing to go through security at Heathrow. PA
People queuing to go through security at Heathrow. PA
Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter
Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter

A shortage of staff has been behind many of the problems seen at UK airports.

Much of the problem lay with the speed that airlines were able to rehire or recruit staff after thousands were let go during the Covid pandemic.

In the meantime, post-Brexit rules make it more difficult to hire foreign staff.

Ryanair chief executive Michael O’Leary told BBC Radio 4’s Today programme: “I think the first thing they should do to boost the British economy is prioritise a trade deal with the European Union — a good starting point for that would be to open up the free movement of labour between the UK and Europe once more.”

Mr O'Leary also said it would be many years before super cheap flights return.

Ryanair’s trademark €1 and €10 ($1.21 and $12.15) fares will not be available for a “number of years” due to rising fuel prices, the budget airline’s boss said.

He said he expected Ryanair’s average fare to rise by about €10 over the next five years, from about €40 ($48.61) last year to roughly €50 by 2027.

He told the broadcaster: “There’s no doubt that at the lower end of the marketplace, our really cheap promotional fares —the €1 fares, the €0.99 fares, even the €9.99 fares — I think you will not see those fares for the next number of years.”

Decades of flight: Heathrow through the years — in pictures

Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
The new BOAC maintenance headquarters at London Airport circa 1955
The new BOAC maintenance headquarters at London Airport circa 1955
The air traffic control room at the airport's new terminal in 1955
The air traffic control room at the airport's new terminal in 1955
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
An aerial view showing the runways in 1958
An aerial view showing the runways in 1958
The arrivals and departures board in 1960
The arrivals and departures board in 1960
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
Passenger terminal gates at Heathrow in 1966
Passenger terminal gates at Heathrow in 1966
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
An aerial view of Heathrow in 1970
An aerial view of Heathrow in 1970
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
Passengers going through the departure lounge at Heathrow in 1973
Passengers going through the departure lounge at Heathrow in 1973
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
Men at work finalising the Heathrow Central underground station before its opening in 1977
Men at work finalising the Heathrow Central underground station before its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
An aerial view of Heathrow in 1978
An aerial view of Heathrow in 1978
Passengers waiting near a departures board in 1979
Passengers waiting near a departures board in 1979
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
British Airways employees protesting at Heathrow in 1984
British Airways employees protesting at Heathrow in 1984
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
Spectators watch the last Concorde land at Heathrow in 2003
Spectators watch the last Concorde land at Heathrow in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
Heathrow's Terminal 2 in 2004
Heathrow's Terminal 2 in 2004
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
Planes queueing to take off at Heathrow in 2007
Planes queueing to take off at Heathrow in 2007
The new Terminal 5 at Heathrow in 2008
The new Terminal 5 at Heathrow in 2008
Aircraft at Heathrow Airport in front of the London skyline in 2016
Aircraft at Heathrow Airport in front of the London skyline in 2016
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
Travellers wait in a long queue to pass through the security check in 2022
Travellers wait in a long queue to pass through the security check in 2022
The five pillars of Islam

1. Fasting

2. Prayer

3. Hajj

4. Shahada

5. Zakat 

Killing of Qassem Suleimani
Volunteers offer workers a lifeline

Community volunteers have swung into action delivering food packages and toiletries to the men.

When provisions are distributed, the men line up in long queues for packets of rice, flour, sugar, salt, pulses, milk, biscuits, shaving kits, soap and telecom cards.

Volunteers from St Mary’s Catholic Church said some workers came to the church to pray for their families and ask for assistance.

Boxes packed with essential food items were distributed to workers in the Dubai Investments Park and Ras Al Khaimah camps last week. Workers at the Sonapur camp asked for Dh1,600 towards their gas bill.

“Especially in this year of tolerance we consider ourselves privileged to be able to lend a helping hand to our needy brothers in the Actco camp," Father Lennie Connully, parish priest of St Mary’s.

Workers spoke of their helplessness, seeing children’s marriages cancelled because of lack of money going home. Others told of their misery of being unable to return home when a parent died.

“More than daily food, they are worried about not sending money home for their family,” said Kusum Dutta, a volunteer who works with the Indian consulate.

The specs: Lamborghini Aventador SVJ

Price, base: Dh1,731,672

Engine: 6.5-litre V12

Gearbox: Seven-speed automatic

Power: 770hp @ 8,500rpm

Torque: 720Nm @ 6,750rpm

Fuel economy: 19.6L / 100km

On Women's Day
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Kareem Shaheen on Canada
The years Ramadan fell in May

1987

1954

1921

1888

Winners

Ballon d’Or (Men’s)
Ousmane Dembélé (Paris Saint-Germain / France)

Ballon d’Or Féminin (Women’s)
Aitana Bonmatí (Barcelona / Spain)

Kopa Trophy (Best player under 21 – Men’s)
Lamine Yamal (Barcelona / Spain)

Best Young Women’s Player
Vicky López (Barcelona / Spain)

Yashin Trophy (Best Goalkeeper – Men’s)
Gianluigi Donnarumma (Paris Saint-Germain and Manchester City / Italy)

Best Women’s Goalkeeper
Hannah Hampton (England / Aston Villa and Chelsea)

Men’s Coach of the Year
Luis Enrique (Paris Saint-Germain)

Women’s Coach of the Year
Sarina Wiegman (England)

Schedule for show courts

Centre Court - from 4pm UAE time

Johanna Konta (6) v Donna Vekic

Andy Murray (1) v Dustin Brown

Rafael Nadal (4) v Donald Young

 

Court 1 - from 4pm UAE time

Kei Nishikori (9) v Sergiy Stakhovsky

Qiang Wang v Venus Williams (10)

Beatriz Haddad Maia v Simona Halep (2)

 

Court 2 - from 2.30pm

Heather Watson v Anastasija Sevastova (18)

Jo-Wilfried Tsonga (12) v Simone Bolelli

Florian Mayer v Marin Cilic (7)

 

Fifa%20World%20Cup%20Qatar%202022%20
%3Cp%3E%3Cstrong%3EFirst%20match%3A%20%3C%2Fstrong%3ENovember%2020%0D%3Cbr%3E%3Cstrong%3EFinal%2016%20round%3A%20%3C%2Fstrong%3EDecember%203%20to%206%0D%3Cbr%3E%3Cstrong%3EQuarter-finals%3A%20%3C%2Fstrong%3EDecember%209%20and%2010%0D%3Cbr%3E%3Cstrong%3ESemi-finals%3A%20%3C%2Fstrong%3EDecember%2013%20and%2014%0D%3Cbr%3E%3Cstrong%3EFinal%3A%20%3C%2Fstrong%3EDecember%2018%3C%2Fp%3E%0A
KILLING OF QASSEM SULEIMANI
UAE currency: the story behind the money in your pockets
THURSDAY FIXTURES

4.15pm: Italy v Spain (Group A)
5.30pm: Egypt v Mexico (Group B)
6.45pm: UAE v Japan (Group A)
8pm: Iran v Russia (Group B)

Our commentary on Brexit
Our commentary on Brexit
While you're here
More on animal trafficking
While you're here
Read more about the coronavirus
While you're here
MATCH DETAILS

Juventus 2 (Bonucci 36, Ronaldo 90 6)

Genoa 1 (Kouame 40)

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Towering concerns
More coverage from the Future Forum
UAE currency: the story behind the money in your pockets
The five pillars of Islam

1. Fasting

2. Prayer

3. Hajj

4. Shahada

5. Zakat 

FIGHT INFO

Men’s 60kg Round 1:

Ahmad Shuja Jamal (AFG) beat Krisada Takhiankliang (THA) - points 
Hyan Aljmyah (SYR) beat Akram Alyminee (YEM) - retired Round 1
Ibrahim Bilal (UAE) beat Bhanu Pratap Pandit (IND) - TKO Round 1

Men’s 71kg Round 1:
Seyed Kaveh Soleyman (IRI) beat Abedel Rahman (JOR) - RSC round 3.
Amine Al Moatassime (UAE) walk over Ritiz Puri (NEP)

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Patrick Chamoiseau

Translated from the French and Creole by Linda Coverdale

If you go

The flights
There are various ways of getting to the southern Serengeti in Tanzania from the UAE. The exact route and airstrip depends on your overall trip itinerary and which camp you’re staying at. 
Flydubai flies direct from Dubai to Kilimanjaro International Airport from Dh1,350 return, including taxes; this can be followed by a short flight from Kilimanjaro to the Serengeti with Coastal Aviation from about US$700 (Dh2,500) return, including taxes. Kenya Airways, Emirates and Etihad offer flights via Nairobi or Dar es Salaam.   

EU Russia

The EU imports 90 per cent  of the natural gas used to generate electricity, heat homes and supply industry, with Russia supplying almost 40 per cent of EU gas and a quarter of its oil. 

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The five pillars of Islam
UAE squad

Esha Oza (captain), Al Maseera Jahangir, Emily Thomas, Heena Hotchandani, Indhuja Nandakumar, Katie Thompson, Lavanya Keny, Mehak Thakur, Michelle Botha, Rinitha Rajith, Samaira Dharnidharka, Siya Gokhale, Sashikala Silva, Suraksha Kotte, Theertha Satish (wicketkeeper) Udeni Kuruppuarachchige, Vaishnave Mahesh.

UAE tour of Zimbabwe

All matches in Bulawayo
Friday, Sept 26 – First ODI
Sunday, Sept 28 – Second ODI
Tuesday, Sept 30 – Third ODI
Thursday, Oct 2 – Fourth ODI
Sunday, Oct 5 – First T20I
Monday, Oct 6 – Second T20I

RESULTS

Bantamweight: Victor Nunes (BRA) beat Azizbek Satibaldiev (KYG). Round 1 KO

Featherweight: Izzeddin Farhan (JOR) beat Ozodbek Azimov (UZB). Round 1 rear naked choke

Middleweight: Zaakir Badat (RSA) beat Ercin Sirin (TUR). Round 1 triangle choke

Featherweight: Ali Alqaisi (JOR) beat Furkatbek Yokubov (UZB). Round 1 TKO

Featherweight: Abu Muslim Alikhanov (RUS) beat Atabek Abdimitalipov (KYG). Unanimous decision

Catchweight 74kg: Mirafzal Akhtamov (UZB) beat Marcos Costa (BRA). Split decision

Welterweight: Andre Fialho (POR) beat Sang Hoon-yu (KOR). Round 1 TKO

Lightweight: John Mitchell (IRE) beat Arbi Emiev (RUS). Round 2 RSC (deep cuts)

Middleweight: Gianni Melillo (ITA) beat Mohammed Karaki (LEB)

Welterweight: Handesson Ferreira (BRA) beat Amiran Gogoladze (GEO). Unanimous decision

Flyweight (Female): Carolina Jimenez (VEN) beat Lucrezia Ria (ITA), Round 1 rear naked choke

Welterweight: Daniel Skibinski (POL) beat Acoidan Duque (ESP). Round 3 TKO

Lightweight: Martun Mezhlumyan (ARM) beat Attila Korkmaz (TUR). Unanimous decision

Bantamweight: Ray Borg (USA) beat Jesse Arnett (CAN). Unanimous decision

Whiile you're here
Our commentary on Brexit
War and the virus
What can you do?

Document everything immediately; including dates, times, locations and witnesses

Seek professional advice from a legal expert

You can report an incident to HR or an immediate supervisor

You can use the Ministry of Human Resources and Emiratisation’s dedicated hotline

In criminal cases, you can contact the police for additional support

Tomorrow 2021
Towering concerns
While you're here
Neighbourhood Watch
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Key figures in the life of the fort

Sheikh Dhiyab bin Isa (ruled 1761-1793) Built Qasr Al Hosn as a watchtower to guard over the only freshwater well on Abu Dhabi island.

Sheikh Shakhbut bin Dhiyab (ruled 1793-1816) Expanded the tower into a small fort and transferred his ruling place of residence from Liwa Oasis to the fort on the island.

Sheikh Tahnoon bin Shakhbut (ruled 1818-1833) Expanded Qasr Al Hosn further as Abu Dhabi grew from a small village of palm huts to a town of more than 5,000 inhabitants.

Sheikh Khalifa bin Shakhbut (ruled 1833-1845) Repaired and fortified the fort.

Sheikh Saeed bin Tahnoon (ruled 1845-1855) Turned Qasr Al Hosn into a strong two-storied structure.

Sheikh Zayed bin Khalifa (ruled 1855-1909) Expanded Qasr Al Hosn further to reflect the emirate's increasing prominence.

Sheikh Shakhbut bin Sultan (ruled 1928-1966) Renovated and enlarged Qasr Al Hosn, adding a decorative arch and two new villas.

Sheikh Zayed bin Sultan (ruled 1966-2004) Moved the royal residence to Al Manhal palace and kept his diwan at Qasr Al Hosn.

Sources: Jayanti Maitra, www.adach.ae

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Match info

Bournemouth 1 (King 45 1')
Arsenal 2 (Lerma 30' og, Aubameyang 67')

Man of the Match: Sead Kolasinac (Arsenal)

On Women's Day
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First Person
Richard Flanagan
Chatto & Windus 

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Checks continue

A High Court judge issued an interim order on Friday suspending a decision by Agriculture Minister Edwin Poots to direct a stop to Brexit agri-food checks at Northern Ireland ports.

Mr Justice Colton said he was making the temporary direction until a judicial review of the minister's unilateral action this week to order a halt to port checks that are required under the Northern Ireland Protocol.

Civil servants have yet to implement the instruction, pending legal clarity on their obligations, and checks are continuing.

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Updated: August 11, 2022, 10:34 AM`
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