Robinhood Markets said personal information of about 7 million people – or roughly a third of its customers – was compromised in a data breach last week and that the culprit demanded payment.
The intruder obtained email addresses of about 5 million people, as well as full names for a separate group of about 2 million, Robinhood said. For some customers, even more personal data was exposed, including names, birth dates and ZIP codes of about 310 people, and more extensive information belonging to a group of about 10.
The Menlo Park, California-based brokerage said it believes no Social Security, bank account or debit-card numbers were exposed during the November 3 incident, nor that customers incurred financial losses.
The hacker made threats about what would be done with the compromised information, although it wasn’t a ransomware attack, according to a Robinhood spokesperson, who declined to say whether the firm paid the perpetrator.
Shares of Robinhood fell 3 per cent to $36.84 in extended trading at 5.30pm in New York. The shares were little changed on the year through the close of regular trading.
The attack hinged on a phone call with a customer service representative, whom the intruder used to gain access to support systems, Robinhood said. The company said it contained the breach, notified law enforcement and enlisted security firm Mandiant to investigate.
Mandiant chief technology officer Charles Carmakal said Robinhood “conducted a thorough investigation to assess the impact” and that his firm expects the intruder to continue to target and extort other organisations over the next several months.
In a separate episode last year, almost 2,000 Robinhood accounts were compromised in a hacking spree, where customer accounts were looted. Some complained there was no one available to call.
Since then, the company has been working to demonstrate that it’s a reliable brokerage for new investors. Executives often repeat the maxim that Robinhood is a “safety first” company.
The firm, which helped popularize free trading, went on a hiring binge for customer-service staff, more than tripling the size of that team in 2020. The brokerage opened offices in Arizona, Texas and Colorado as part of its expansion. It unveiled 24/7 phone support last month.
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Benefits of first-time home buyers' scheme
- Priority access to new homes from participating developers
- Discounts on sales price of off-plan units
- Flexible payment plans from developers
- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
Recipes to try
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
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What is Reform?
Reform is a right-wing, populist party led by Nigel Farage, a former MEP who won a seat in the House of Commons last year at his eighth attempt and a prominent figure in the campaign for the UK to leave the European Union.
It was founded in 2018 and originally called the Brexit Party.
Many of its members previously belonged to UKIP or the mainstream Conservatives.
After Brexit took place, the party focused on the reformation of British democracy.
Former Tory deputy chairman Lee Anderson became its first MP after defecting in March 2024.
The party gained support from Elon Musk, and had hoped the tech billionaire would make a £100m donation. However, Mr Musk changed his mind and called for Mr Farage to step down as leader in a row involving the US tycoon's support for far-right figurehead Tommy Robinson who is in prison for contempt of court.
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Greatest Royal Rumble match listing
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WWE World Heavyweight ChampionshipAJ Styles (champion) v Shinsuke Nakamura
Intercontinental Championship Seth Rollins (champion) v The Miz v Finn Balor v Samoa Joe
United States Championship Jeff Hardy (champion) v Jinder Mahal
SmackDown Tag Team Championship The Bludgeon Brothers (champions) v The Usos
Raw Tag Team Championship (currently vacant) Cesaro and Sheamus v Matt Hardy and Bray Wyatt
Casket match The Undertaker v Rusev
Singles match John Cena v Triple H
Cruiserweight Championship Cedric Alexander v Kalisto
Awar Qalb
Director: Jamal Salem
Starring: Abdulla Zaid, Joma Ali, Neven Madi and Khadija Sleiman
Two stars
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The White Lotus: Season three
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Rating: 4.5/5
How to vote in the UAE
1) Download your ballot https://www.fvap.gov/
2) Take it to the US Embassy
3) Deadline is October 15
4) The embassy will ensure all ballots reach the US in time for the November 3 poll
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Tomorrow 2021
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Test
Director: S Sashikanth
Cast: Nayanthara, Siddharth, Meera Jasmine, R Madhavan
Star rating: 2/5
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Transgender report
E-cigarettes report
Transgender report
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National Editorial: Hezbollah's murky dealings in Iraq have been unveiled
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Springtime in a Broken Mirror,
Mario Benedetti, Penguin Modern Classics
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The Settlers
Director: Louis Theroux
Starring: Daniella Weiss, Ari Abramowitz
Rating: 5/5
Volvo ES90 Specs
Engine: Electric single motor (96kW), twin motor (106kW) and twin motor performance (106kW)
Power: 333hp, 449hp, 680hp
Torque: 480Nm, 670Nm, 870Nm
On sale: Later in 2025 or early 2026, depending on region
Price: Exact regional pricing TBA
