Voice-activated virtual assistants are perpetuating gender biases, a Unesco study has found. AFP
Voice-activated virtual assistants are perpetuating gender biases, a Unesco study has found. AFP
Voice-activated virtual assistants are perpetuating gender biases, a Unesco study has found. AFP
Voice-activated virtual assistants are perpetuating gender biases, a Unesco study has found. AFP

Why Alexa, and not Alex? Digital assistants enforce gender bias, says UN


Emma Day
  • English
  • Arabic

It's always "hi Alexa", not "hello Alexander", and "hey Siri", not "hi Stuart".

This is the issue a UN agency honed in on a new study, which found that assigning female genders to virtual assistants such as Amazon's Alexa and Apple's Siri is reinforcing negative gender biases.

The report, conducted by the United Nations Educational, Scientific and Cultural Organisation (Unesco), found that by using a female voice for AI-powered assistants, gender stereotypes were being perpetuated.

“It sends a signal that women are obliging, docile and eager-to-please helpers, available at the touch of a button or with a blunt voice command like ‘hey’ or ‘OK’,” the study says.

"The assistant holds no power of agency beyond what the commander asks of it. It honours commands and responds to queries regardless of their tone or hostility. In many communities, this reinforces commonly held gender biases that women are subservient and tolerant of poor treatment.”"

The report also noted the coquettish intonation of some programmed responses, such as Siri's "I’d blush if I could", which is uttered when prompted with a specific explicit statement.

"Companies like Apple and Amazon, staffed by overwhelmingly male engineering teams, have built AI systems that cause their feminised digital assistants to greet verbal abuse with catch-me-if-you-can flirtation,” the report says.

While Apple and Amazon allow users to opt for a male voice, the default voice is that of a woman.

Amazon's Alexa has a female voice as its default setting. AP
Amazon's Alexa has a female voice as its default setting. AP

“The assistant holds no power of agency beyond what the commander asks of it," Unesco's study says. "It honours commands and responds to queries regardless of their tone or hostility. In many communities, this reinforces commonly held gender biases that women are subservient and tolerant of poor treatment.”

The report calls on technology companies to stop making voice assistants female by default, and urges them to develop a gender-neutral option.

Unesco also encouraged companies to dissuade users from gender-based insults and abuse by using appropriate, rather than flirtatious, responses.

Earlier this year, a group of linguists, technologists and sound designers revealed Q, a genderless digital voice.

MATCH INFO

Fixture: Ukraine v Portugal, Monday, 10.45pm (UAE)

TV: BeIN Sports

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The bio

Favourite book: Peter Rabbit. I used to read it to my three children and still read it myself. If I am feeling down it brings back good memories.

Best thing about your job: Getting to help people. My mum always told me never to pass up an opportunity to do a good deed.

Best part of life in the UAE: The weather. The constant sunshine is amazing and there is always something to do, you have so many options when it comes to how to spend your day.

Favourite holiday destination: Malaysia. I went there for my honeymoon and ended up volunteering to teach local children for a few hours each day. It is such a special place and I plan to retire there one day.

While you're here
What can victims do?

Always use only regulated platforms

Stop all transactions and communication on suspicion

Save all evidence (screenshots, chat logs, transaction IDs)

Report to local authorities

Warn others to prevent further harm

Courtesy: Crystal Intelligence

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UAE currency: the story behind the money in your pockets
Fixtures (all in UAE time)

Friday

Everton v Burnley 11pm

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What the law says

Micro-retirement is not a recognised concept or employment status under Federal Decree Law No. 33 of 2021 on the Regulation of Labour Relations (as amended) (UAE Labour Law). As such, it reflects a voluntary work-life balance practice, rather than a recognised legal employment category, according to Dilini Loku, senior associate for law firm Gateley Middle East.

“Some companies may offer formal sabbatical policies or career break programmes; however, beyond such arrangements, there is no automatic right or statutory entitlement to extended breaks,” she explains.

“Any leave taken beyond statutory entitlements, such as annual leave, is typically regarded as unpaid leave in accordance with Article 33 of the UAE Labour Law. While employees may legally take unpaid leave, such requests are subject to the employer’s discretion and require approval.”

If an employee resigns to pursue micro-retirement, the employment contract is terminated, and the employer is under no legal obligation to rehire the employee in the future unless specific contractual agreements are in place (such as return-to-work arrangements), which are generally uncommon, Ms Loku adds.

Labour dispute

The insured employee may still file an ILOE claim even if a labour dispute is ongoing post termination, but the insurer may suspend or reject payment, until the courts resolve the dispute, especially if the reason for termination is contested. The outcome of the labour court proceedings can directly affect eligibility.


- Abdullah Ishnaneh, Partner, BSA Law